I just purchased a new plan, deposited the money and nothing happened. So I tried the payment again, this time it went through with a double payment !!! Any chance of getting the second payment refunded to my bank account ?
Best is to just leave it there and will be applied to next renewal. Refunds take a long time.
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If you're determined to get a refund, use this link to start process of CSA assistance. Watch the envelop icon on top right side of page will be highlighted when they respond.