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New iPhone through Public Mobile - No service

Choklit2264
Great Neighbour / Super Voisin

I received my new (gently used) iPhone from Public Mobility.  I put the sim card in.  I got an email saying the card is now active.  The phone shows No Service in the top left corner.  When I set up the phone it takes me to the sign in for apple id and password.  When entered it I get a message that says ... "Software update required.  Update this iPhone to the latest version of iOS to sign in.  you can do this in Settings once you have finished setting up this iPhone."  It will not allow me to go to settings.  I can't go any further.  HELP.

10 REPLIES 10

esjliv
Mayor / Maire

@Choklit2264 - can you try to restart your phone?

Then try to do the software update.

 

 

Choklit2264
Great Neighbour / Super Voisin

Have done so several times.

MrSpock
Great Citizen / Super Citoyen

@Choklit2264 hi check your phone here to see if it’s blacklisted https://www.devicecheck.ca/check-status-device-canada/

esjliv
Mayor / Maire

@Choklit2264  -

From Google:

"Open Settings ➔ Screen Time ➔ Contents & Restrictions ➔ Account Changes - Set this to ALLOW."

 

Does this do anything?

Choklit2264
Great Neighbour / Super Voisin

Thanks Mr Spock.  The phone was purchased through Public Mobile so am assuming they cleared it.  I'll check though.

Choklit2264
Great Neighbour / Super Voisin

Not able to access Settings.  

esjliv
Mayor / Maire

@Choklit2264  I wonder if a Hard Reset of the device would help. anything to back up first?

Hard Reset:

"Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button."

https://www.wikihow.com/Hard-Reset-an-iPhone

 

If still issues and if others cannot provide other solutions to help, contact CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

 

MrSpock
Great Citizen / Super Citoyen

@Choklit2264 @Oh I didn’t see you ordered it here sorry 

CountyDownIeUk
Mayor / Maire

@Choklit2264 

 

Reboot. 

Then do a full reset. 

OR

Have iTunes on a computer and link phone to computer with a lightning cable and do a reset. 

OR

Have iTunes on a computer and link phone to computer with a lightning cable  and do a software iOS upgrade.

OR

Follow the DFU process <== google it for your iPhone  model. 

 

DFU....you are probably thinking some rotten stuff what the acronym means...it means.... Device Firm Upgrade