Can't access my account

[Labrador1]

My daughter signed me up now I can't access my account pretty sure she used wrong email

[RossN]

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@Labrador1 wrote:

My daughter signed me up now I can't access my account pretty sure she used wrong email

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contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.

[JK8]

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@Labrador1 wrote:

My daughter signed me up now I can't access my account pretty sure she used wrong email

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Check your email account for a welcome message from PM. If you do not have it then yes she could have used the wrong email.

If it is the correct email try using Forgot your password link.

Contact a moderator for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.