Forgot the e-mail associated with my public mobile account and I am looking to add data to my account.
How do I proceed?
Go to the Forgot your password link on the Self Serve site. Enter e-mail addresses that you think you used. When you get the right e-mail address, Public Mobile will send an e-mail to you.
@christopherbis1 Have you ever created a self serve account before, if not you can register for one here:
If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.
If your account is a current/active within 90 days and other suggestions are not helping, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
Look in all your email inboxes for a welcome email or other marketing emails. That would be the login id. Or you would need to contact the support people.
If you know your 4 digit pin then you could buy data add-ons dialing 611. But if you're intending to change plans with different data then you need to access the account.
I do not remember the e-mail account. Is their any way to recover it?? I have access to the phone!
Only CSA can tell you what email is associated to an account, but are you sure an Self Serve/My Rewards account was created before?
Were you ever able to log into your Self Serve/My Rewards account previously?