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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12413 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23502 Views
  • 183 replies
  • 25 Bravos

Resolved! Interruption to billing cycle date

Just wondering if I let my plan lapse for a couple of months (less than 3month max), assuming that I top up to restart on a different day of the month than my original billing day, does my billing cycle change to my new date that I restart, or will t...

Canlan54a by Great Citizen / Super Citoyen
  • 680 Views
  • 6 replies
  • 0 Bravos

Data overages

PM states on the home page that they don't charge for data overages. Is that a fact or an error? Haven't seen much info about it. Would be nice if it is factual.

PAULRANG18 by Deputy Mayor / Adjoint au Maire
  • 1411 Views
  • 10 replies
  • 1 Bravos

New activation

I currently have a Samsung Galaxy S9+ that I purchased outright on a Bell plan.  What do I need to do to activate it with Public?

fdv7221 by Great Neighbour / Super Voisin
  • 1017 Views
  • 9 replies
  • 0 Bravos

Public mobile compatibility with Iphone 11?

So I recently upgraded from an Iphone 7 plus to an Iphone 11 and I've run into a couple issues already. It's my first time upgrading to the shiny, newest model of iphone but I'm starting to regret it : _the LTE + cell reception signal keeps flickerin...

Tumbleleaf by Great Neighbour / Super Voisin
  • 2217 Views
  • 8 replies
  • 0 Bravos

Resolved! Overcharged on Add on

I purchased an add on for US Roaming. My account had no funds. I bought $15.00 but was charged $36.00  I only hit enter once. How can I get this corrected? I now have $15.00 available funds.

Card by Good Citizen / Bon Citoyen
  • 1002 Views
  • 8 replies
  • 0 Bravos

Resolved! payment/activation bug after changing plan?

  So basically I threw a voucher on my account, changed my plan to the 25 dollar plan in the image and look at my transaction historyfor whatever reason nothing is working I can't call/text anymore even though the plan is seemingly activated? Any sug...

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devchaps by Great Neighbour / Super Voisin
  • 858 Views
  • 5 replies
  • 0 Bravos

Sim card from Walmart

Got a sim card from walmart. When I try to activate, it always said 'Invalid SIM'. Any one can help here? ThanksHZ

hlzhang by Great Citizen / Super Citoyen
  • 651 Views
  • 6 replies
  • 0 Bravos

Resolved! The phone plan

When I try to dial a long distance number , the program says that I don't have a active long distance add on.  My plan is for 100 minutes per month and I know I haven't gone over.  When I set up this plan Sept 12 , the phone was fine. 

Teri by Good Citizen / Bon Citoyen
  • 746 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone Number Retention

Hello, I am studying abroad for the next two years but coming back home to Canada every 3-4 months. I was wondering, if I cancel my plan and resume whenever I come to visit or at the end of the 2 years, will I still be able to keep my phone number? I...

vanthony by Great Neighbour / Super Voisin
  • 1908 Views
  • 11 replies
  • 1 Bravos

Resolved! email accounts

How do I set up my email accounts on my phone.

macmarie by Good Citizen / Bon Citoyen
  • 999 Views
  • 10 replies
  • 0 Bravos

Resolved! No service/signal after sim activation

Hi,I am using Lyf Wind 2 device with PM SIM card but it's not working. My phone is showing no service, I tried all tricks. Any help would be much appreciated.Thanks,

deep1993 by Good Citizen / Bon Citoyen
  • 1185 Views
  • 8 replies
  • 0 Bravos

Resolved! Impossible to dial numbers during a call

Hello, Could anyone please explain why my phone's screen shuts down during a call, barring me from dialling numbers or retracting the call? This had never happened before I began useing Public Mobile.

Lyuh1945 by Good Citizen / Bon Citoyen
  • 1306 Views
  • 12 replies
  • 1 Bravos

Cannot add addon

The submit button on my addon page is disable even I have sufficient fund in my account  how can can I do it? thanks,...-H

hdam99 by Good Citizen / Bon Citoyen
  • 746 Views
  • 4 replies
  • 1 Bravos

Resolved! can't make phone calls

my plan was renewed yesterday, Oct. 7.  But I can't receive any phone calls but I can make calls and receive texts.

Roseofsharon by Great Neighbour / Super Voisin
  • 718 Views
  • 5 replies
  • 0 Bravos

Resolved! about my rewards

I referred 2 friends to the Public and I signed for the auto top-up. In my transaction history, I was told that I have earned $4 for the next payment. But the available credit is $3. Why the available award is $1 less than the total reward I have ear...

kathyliu806 by Good Citizen / Bon Citoyen
  • 995 Views
  • 6 replies
  • 0 Bravos

Can't use my new phone account.

Why am I not able to use my phone, yet my history says I am using it. I have never been able to make a single call, text or get web service since I enrolled on October 3, yet my history says that I have made calls, texts, and have received web mail. ...

tuck53 by Good Citizen / Bon Citoyen
  • 638 Views
  • 6 replies
  • 0 Bravos

Resolved! plan change

Hi Hope someone can help. I have $21 in my account. Current plan is $15. next billing cycle is 15th . I would like to upgrade plan for 1 month , to a $40 plan question is if I am NOT on auto pay can I add funds via visa/debit card. And would I add $2...

cpit by Great Neighbour / Super Voisin
  • 966 Views
  • 10 replies
  • 0 Bravos

Resolved! PM not responding, and it costs me, why?

I can't access my account to make changes and I'm stock with a plan that I don't need. I can't even end this with Public Mobile, just something like 15 years I'm here... but I had enough. How do I contact a responsable, do I have to get an Ontario co...

stephank by Great Neighbour / Super Voisin
  • 961 Views
  • 9 replies
  • 0 Bravos
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