Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m set up for autopay but when I went into my account it says it’s expired. Why would this be?
Hi, I have recently joined the public mobile family. My plan includes 100 minutes outgoing Canada wide calls and unlimited incoming calls. however, my children from USA are not able to call me as they say their call does not go through. I appreciate ...
Can I have 2 or 3 lines on on plan/account...?
I am in need of replacing the screen on my IPhone SE or buying a used serviced cell. Any help?
Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through ther...
My email and password are no longer working. I can't get into my account to reset password and my email isn't working either. Nor can I get any response from the moderator. Is there some way to contact the moderator directly??
I'm looking to get data alerts when I've used 50 and 90% of my data. Koodo automatically texted me, is it already set up with pm or is there any way to set it up?
Is there any way I can renew my plan a day early?
I am looking for feedback from owners of Umidigi smartphones purchased from Amazon Canada.Anyone with usage over 1 year? Call reception in remote locations and Quality of speaker?I am long term Moto user which has good reception and call qualityin r...
How often does Public Mobile have specials? And if a special comes up can anyone even a current user take advantage of that special? For example, my sister signed up and she has 8.00 off a month for the next 6 months. Can I take advantage of somethi...
I have a plan for Canada wide calling and unlimited international text can I take incoming calls?
Just before COVID-19 hit and everything was locked down, we purchased a cell phone for my 96 year old granny so she would have a phone in the convalescent home she was temporarily in. Unfortunately, due to lockdowns on nursing homes/etc. we can't ac...
Had a payment due a few days ago and Autopay did not charge my credit card. Just tried to pay the balance through self serve and keep receiving the message... Unable to Process Transaction Sorry, we are unable to verify your credit card information, ...
Just curious if in your experience does the reward show up in your account later then 72hrs. I figure I'll wait 7 days and if it still has not come I'll open a ticket. But thought it was best to reach out to the community first. Thanks in Advance.
Hello, I posted on the community page about a month ago, my phone (iPhone6) is continually searching for service. I tried reporting lost then resuming service, it would work for a few hours then return to ‘searching’ and not have service. I was sugge...
I am now with PM, updated to new iPhone, set up, working,. Gave old phone to hubby, reset to default settings, got new sim, registered and looked like it took, but calling isn’t working, and under general...network, says unavailable, Do I need to re...
Hello, public mobile won’t accept my credit card. I tried with numerous cards but it was still unable. I can’t make the payment and it will expire what should i do? Really disappointed
Will public mobile ever have phones to sell with SIM cards already in them and working? This could be an offer they have for those that are not very tech-oriented?
Public service announcement...LOL I think a really wise move for Public Mobile would be to completely end retail, open a few self serve kiosks in a few metro hot spots. Where you can buy a SIM card and it gives you instructions on how to get to the...
I don't understand card back in February I have not received it yet how do I go about receiving another one
HeyI have never used the self serve since I've been with Public mobile. Although, I have a user name/email I can't access my account to pay my bill this month. I enter my email, press forgot password. It states to contact an Admin. What am I to do......
Yesterday autopay failed on me and it wouldn’t process payment. So, I deleted my bank card and tried to register it in again but It won’t allow me to add my bank card into the system. Therefore, not allowing me to make payments for my phone bill. The...
I want to sign up for self serve but can't find it
hi people !! need help with voicemail , all incoming calls going strait to voicemail with no phone ringing ,what to do???? Txnks
Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things: 1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone c...
Hello,We have an active Public Mobile account, but Bell has our phone number. How do we port it over?ThanksElaine
Hi Everyone,I set up an account approximately 3 years ago for my son. I let his plan expire and it has not been used in approximately 2 years. I have all the log in information but the site will not allow me to log into the account to pick a new plan...
Can I upgrade my plan right away? The only option I see when trying to upgrade is to wait until the next cycle (payment) for my new plan to kick in.
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