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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Moderators are still online

You can move this to the Lounge at any time... But for those of you that are having service issues tonight, I want you to know that there are moderators working tonight. You can see they are online by going to the community page until you see this.No...

ChuckYeah by Mayor / Maire
  • 704 Views
  • 3 replies
  • 3 Bravos

compatibility and suspension

Hi there,I am thinking about transfering my ulocked phone from Fido to Public Mobile. I checked the compatibility but the model is not listed. It is a Huawei P30 Pro phone. Is it compatible? Thanks. In addition, what is the policy for suspension of t...

Keren16816 by Good Citizen / Bon Citoyen
  • 1028 Views
  • 13 replies
  • 0 Bravos

Resolved! Re: Not able to make call or texts

I wondered if even though you have paid it would take a bit of time to activate account.   Maybe that’s why I can not use my plain either. 

Dmaija by Great Neighbour / Super Voisin
  • 912 Views
  • 8 replies
  • 0 Bravos

Resolved! Plans

I am interested in the Unlimited Canada-Wide Talk+Text+1GB Plan and I live in Calgary and work in Toronto, does this plan have free unlimited Canada-Wide roaming? 

2evan by Great Neighbour / Super Voisin
  • 711 Views
  • 6 replies
  • 0 Bravos

RANT:Oracle's direct access to Moderators??

Just a rant. Would be nice if Oracle's had a direct line to reach Public Mobile for certain system issues. Clearly there is something going on with this payment due date of Dec 30th 1969. This system error is affecting their service with new sign ups...

Jb456 by Mayor / Maire
  • 483 Views
  • 3 replies
  • 3 Bravos

Activation- Service not working

I registered my iPhone 6 online with public mobile with a SIM card I purchased before. I waited a few days and the phone still isn’t activated. I can’t call, text, or connect to the data I’ve purchased. I’m getting really frustrated not being able to...

I can't make calls or send texts

I signed up for 15$ plan today , I can't call anyone or text but I can receive calls but I haven't received any texts Please someone help me I am getting real pissed because I already got charged 15$ Also when I try to call it says (I can't make long...

Mattdel6 by Great Neighbour / Super Voisin
  • 644 Views
  • 5 replies
  • 0 Bravos

Activation failed

I move from another carrier and it is more than 2 hours I have followed the instructions completely. But still the sim card doesn't work neither call nor data.I tried to set a ticket but it does not work too.

Arezoovina by Good Citizen / Bon Citoyen
  • 1379 Views
  • 22 replies
  • 1 Bravos

Resolved! Lost Phone

Hello All/Moderator, I LOST MY PHONE TODAY RATHER LOOKS LIKE STOLEN. I ALREADY REPORTED LOST/STOLEN WITH PUBLIC MOBILE. HOW DO I TRACE MY PHONE OR HOW CAN I BLACKLIST THE IMEI NUMBER SO THAT THE PHONE CANNOT BE USED AT ALL.

john9 by Good Citizen / Bon Citoyen
  • 1332 Views
  • 13 replies
  • 0 Bravos

Resolved! account

Hi, I want to know if I can use one account for 3 sim card and plan? I bought one sim card and activated. I am planning to buy 2 more and activate under the same account. Does it work and do I get reward if I use my referal from the first sim card. T...

lory by Good Citizen / Bon Citoyen
  • 829 Views
  • 5 replies
  • 0 Bravos

I can't call or text, but I can receive calls and texts

I've had my account active ($15 plan) for 4 hours so far and have encountered some issues. I can receive calls and texts sent to me, but I can't call or text anyone back. When I try to call a number, it says my plan doesn't cover it, it's long distan...

Cartoty by Good Citizen / Bon Citoyen
  • 563 Views
  • 2 replies
  • 0 Bravos

Resolved! Receiving text and calls/not sending texts or calls

Hi, I'm new here and I've sifted through all the threads and can't find a solution.I've already been using public mobile successfully for several months now with my LG G6 and love the savings. Tonight I activated a second phone to use as a home phone...

SCFurlong by Good Citizen / Bon Citoyen
  • 522 Views
  • 1 replies
  • 0 Bravos

My plan is not working

Hi I just created a new account with Pubic Mobile and activated my new SIM card with new plan/phone number. The SIM card seems to be partiallly working because it displays that it is connected to Public Mobile but even though my plan has unlimited Ca...

qbacreative by Good Citizen / Bon Citoyen
  • 1031 Views
  • 11 replies
  • 1 Bravos

Need three month call usage history

Hello,      I want to get call history of three months. Just wondering if possible to dowload it, It is very hartd to copy and patse 150 pages. Any other way so I can get history without  browsing 150 pages and again copy/pasting 150 pages. Thanks

Phone

I topped up my phone a few days ago and its saying I have no service and I'm not sure why 

Shellymitch by Great Neighbour / Super Voisin
  • 841 Views
  • 14 replies
  • 0 Bravos

Resolved! International texting?

This is peobably stupid. But if my plan includes unlimited international texting...does that mean I have unlimited local texting as well?

MrsMayhem by Great Neighbour / Super Voisin
  • 705 Views
  • 3 replies
  • 0 Bravos

Replied text message to local phone number went to overseas

I’ve been using PM since last month.   I send text everyday to my family & various friends in lower mainland.   Strange thing happened 2 times.  My replied text message to local numbers went to overseas.   My friends didn’t receive my messages at all...

Tsubo by Great Neighbour / Super Voisin
  • 541 Views
  • 4 replies
  • 0 Bravos

Resolved! Dec 31 1969 -service suspended

I activated my phone/sim today and set up auto pay. I cannot make calls or texts. Account status is ACTIVE but when i call *611 I get a your service is suspended due to no payment. Paymen tab reads: Available Funds: $27.00Payment Due Date (AutoPay): ...

Zibby by Great Neighbour / Super Voisin
  • 1241 Views
  • 14 replies
  • 1 Bravos

Resolved! Renewing early

Is it not possible to renew a plan early if I used all my data?

Newff87 by Great Neighbour / Super Voisin
  • 558 Views
  • 3 replies
  • 0 Bravos

Resolved! New Activation

I just activated  my phone and cannot make calls. It says don't have an active long distance add on. We have subscribed to unlimited call and text Canada wide. Please let us know how to resolve the issue. Thanks

RadhaAngu by Great Neighbour / Super Voisin
  • 946 Views
  • 8 replies
  • 0 Bravos

Resolved! cant make calls

I have had my plan with public mobile for 2 months.   This morning I tried to make a call and I got a message that said that my plan doesnt include talk  When i checked my plan, I can see that it haes have talk and text  Also, I have not had a proble...

abhimji by Great Neighbour / Super Voisin
  • 734 Views
  • 4 replies
  • 0 Bravos

Money got lost !?!?!?!?

I just paid with a $25 payment voucher to reactivate the same plan I've been using. When it first went through it said I had only $10 balance. After a refresh of the page, it said I had $0. What is going on here? What can I do? I hope it doesn't beco...

christopheles by Great Neighbour / Super Voisin
  • 623 Views
  • 6 replies
  • 0 Bravos

Recharge not successful

I recharged for $40cad-4gb data on 04sep19, however its still not activated.While dialing customer care, its saying your plan expired on 01sep19. it also says that your coupon code is expired or invalid.I also got a message that it is now recahrge. b...

shashipal by Great Neighbour / Super Voisin
  • 497 Views
  • 4 replies
  • 0 Bravos

Resolved! New phone won't make phone calls.

So on a trip with the new phone after manually adding the APN for PU so it will work, but it never occurred to me to check to see if it will make phone calls. It's an ASUS Zenfone Max Pro M2. Android 9. I had to buy the Roam SIM so I could manually a...

zenanarchy by Good Citizen / Bon Citoyen
  • 1191 Views
  • 22 replies
  • 0 Bravos

How to keep old number from stolen phone

Hi there,I got my phone stolen last week, so I went to self serve to suspend the service, then ordered a new SIM card. I understand I'll need to change the SIM card number in self serve as well. My question is how do I keep my old phone number? Becau...

MaPa by Good Citizen / Bon Citoyen
  • 583 Views
  • 5 replies
  • 0 Bravos
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