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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email unknown

I do not remember the email address used for my self-service account. How can i get this info?

Resolved! Locked out

Hii got locked out because of the wrong password and wrong answer for the security question.Please let me be able to change my password.

International Roaming and 2-way SMS authentication

Hi PM , Could PM explain why they don't allow roaming internationally?(currently US only). I have two points to make: It's a big hassle to login to Canadian banks and other services when you travel as most of them now use 2-way text authentication an...

texts

why is it that sometimes I receive my texts hours later or even the next day when i text with my wife or sister who also has Public Mobile

Billing

according to my MC bill it appears I was billed twice on November 26, 2021 for $40.25. My number is 1 (506) ***-****. That is also not my regular bill. Pls explain! I haven’t checked other months yet. Can u pls and let me know that too. I’ll o...

Manage AutoPay

I have my AutoPay setup. And the payment looks like went well after the setup. But I am still getting the email and txt message from Public Mobile that says the the AutoPay is not properly set up and "Missed a payment? Your Public Mobile account is i...

Top Contributors thread returns!

getting charged twice with 2 different credit cards

I have been going through my statements, noticing that I am getting charged on both my master card for $36 on the 17 of the month, and again on my amEX for $33 on the 10th of the month.I need a credit for any over-lapping charges, as well as to stop ...

Resolved! Transferring phone number

Yesterday when I got at Public SIM at Walmart I wasn't told about porting my old phone number. I have a VOIP line from Teksavvy with a number I've had for the last 50 years. It would be great if I could use it with my first cell phone.

Error 0

I've been with public mobile 3 or 4 years. My phone was working up until an hour ago. Now it will not send texts or make a phone call. When I try to call it's just dead airspace. When I try to send a text it says you can't send it on public mobile, e...

my sim card stopped working

So my sim card stopped working all of a sudden. I have no WiFi and this is my only mode of communication. The sim card isn't that old. I just got a new one in 2020 I believe. Please advise what I need to do. I can't use my phone and am isolated. Only...

Resolved! Activation error

Been trying to activate phone for 6hours you guys keep taking 28$ payments off my card but not activating my plan. Someone PLEASE CONTACT ME as live support was no good to me either.

Activation Error

My boyfriend purchased a Public Mobile sim card and plan through Amazon, used the plan, but didn't actually activate the account within the first month. He is now unable to receive the verification code from Public to create his account, as he cannot...

Locked out

I’m locked out of self service and need to update my credit card

Resolved! over payment

they over took my payment and I want a refund of what a they took!

Resolved! My account locked

My online account is locked and when I reset my password I never receive and email

Resolved! Will an unlocked Samsung Galaxy A12 from AT&T work on Public Mobile?

Will an unlocked Samsung Galaxy A12 from AT&T work on Public Mobile? I asked a similar question regarding AT&T's Galaxy A02s (Thank you for the answers). I hope to have a phone I can use on either side of the border with only having to swap SIM card...

Sim card pin

How do i find my sim card pin

Resolved! My Account is Suspended

My account has been suspended as there was a payment due today January 19, 2022. I received a new credit card today and my old credit card was cancelled due to suspicious activity.I registered my new credit card today.How can I make the payment that ...

Resolved! Loyalty / Auto pay rewards

Hello,I've been on public mobile for over 6 years, I set up my auto pay when I signed up and since then my account states that I should see: Loyalty Rewards: $15Autopay Rewards: $6My bill for every 3 months should be $120, I pay for a 3-month cycle. ...

Number not transferring to new phone?

Hello! I just activated my new SIM card over 2 hours ago and initiated my number transfer over to my new phone. The required code was entered however I am still only receiving messages on my old phone with my old provider, even though my PUBLICMOBILE...

US Roaming add-on

I have just returned from a mon5h in Florida using the US Roaming add-on. It has been no5hing but virtually useless fo4 voice calls. Firstly I had so many “call failed” messages that it would have been laughable if it were not so frustrating. Also...

Resolved! Rewards

Hi, I activated my SIM card a few weeks ago. I put in my friends code and she isn’t saving and I didn’t get the 10 dollar saving Thanks

Why incoming call consumed my minutes?

Hi Folks, I am using the most basic plan which is $15 per month with 100 air minutes and unlimited incoming minutes. I forwarded my work cell to this number so I assume whenever there's someone calling my work cell - which will be transferred to this...

2gb add on

Hi I accepted the 2gb add on for Christmas but my profile only shows 1 GB is there any problems with the offer. I accepted it on Dec 21 2021. Thanks for the help. Be safe Lisa

Resolved! Ported the wrong phone number

I just set up my account and after finishing I checked my phone. It shows that I ported my home phone rather than my cell number. How can this be fixed so I have the correct number for my cell phone. My home number is still working but the cell isn't...

Resolved! No email received

I have not received an email to reset password. Public Mobile system is so stupid, why cant we talk to someone.

Resolved! Porting in from Zoomer Wireless

Hello. I'm trying to port in from Zoomer Wireless but I'm not seeing an option for them under the list of previous service providers. Can anyone who has ported in in the past advise on which option I would need to choose? From a quick google search i...

Resolved! Bonus SIM Card

I ordered and received SIM card Jan 11, but there is no Bonus SIM card in the package as the pop up message said.Pls can you check and let me know?

647xxxxxxx

My credit card is canceled and now the payment did not go through. My account is suspended, how can i make the payment? Edit by Dunkman: removed personal information

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