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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 2901 Views
  • 75 replies
  • 7 Bravos

I have lost my SIM Card and want to cancel the plan

can anyone help me with this **bleep** company and their service? I don't understand how hard it is to put a phone number online. I need to cancel this plan and don't know where to call or whom to talk. I went to the store I purchased the plan from a...

haaris by Great Neighbour / Super Voisin
  • 1516 Views
  • 13 replies
  • 0 Bravos

Resolved! Enough is enough......

Every thread posted is the same thing here.......There's an individual that has an issue, and one of the regular posters responds with details on how to get assistance via contacting a mod by providing a link.Why does Public Mobile not have an "Assis...

Garry by Model Citizen / Citoyen Modèle
  • 1556 Views
  • 18 replies
  • 7 Bravos

No service but my account is paid

How do I get service? This has been going on for a number of days. My account says everything is fine, but I can't call out or get calls in. Who can help??

Jd3232 by Good Citizen / Bon Citoyen
  • 412 Views
  • 3 replies
  • 0 Bravos

charged twice

Hi there, I was charged twice on my credit card and I am asking for a moderator to look into my account and explain to me what had happened to the overpaid amount.  

zel by Good Citizen / Bon Citoyen
  • 474 Views
  • 2 replies
  • 1 Bravos

Charged, but account activation failed.

@Moderator_Team I activaited my wife's phone. The process went smooth. But then I tried to activate my own phone. It said "Your activation request has failed. Please contact Public Mobile for help." The card I used is the same as the one on my wife's...

mjrymer by Great Neighbour / Super Voisin
  • 479 Views
  • 1 replies
  • 0 Bravos

Credit card change to debit card

Hi,  How do I replace my credit card information with my debit card information for payment ? Can anybody please help me out thanks. 

zel by Good Citizen / Bon Citoyen
  • 754 Views
  • 4 replies
  • 0 Bravos

90 days plan data question

Hi, I am currently on a 90-day 1.5G data plan. I want to know for the entire 90 days, I will only have 1.5G? Or I will have 1.5G every 30 days? If the 1.5G is for the entire 90-day, it would be too expensive to pay $30 per month. I would rather choos...

penny1 by Good Citizen / Bon Citoyen
  • 642 Views
  • 3 replies
  • 0 Bravos

Resolved! My internet is not working even though it shows LTE in the signal

My internet is not working even though it shows LTE in the signal. Issue started from Jan 1st.I have tried below troubleshooting already.1. Turned off mobile data off and then ON.2. Switched off my iphone and switched back ON3. Reset network settings...

sayyad by Great Neighbour / Super Voisin
  • 1020 Views
  • 5 replies
  • 0 Bravos

unable to make calls

I paid my outstanding balance three days ago and still cannot make calls on my phone or access the web? Kindly rectify. 

sanamfrancis by Good Citizen / Bon Citoyen
  • 592 Views
  • 5 replies
  • 0 Bravos

Resolved! Not Receiving "Forgot your password" email

I forgot my password for my account and have requested a password change multiple times. The website said that it has sent me an email to reset it but i have not received anything - can I please get some help? Thanks! 

ctying10 by Great Neighbour / Super Voisin
  • 2079 Views
  • 12 replies
  • 1 Bravos

Resolved! APN settings for ASUS Zenfone 3 Zoom?

I have made all the APN setting the same as shown in the community. But I am still not getting Data. The phone works for incoming and outgoing calls as well as texts but no internet. I have a 3G plan Thanks for your help Bob 

Screenshot_20180102-172204.jpg Screenshot_20180102-172213.jpg
bdrivein by Great Neighbour / Super Voisin
  • 3706 Views
  • 11 replies
  • 0 Bravos

Resolved! Plans for Comparison

Hi,New here: looking to find plans with other providers to compare & find the best deal for me and my family. Currently with Rogers, 5 GB shared for 4 lines.  One needs Long Distance, another ONLY needs talk & text (no mms) (16 yr old). Currently pay...

timmmmeh by Great Citizen / Super Citoyen
  • 1259 Views
  • 9 replies
  • 0 Bravos

Resolved! Failed Phone number transfer (PC Mobile)

I am trying to transfer my old phone number from PC Mobile to Public Mobile. Both PC and Public Mobile phones are active at the moment. I have verified with PC mobile representative that all the needed information for transfering the number is correc...

Frozen by Great Neighbour / Super Voisin
  • 1038 Views
  • 4 replies
  • 0 Bravos

if not paying on renewal date, after how many days plan is removed?

I have "Pick & Pay, $120 per 90 Days"Next plan renewal date: Feb 4, 2018. I will be out of country for a few months and would like to save some money not paying for service  and yet  want to keep my promotional plan. At the latest, when should I pay ...

rybshik by Good Citizen / Bon Citoyen
  • 1079 Views
  • 7 replies
  • 0 Bravos

Resolved! Pick & Pay 90days.

Hello,For a year, I have been having Pick and Pay plan with 12Gb, paying $120+Tax for 90 days.See the plan detailsAs I understand, 12GB data is for 90 days, so it's 4Gb per month at LTE speed.Correct? Now I have just activated another plan Pick & Pay...

rybshik by Good Citizen / Bon Citoyen
  • 1092 Views
  • 4 replies
  • 1 Bravos

Resolved! Suspicious User Thread

Ah its that time of year again when newbies start trying to game system to get a $2 credit  This one looks a tad suspiciousCreates new account, gives 27 bravos to a single user despite never making a single post, then vanishes same day account was cr...

kav2001c by Mayor / Maire
  • 2160 Views
  • 53 replies
  • 7 Bravos

Resolved! No data plan-will I be able to use Picture Messaging?

If I just get the Talk and Text plan(NO DATA) will I be able to send and receive pictures through text messaging. Currently with Koodo I have to turn on my data for a few seconds everytime I want to receive or send a picture through texting. Pain as ...

BRCD by Good Citizen / Bon Citoyen
  • 2246 Views
  • 7 replies
  • 1 Bravos

Resolved! advice please

Good Day- I changed my plan and paid for the changed plan. The funds were taken from my bank and according to this website my account and the new plan are active. When I try and use my phone I am told that my service has expired and I have no active ...

toothless by Good Citizen / Bon Citoyen
  • 555 Views
  • 2 replies
  • 0 Bravos

Accessing multiple accounts to change plans

I have 3 phone numbers with public mobile. When I go to my account only 1 is registered. I have been trying to change my plan on all of them but can only access 1 number. I actually spoke to a real human about this awhile ago and was told I had to do...

Mortalicious by Great Neighbour / Super Voisin
  • 521 Views
  • 4 replies
  • 0 Bravos

plan change charged twice

Hello today was the first day of a 3 month plan and I decided to go with a different plan so I changed it and I was charged for the full amount and not the diffence between the 2 plans just wondering how to get my money back for the first plan that w...

Friesen_terry by Great Neighbour / Super Voisin
  • 317 Views
  • 2 replies
  • 0 Bravos

Invoice Request

Hello, I'm hoping to get an invoice for the payment I made in December 2017. If you could kindly forward that to my email that would be terrific. Thanks!

Geodude by Good Citizen / Bon Citoyen
  • 343 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan Fees

When i pick a plan, is there any other charges associated with plan like 911 fee or other fees that will be added to bill? For example, if i pick $20 plan, final bill will be $20 +tax?

bluesuzuki06 by Great Neighbour / Super Voisin
  • 2016 Views
  • 13 replies
  • 1 Bravos

Account transfer from Rogers issue

Hi everyone, Last night, I transferred three accounts from Rogers to PM.  Two of the accounts (mine and my wife's) are iOS devices, and one (my daughter's) is an Android device. Everything seems to have gone well with my account and my wife's, but th...

Distinctly by Good Citizen / Bon Citoyen
  • 944 Views
  • 5 replies
  • 3 Bravos

Resolved! Auto Pay Failed, Account Suspended

My account is currently set up on auto pay due to come out yesterday.My account is now suspended as they did not take the payment.How do I get my service back? NOTE:The following message appears when I log into my account:Please disregard this messag...

dlaforge by Good Citizen / Bon Citoyen
  • 2332 Views
  • 29 replies
  • 0 Bravos

autopay

my account is currently set up on auto pay due to come out yesterday.my account is now suspended as they did not take the payment and they won't accept my payment online or over the phone.how do I get my service back? ??

gypsygrrl by Good Citizen / Bon Citoyen
  • 734 Views
  • 12 replies
  • 0 Bravos

Changing phone number

Hello, please I need accurate information about this. If I change my phone number my plan change too? Thanks

michangel by Great Neighbour / Super Voisin
  • 353 Views
  • 2 replies
  • 0 Bravos