Puk code

[stanak]

Support please can you give me my puk code

[BKNS27]

@stanak 

I hope the CS_Agent was able to help you in getting the PUK you need to unlock your SIM.

[hTideGnow]

HI @stanak  what kind of PUK code?  what was the exact error?

PM can only provide you SIM PUK

if you just got a new phone or just changed provider to PM, you might want a carrier unlock code, then only the carrier where you used the phone before can provide you that

[esjliv]

@stanak 

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
• Once the PUK is recovered and validated, you will be asked to choose a new PIN.
• Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.