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Double payment

clee72
Great Neighbour / Super Voisin

I just purchased a new plan, deposited the money and nothing happened. So I tried the payment again, this time it went through with a double payment !!! Any chance of getting the second payment refunded to my bank account ?

1 ACCEPTED SOLUTION

Accepted Solutions

hairbag1
Mayor / Maire

Best is to just leave it there and will be applied to next renewal. Refunds take a long time.

edit...

If you're determined to get a refund, use this link to start process of CSA assistance. Watch the envelop icon on top right side of page will be highlighted when they respond.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

View solution in original post

2 REPLIES 2

hairbag1
Mayor / Maire

Best is to just leave it there and will be applied to next renewal. Refunds take a long time.

edit...

If you're determined to get a refund, use this link to start process of CSA assistance. Watch the envelop icon on top right side of page will be highlighted when they respond.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html