Sim stolen

[Restcon]

My sim card is stolen and I am not able to get into my account...It seems like the login wont even except my email that was set up with the account...Not sure if the people or person that stole the sim card got into the account and changed the email to my account as well....Please help

[esjliv · Accepted solution]

@Restcon 

You may also let the Customer Support Agents (CSA) know about this, this way as well, by using this link to submit a ticket here – to be directly connected to the Fraud Management Customer Support Agent (CSA) team.

Other helpful information to review for your situation :

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

[softech]

@Restcon   

First , open a ticket with PM Support to get back to My Account.  Either ask them to help you to put your account on Lost/Stolen as well or you will do it once you get the access back:

to open  ticket with PM for password reset, message them at:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there