Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for autopay on my account. when I looked at my credit card I was charged 1.15 and I knew it should be more. I have a $15 plan but there was a $2 credit for autopay and a $10 referral bonus so I should have been charged $3 and tax. I logge...
You can't change anything with the apn.its all greyed out.
So I bought my sim card since last year's September and I've never activated my account since. I stopped paying for my plans since the pandemic started and just recently gotten around to activating my account for paying for the plans (since I need it...
I am using the $120 for 3 month plan. My plan has unlimited Provincial call, and it will not work after I move to Calgary in 3 weeks. Can I have a new local number there but keeping my current plan?
I had a voicemail left on my previous provider (Freedom Mobile), telling me there was a problem porting my number over? And that I should contact the community? So here I am and what is my next step?
How do you put previous remarks from an earlier post beside a vertical line - similar to an email? See attached screenshot:
I've just stopped receiving texts and calls, can send texts, make calls no problem, data works, plan is active with data. Tried reboot, sim removal/reboot still not receiving???
My phone shown the sim card no service and ask to call *611 and the answer is asked me to get online self serve. but my Public Mobile account not allow me to sign in what shall I do?
Hello!Is it possible to deactivate my voicemail and activate it sometime in the future if I ever want to have this feature active?Thanks!Nela
The ringer for incoming calls is not working.
I am currently on the $40 plan and I have accumulated a few bonus perks. 1. Holiday Giveaway: 400min INTL Long Distance2. Holiday Giveaway: 1GB Add-on3. 1GB PromoI also get some loyalty and referral credits each month.If I switch to another plan (ie:...
Trying to register new Sim card keeps saying invalid no.
Lost SIM Card, how to lock it
My question is: "when, relative to the autopay payment does the 30-day billing cycle start" My guess is that the day of the payment is the first day of the 30-day cycle. We just ran out of out 100 minutes on the el cheapo plan, primarily because some...
I have the $15 plan Canada wide but can’t make calls. My account #xxxxxxxxxxxx my phone # xxxxxxxxxxxxxxxxx , I’ve been trying to fix this for days edited by computergeek541: removed account information
Hi,When I signed-up for Public Mobile (this is my first time with prepaid plans) last July, the promo said that there is bonus 500MB. I got the $35 plan with 1.5G. I'm also on AutoPay. I'll be on my second month now with PM but I still did not receiv...
I have tried to reset the password for my Public Mobile Account. But it keeps telling that "An error has occurred. Just a heads up that the security question is case sensitive. Please try again." I have tried it since last night till now.
Is any add-on which would allow me to receive and place calls while traveling in Europe?
Hi, I would like to switch my auto pay account from TD credit to CIBC.How to change it?Let me know, please.Thanks,
Hi Is it me or anyone also has face the issue with slow loading time on community page ? I am at work computer other sites works fine but whenever I go to community its gets really slow.
I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address? Thanks.
Help, a phone has been lost and location service is off making the find my phone function not work. I can see that the phone is on and has a 30% charge. I can make it make a sound, but we are not sure where it is. Can Public Mobile tell me which cell...
I first tried to activate my SIM card on April 17th. I chose a prepaid plan and asked to port my Bell # ***-***-****. Public Mobile advised the Visa was not valid and my activation was terminated. However, despite not having my phone activated, a c...
Hi I heard from PM group that they are launching $30 - 2GB plan - is 500 GB auto pay still apply ?
I registered and received a confirmation email last night. When I try logging on I get this noticeSorry, we’re unable to verify your email address.Can not reset password or do anything. How do I fix this?
If I remember correctly, there used to be an option to create your own plan? I don't see it anymore, it seems that you can only choose one of the predefined plans ranging from 15 to 50 CAD. Is there any possibility to make up your customized plan acc...
I have received a number of calls from US callers recently. I can hear them, but they can't hear me... Even two weeks ago, this was not a problem--I could talk just fine to US friends who called me. I no longer can. Help?
My usage shows that I have used data several times, but the data is off on my phone and I have not used data at all. Can you explain why this happened and have that data usage removed from my records?
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