@kb_mv wrote:
I manage 2 accounts on here and I know of others that manage a lot more than that. If I have an issue that requires me to open a ticket on my "other" account not immediately associated with this community account for rewards purposes can I do it through here or do I need to log into my other community account?
I guess what I really want to know is does it matter what "community" account I submit the ticket from considering I need to sign into the "affected" account as security verification during the ticketing process?
Hi @kb_mv there was a recent discussion on this but I cannot find the thread. Anyway, it seems that the answer is yes, you can have one account and manage other accounts. But if there is a problem on the other accounts, it is suggested to private message the Moderators_Team https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please provide your Public Mobile Phone Number, Last payment made on the account, and two more pieces of personal information from the list below.
- Public Mobile Phone Number
- Last payment made on the account - Date
- Email associated with Public Mobile number
- Account number
- Last 4 digits of your credit card
- Last Add-On purchased - Date
to verify the account.
Happy holidays! 🎄🎄🎄
