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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Do I Get To Keep My Add-ons?

Hello! I am looking at changing my plan from 35$/month to 25$/month and I am wondering if anyone knows if I will still get to keep the Holiday Giveaway minutes and data (add-ons) I received on my account? Will they carry over to my new plan? Thank yo...

Sign in to My Account

Cannot sign in to My Account. Tried to change password many times, still not able.

Resolved! Cancel Service

My son is trying to cancel his service as he got a new phone/# from another provider. He cannot remember his login information/password. His current service gets billed to my credit card. Help please, can't seem to talk to anyone to handle the issue!

new account

my husband is bed bound so I need a cheap phone for him and I would like to change my server so we can both be on the same plan. I do not need internet just talk and text. I have a iphone 8 and wpould like to still use it. could you tell me how I go ...

Sim Card

I tried to activate my sim card yesterday, and it took so long that I accidentally backed out of the site, while trying to figure out why it was taking so long to activate. Now my sim card number isn't being recognized by the site for activation. It ...

Invoice

Hello, I have a phone bill? How can I get it? I would also like to change the mailing address of the file.Thank you!

Account disabled but still being charged monthly

I have a recurring charge on my credit card and the plan has not been active since November 2021. I cannot login my account because it no longer exists. Please let me know how I can be refunded the payments since November 2021 and stop my credit card...

Resolved! My order of SIM card

how do I know that order of SIM card is being processed? Or do I track the delivery of it?

Resolved! Agent registered and activated my number with a wrong email address

Agent registered and activated my number (at the shop) with a wrong email address and when I tried to create my self-serve account with the correct email, it wouldn't let me and it was then I realized that the agent made a mistake in the email addres...

Payment

Is there any way to pay that’s not a credit card. I had to cancel mine due to it being compromised, and now my phone is suspended while I’m waiting for a new card.

Update Payment Info

Hi I would like to update my credit card info for auto pay, can you tell me how r can set this up?

Resolved! So lame not being able to speak to someone

I need to know i am on a $50 data plan per month and i pay it on the 22nd of each mth . Faithfully!! If i have only 29.00 owing for this month (as i put more down on it last month) .. am i still going to have my phone shutdown on the 22nd or will it...

Resolved! Why am I notified of time left inaccurately-according to usage history?

I have been notified that I have only 10 minutes left but because incoming calls are unlimited, I should actually have about 45 minutes left. How do they calculate ithis?

Resolved! Agent registered me with a wrong email address

The agent registered me with a wrong email address when I was signing up and I need it changed

Resolved! Visiting Outside Canada

Hi all, I am planning to visit outside Canada for around 4 months and will not use my Public Moblie SIM is there any way I can stop paying for my current plan during my visit and keep my number unchanged. Thanks

my Iphone 8s accepts calls, but I cannot hear anyone - why is this?

Just bought an Iphone 8s from PM, phone fine, but when someone calls me I cannot hear anyone. Can you help me figure out what I am doing wrong?

Resolved! incoming calls

I have recently had my number ported from another carrier.I can make outgoing calls but when my number is dialed I get a not in service message

Resolved! Senior Citizen Plans

Does Public Mobile offer senior citizen plans such as Telus Mobile For Good?

Resolved! Us roaming vs international long distance

Help… I am travelling to the US from CA tomorrow and purchasing my add ons. I noticed I have about 1300 international long distance talk minutes available already on my plan from holiday bonuses. Can these be used in place of buying US roaming minute...

Resolved! How to disable call forwarding?

Hi,I setup call forwarding for my number and I can't figure out how to disable it.Can you please guide me since I can't find the answer on google.

Resolved! RAF awards

My husband recommended me to PM and he is not receiving his RAF rewards

My number not activated

My number is still inactive after reloading

Resolved! rewards

As mentionned earlier, I set up my wife with PM. For some reason, no rewards have been credited to my account.Can I do something about this?

Resolved! number transfer

I set up my wife with PM. everything went fine, I received a confirmation that the number was ok.Last week she received a notive from PM tha they could not transfer the number and gave her a new one.I want the old number back..Tried putting in the ol...

Resolved! 56$ bill from Public Mobile

Hello Public Mobile, I already move to other internet provider last month but why I still recieved billing from you? I tried also to check my public mobile online account but I can’t sign in. May I know the contact # of your customer service so that ...

Resolved! I paid $25 plan but I didn't realize the $15 plan was selected is there a way I can change to plan i

Resolved! I need to leave Canada for two months, will I lose my rewards?

I am on the old rewards program, and I have the 15 plan (which ends up being around 11 thanks to autopay, 1 year loyalty, and my friend referral). I need to stop paying for two months.So, just wondering, will I lose on my loyalty rewards when I come ...

$10 plan and “THE” petition.

Resolved! Unable to use my international minutes?

Hello, my account shows that I have the following int'l calling minutes: 500 one-time int'l LD bonus 11 / 500 MIN However, when I try to make a call outside of my home country, it says it can't go through. Please advise.

Resolved! Samsung A02 Compatibility

Hi! I'm from the States and need a Canadian number for the summer. I have a Samsung A02 which uses Tracfone Wireless in the States. The link for checking phone compatibility isn't working for me. I can check with my provider on whether or not the pho...

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