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overpayment

d2le1
Great Neighbour / Super Voisin

how do i recover an overpayment.  my payment was overdue so i put $100 on account and then went to change plans.  After changing plans I noticed they took both plan payments off of credit card and PM current balance.  How can one account owner have 2 ongoing plans?

2 REPLIES 2

MrSpock
Great Citizen / Super Citoyen

@d2le1contact a cs agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

check your community envelope for a reply

dust2dust
Model Citizen / Citoyen Modèle

Paying first would have restarted your current plan. Changing plan afterwards and choosing now would have taken more money. It's not two plans. You changed to the different one.

As above to fix the mistake.