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No Service

SkyeBH
Good Citizen / Bon Citoyen

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 not sure what’s going on, been trying to fix it forever. can’t make calls, receive texts or use data. i’ve already tried resetting my phone, network settings and i’ve taken it out and put it back in but nothing seems to be working.

15 REPLIES 15

dabr
Mayor / Maire

@SkyeBH    Are you able to try your SIM in another unlocked phone to rule out issues with your device?

esjliv
Mayor / Maire

@SkyeBH 

Any outages reported in your area?

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

 

Some network troubleshooting to try would be:

  • reboot your phone
  • toggle into/out of airplane mode
  • reset network settings of device
  • try your sim into another phone to see if services are the same.
  • try changing your mobile connections to 3G only

 

SkyeBH
Good Citizen / Bon Citoyen

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it works in my iphone 6s. but i get this screen on my xr

dust2dust
Model Citizen / Citoyen Modèle

Check out devicecheck.ca

So we know the service is fine which leaves the device.

@SkyeBH is this phone locked, or perhaps check to see if it is blacklisted: Check the Status of Your Device in Canada | DeviceCheck.ca

 

 

SkyeBH
Good Citizen / Bon Citoyen

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it says it’s blacklisted but i bought the phone off a good friend that bought it brand new, so i’m not sure how it would have been blacklisted

 
 

dust2dust
Model Citizen / Citoyen Modèle

Did the friend buy the phone on a contract and left it unpaid? Maybe ported his number out without clearing the device payout?

SkyeBH
Good Citizen / Bon Citoyen

I think he had a contract with bell but i’m not sure

dabr
Mayor / Maire

@SkyeBH    You'll need to ask your friend why it's coming up as being blacklisted and/or maybe they can give you a refund for a phone that is not usable.