Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why I can't receive message and receive a call after activation?

I switched from virgin mobile and activated the sim card this afternoon, and keep my old number. Now after three or four hours, my phone still can't receive any call and message. I have searched here for the problem, such as turning-on-off the pu...

Problem with activation keep saying invalid SIM

I have a problem with SIM activation, I filled in form using different browsers and modes (e. g. incognito mode), but it keeps saying that the it is invalid sim (even if I double and triple checked the number in the card and through the phone itself)...

incoming calls

Resolved! incoming calls

Hi there, hubby just set up with public mobile but now he can not recieve my calls.Im with public mobile too. He also can not send text messages to other providers.I had no troubles what so ever. Any tips for us ??? Thanks Madeleine

New Activation- Help

I activated SIM card and it will not fit in IPHONE SE. Help!

Re: "No Service" Signal Re: No Service

No service all day today. Made payment manually, even though not due for two more days on Auto Pay. Still No Service.

Cannot use internet

Hi everyone, I just paid my bills yesterday, I supposed to have 1 gig of data.It says its exhausted, but when I check the usage..I didn't.A purchased 200mb addon i can see it added on my account, still...no internet. My phone is nokia 4.2 Please help...

"Your post will appear as soon as it is approved"

Not again.... Any idea what triggers this ? I tried to post something in the lounge

6UC2 - number not activated

I have activated my account and Telus cut off service. I inserted the new activated sim to my unlocked phone but when someone calls it says 6UC2 - number not in service, and wont let me make outgoing calls either. What am I missing?

Weak signal strength

Noticed this about 2 weeks ago and it seems to persist to this day. I seem to be averaging about -110 to -120 dBm which is very weak signal. I've 'missed calls' where I dont even get a buzz but I see a notification that I have voice mail already. Tho...

How to send text message to Chinese Mobile?

Hi all, can anyone help out how to send text message from PM phone to Chinese mobile number? I have tried but not delivered+86 (Chinese number)01186 (Chinese number) Thanks

Transfer fizz to public mobile

Hi,welcome to the community

Account suspended

My daughter's account indicates it has been suspended, but we are on Autopay and I have confirmed th

Sim card refreshing

I have been with Public mobile a couple yesrs, and like their service.My sim card is constanyly refreshing on my fairly new samsung A70, and research is telling me the sim card is probably bad.I'm in FL for the winter and would like to find a solutio...

Pay phone bill

Resolved! Pay phone bill

If I do not pay the phone bill in time, this number will be recycled by the company in a few months

Resolved! Account deactivation extension?

Hello. My account will be permanently deactivated in December 29, 2020.Is it possible to receive an extension on this? I haven't been able to afford to put a single dollar into the account due to financial circumstances. However i think i will be abl...

Resolved! Network locked sim card inserted

Hi I ported out my bell phone to public mobile I changed bell sim card to public mobile sim card. I know phone is unlocked because I bought it from Costco Canada. After inserting public mobile sim card, I am getting this message invalid Sim card,...

Resolved! Second month free

I initiated Public Mobile Service on Monday and cannot get the system to provide the second month free that is a promotion. My phone number is 403xxxxxxx and my e mail is xxxxxxxxx. Please investigate. edit: personal info removed by NDesai.

Activation issues

Searching

Resolved! How does the Koodo- Public Mobile deals work?

I got a text message from Public Mobile about deals on phones through Koodo. Do I have to create a separate account on Koodo just to get the phone? Then just transfer my SIM card to the new phone? Thanks in advance!

Spotty data

Hi, I'm from Kingston, Ontario. I was browsing the earlier messages about spotty data and it seems that it has to do with phone quality? Idk, maybe?Any ways, in my case I do not really get to choose when I can use my data. Whenever I leave my place, ...

Forgot answer to security question

Resolved! Forgot answer to security question

I am trying to cancel my Public Mobile service but I forgot my login password and also can’t get the answer to the security question. I have tried the alternate retrieval method (last 4 digits on card number, last billing amount etc.) and sent it for...

Re: Boxing Week Savings: Get your second month FREE plus 5GB of data when you activate on select pla

Something wrong with my internet can u pls help me with it??

Logout of account

Resolved! Logout of account

I have been logout of my account and can not log back in. Message directed me to contact Public Mobile. Not sure what to do. Any help would be appreciated?

Latest deals or discounts on public mobile existing customers

Resolved! Latest deals or discounts on public mobile existing customers

I’m getting calls from my previous providers. I want to check with public mobile if they can offer me a better plan for same monthly I’m paying or give me a discount with current plan on my monthly bill? I’m on $30 plan with 2 GB data...: