Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, I bought a long distance for 400 mins addon and it still won't let me ring long distance. Does it take awhile to become active? How does it work?
Hi, I recently purchased 30 day mobile service under an email address that was closed by Public mobile, hence I wasn't able to log into self serve account. PMed Mod but did not get reply. Please help. Thanks.
I noticed the recent update hid the knowledge base forum. The articles are still there and the links work. Getting to an article in the knowledge base will show the forum. Strange that the category is hidden even though nothing has been removed.
First time user here and got my SIM from Amazon. When I insert the SIM card in, it says, PUK code needed. I put the PUK code from previouse carrier and ended with error. Then I tried the PIN I set up when I registered online, error again. So what exa...
Hello,I recently added a second carrier to my iPhone XR. As you know, new iPhones allow dual sim trough what they call e-sim. Now, I have Public Mobile via the clasic plastic Sim Card and Rogers via e-sim. Everything is working very nicely, work and ...
Hi, I paid for a voucher today and was unpleasantly surprised that the voucher had $10, $20 or $40 written on it. Upon going to the cashier, she asked how much I wanted... In a bit of confusion and lack of inquisition I just said $40 despite the plan...
HiI sign up yesterday for public mobile, when people call me they cant get hold of me, it goes to someone else. I can call out with no problem but they call be back, it routes to some stranger, please help.
Hi I added mistakenly US Roaming - 1 GB Data (10-day) rather then adding 1GB Add-on. Is there any chance I would get refund for this mistakenly added add-on.Thank You
Hello, recently i was adding funds to my account and the page timed out and i had to reload and start again, this happened 4 times, resulting in 3 eztra payments. How can i get this refunded?
To whoever takes care of the Self-Serve website, there appears to be a little bug in the self-serve reward page that details rewards earned over time. It looks like the "Helping Others" and "Per Friend" category have been inadvertedly swapped. It's n...
I was just wondering, since public mobile is on the TELUS network, will their Hwai usb internet stick work with public mobile, and if so will it still work if you only have a 3G data plan? -James
I've updated my plan, and it was to renew by the 19th. No data has renewed, though. I'm on a 30-day-plan, and it has not renewed, after a few days, now. Please help, as I want to stay on this plan. But I want to use the data on my phone, and I used p...
cannot log in, email and passw=word does not work
This more a comment than a question. If you sign up PM with London Drugs right now, they can waive the sim card fee which is good to know. The employee told me it is a promotion and he didn't mention to me when the promotion will end. Signing up PM w...
I forgot my password and tried to reset it but when I tried to use the email link I was redirected to a page that said I had been locked out and to contact Public Mobile. I would have used the email link sooner but I didn't get it for several hours a...
Sign up with PM by choosing to transfer a phone number from Rogers last night. Got a voicemail today (with Rogers sim) from PM saying that the Rogers account number was incorrect. I sent a private message with the correct account number to the modera...
So I bought my monthly voucher like I always get and put it on my phone the plan usually renews on its it's own and I have me calling and texting but now it renewd and I have no calling or texting it took my monthly voucher renewed my plan and when I...
Still waiting for a so called Moderator to contact me to resolve locked phone issue!!! Or should I be contacting CRTC?!!!
Hey all, I'm having issues with using Public Mobile's cellular network on my iPhone 8 Plus. The phone is unlocked and works with other carriers such as Bell and Rogers. However, as soon as I switch to a PM sim, it says Public Mobile for a few second...
Hi , Tomorrow I am going to U.S. I want to book an 1G data add on plan for my travel.However, I do twice in same time because of my **bleep** network. It charge my credit card twice. How can I do refund ? any ideas ?
This is totally stupid posting a question and hoping someone in the general public has the answer. Ya catchy, public mobile. Im not giving the public my money for your service. Im not happy with your service.
can't send or receive mms on MI A2 android 9
Am I Eligible for $50 plan that gives $10 discount for 6 months, I became customer just 45 days ago??
My plan includes: - 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International TextI've used up all my current data. (250MB)After that, I can't make a phone call.I use public mobile for the first time.This ...
How do I port my number?
Hi I am trying to port over my phone number and I am receiving this message: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number.- Contact th...
Hi, I have been with Public Mobile before and am thinking of returning, while looking at plans I noticed that Public Mobile no longer offers a way to "Build Your Own" plan and that all plans (except for one "data" plan) are locked to 3G speeds.If one...
Hi, Just got my dad a $15 plan, went through the activation process. I used a referral code, but the $10 credit isn't displaying in my account. Does that usually happen? As well, I selected to port/transfer his number from SpeakOut (7-11 pay as you ...
My first post / question here: I activated my account with Public Mobile back in March, at the time the plan included a 500MB bonus data for auto-pay. For some reason the bonus data is no longer there under my account (auto-pay has been there from da...
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