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Locked out cant sign in in my account

Karlogician
Great Neighbour / Super Voisin

Cant sign in in my account to make changes

3 REPLIES 3

esjliv
Mayor / Maire

@Karlogician  Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

 

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

 

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

 

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Karlogician
Great Neighbour / Super Voisin

Problem is i forgot my security question


@Karlogician wrote:

Problem is i forgot my security question


@Karlogician 

If you forgot the security question, you will need to contact customer service agent as per above post.