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Payment

Sirak
Great Neighbour / Super Voisin

I am getting charged for payments i did not authorize. Can a customer service rep. please give me a call. 

 

4 REPLIES 4

missorange
Town Hero / Héro de la Ville

No Customer Service rep here, you need to reach out CS_Agent by creating a ticket through Simon Chatbot or private message. 

softech
Mayor / Maire

@Sirak   how much was the charge?

 

did you see the charge in Transaction History on My Account?

 

you can open ticket via:

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

 

MrSpock
Great Citizen / Super Citoyen

@Sirak  hi could you explain what type of charge? 

esjliv
Mayor / Maire

@Sirak wrote:

I am getting charged for payments i did not authorize. Can a customer service rep. please give me a call. 


@Sirak 

What are you seeing? Can you provide a screenshot without any personal info.?

 

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

 

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).