Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, PM Community.I am old client of PM for about 10 years and recently I purchased additional 1GB of data, because was out of traffic.Not sure why I was charged 120 CAD instead of 15 CAD (I am on plan 120CAD for 3 months), but now I have 105 CAD s...
My plan expired 27.apr but money was somehow withdrawn from my cc on the 27. May. I didnt do it. I also believe that I pay for the service first and then use it, not the other way.
Hello everyone, I just joined Public Mobile and my friend sent me the referral code they received in their email. I do not see that this promotion has been added when I check my online account. When I signed up, I only enter the referral code and did...
Hi there,I lost my phone and now i got a new SIM card. I tried to activate it through the service but it could connect to my exsiting account.Anyone knows how?THanks,XX
I can not log into my account.It always says "your login failed. Please try again" no matter what i do. Even when i try to reset my password.I haven't used the account for 8 months but want to start using it again.Any advice?Thanks,Scott
Hi all, so I purchased some extra data to download pictures sent to me. I restarted my phone 2 times and when I turn on my data. I get a notification from Android system and under it; it says "sign in to network""Public mobile" When I click on the no...
I signed on to the $10.00 plan because I hardly use a cell phone. I save $2.00 for automatic payment and for every year of loyalty I get a reduction of $1.00 per month. I have accumulated 3 years of loyalty and am due $3.00 a month for this. What Pub...
I have autopay on my account. This month, an extra payment of $1.05 was made without my knowledge. All it says for a reference is an 855 number with BC on the end of it. When I look on my payment record, I don't see the payment. How can an extra cost...
The username in settings is wdsmth337. My records show it should be WmDavid .It will not accept My new password xxxxxxx Can this be resolved? Edit by Dunkman: removed personal information
Hello I purchased Public mobile number back in 2018 and I don't have access to the email address that I used for my account. I don't even remember the login details so it is impossible to change the password or email ID. Can someone assist me with ho...
Every time I try to sign in your page says error and shows a white blank page I’m trying to sign in so that I can overlook my account information because I keep getting charged different amounts
I bought a $10 voucher to add on data. I added the voucher after selecting the option to get 200gb for $5 and it only added the $5 not the additional $5
I cancelled Public Mobile service and disabled the email log in as well but after trying president's choice phone service I don't like it. I want to come back to public mobile.I want to keep the same number and possibly the same sim. I can no longer ...
Trying to add funds and I’m unable to log in. I’ve tried multiple devices and connections. Brings me to a white page that says internal server error. Is this happening for anyone else? Yes I cleared cache.
i've been corresponding with an agent through private messages about a warranty issue. i can see all the ones i have received but not the ones i send. how do i switch to the list of sent messages? thanks.
