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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! accounts

I signed up my son to PM a few months ago using my info. I'm now looking to switch to PM and I want to know if I'll need a different email address and info to set up my own account now.

Resolved! payment automatic public mobile

what should i do when i change the bank card number?

Getting a new sim for Intercom in a Condo apartment

I earlier posted about my sim card not being able to be programmed for the intercom where I live because the number is not local and the response from the community is to change my number which will completely give me a new set of number and also req...

Resolved! Helping Family Member in Need

Hi friends would like your expert advice, I would like to help a older family member not from same house, she is with bell, i would like to port her phone number to PM, ill set up sim in her phone, is that possible, if she gives me her account numbe...

Resolved! New Customer - any upcoming promotions?

Just found out about Public Mobile, looking to port my number over from Bell but was curious if there are any upcoming promotions? thanks in advance.

Resolved! Speak to human

payment to reactivate my phone back today

Hello i have my two paid vouchers from Shopper drug mart the voucher numbers are **** and **** the pin numbers are ****** and **** $20 each total of $40 and i am trying to put it in the phone and it is not accepting it. The shoppers say i have to ta...

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edited by computergeek541: referral code removed

Resolved! Moderator Contact/Ticket Not Working

I just activated my PM sim and can't MMS. SIMone keeps popping up a 'contact moderator' page, but when I enter my community username and password (NOT the account username and password, but I've tried entering those too), it keeps saying 'error log...

Payment

I am trying to enter my payment vouchers from the shoppers drug mart to have my service back and it is not accepting it why? presently my phone is out of service because today my payment is due. This is very urgent because i have to keep checking my ...

Resolved! I cancelled my autopay before leaving the country, turns out it wasnt cancelled

Hi I Left canada in January and cancelled my auto pay on my account before i left. 100% guaranteed i cancelled it. But now i am back and looked into renewing my account and it turns out it was active the entire time i was away (4 months). I'd like a ...

Community notifications - they all mark as read

Is there a setting I'm missing in order to only have notifications I've actually clicked on or read that thread mark as read? If there's alot it can get tricky to remember where you left off before... Is this a setting I'm missing, or a bug?

Moderators

I just want to say I have had an awesome experience with the moderators.So Kudos to PM for great customer experience! I didn't have a referral code when I signed up and was able to use someones after a few days. They gave me the credit retroactively!...

Resolved! iphone8

A friend is giving me his iphone8 does he have to clear his apple Id off it for it to work for me? I've never owned an apple product.

Resolved! {HELP NEEDED} Payment trouble.

I am trying to make a payment. Every time I click make a payment it says in red ' your account has already enough balance' when my balance is only on 4?? .. I have tried changing my card details and also setting up auto pay. When will auto pay reset ...

sim card activation

I've been trying to activate my sim card for two days. I'm stuck with the cursor spinning on the payment page. I was told "it could take up to two hours". What's going on?

Resolved! How long til suspended account is reactivated after payment?

I forgot to update my CC info here and my payment didn't go through and my account was suspended. Kind of annoyed that I didn't get any "your payment failed" email or anything like that yesterday before my account was suspended. I made the payment af...

Picture texts won't send - have tried all but factory reset

Hello,Newer to Public Mobile (prev. with Koodo). On the $15 plan. Limited data (250) but should have unlimited picture texts. Regular texting works but as soon as I attach a pic. outgoing it spins a while and tell me to "Retry". Incoming pictures wi...

Resolved! Payment

My autopay has expired and I have been asked to renew my auto pay. I am not able to do so and have been asked to contact my credit card company. Of course I can't use my phone to contact my credit card company. I have checked my credit card balanc...

Need a moderator @Moderator_Team - London Drugs broke my sim card!!!

merged common topic

Resolved! How to stop a sim card order?

I just ordered another sim card for someone I know who wants a plan that is cheap but a some trouble logging in. Anyways I figured it out, I just had to press the "ShopPay" button at the bottom of the page for check out. In my my email however it sho...

Sim Card unable to be programmed

I moved into a Condo with a buzz code and after I provided my cell phone number with Edmonton dial code (587), the residential customer service was unable to program my buzz in code stating that I need to provide a cell phone number with local/Calgar...

I inquiring about a TXT message I had received and due to Covid 19 viruse is public mobile able to

Help me

I have international text in my plan, but my international texts say "not delivered"

Hi there - I'm from Canada and am trying to send a text to Slovakia. The number has sent a text here, so their end works, but I've put in their country code and it says "not delivered" and that it failed to send immediately after I press send. Is the...

every month account gets suspended

Hi, although my account is on auto-pay, every month it suspend my plan.

Phone options?

I am thinking of getting my 13-year-old daughter a phone and a cheap $15.00 plan. Just for when we are out of the house and she is babysitting she will have something. Does the community have a recommendation for a phone, if it's cheap cool? If not ...

Resolved! second plan same account

Hi fellow members, a question out of curiosity, if i get a second plan, for another family member in same household, could i add it to my current account, same login credentials, or is it better,to set up, a whole new account for this plan and not ju...

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