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Refund

Babia_Gora
Great Neighbour / Super Voisin

I need a refund for wrong add-on

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@Babia_Gora - if you still see the $'s in the Available Funds balance, then you have not actually added the addon to your account successfully yet. In this case, you can leave the funds there for future renewals if you are not in need of the cash. As a refunds could take a few weeks.

 

Otherwise if you see the addon listed in your 'my data and addon' section in your overview area, then see @MrSpock's post.

View solution in original post

3 REPLIES 3

MrSpock
Town Hero / Héro de la Ville

@Babia_Gora you can contact  a cs agent explain your problem  Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

esjliv
Mayor / Maire

@Babia_Gora - if you still see the $'s in the Available Funds balance, then you have not actually added the addon to your account successfully yet. In this case, you can leave the funds there for future renewals if you are not in need of the cash. As a refunds could take a few weeks.

 

Otherwise if you see the addon listed in your 'my data and addon' section in your overview area, then see @MrSpock's post.