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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Leaving public mobile

I’m going to leave public mobile, why can’t I find a live agent to speak to to resolve my issue.

Phone not working

My phone is not working. I just changed my plan from the 50 dollar plan to the 30 dollar one and it’s not working. When I try to make a call it says I don’t have the long distance add on

Charged after cancellation

I cancelled my account as I was boarding my plane to deploy to the Middle East. After I returned my credit score showed an outstanding amount in collections from Public Mobile. I have never received a call back after trying to rectify the problem. Th...

Public mobile activation

Hi : I have switched from Rogers to public mobile on 9 august 2020 , until now I can place calls but if someone calls me my phone won’t ring and goes to my old Rogers voice mail , I called Rogers they said that public mobile didn’t ask the transfer o...

Suggestion - Add a 'Note " to the Auto Pay Registration Page

Different tiers Good neighbor etc..

Resolved! Different tiers Good neighbor etc..

Just curious, as I tried to search through the different posts and really couldn't find a breakdown for the different tiers you receive in the community. Is there a breakdown as such? Like for example good neighbor/good Citizen vs Mayor and all the ...

Resolved! Voice mail reading out phone number

Is there a way to bypass the automated part of the operator reading out the phone number that left a voice mail msg? When I get prompted to hit 1 to listen to new msgs, the automated part always says "new msg from xxxxxxxxxxxxxxxxx" then it plays the...

200 minutes international long distance not working

hello...I just purchased a long distance add-on but still can't call international numbers.

Telus wins four out of seven categories in Opensignal’s latest mobile network report

Small business account

Hello - is it possible to open an account for my small business or is Public Mobile for personal use only?

Purchase Bulk Data

I have to teather my phone for a week, I notice there is only options to add 1 gig of additional data at a time, I will obviously require much more than this, is there a way to restart your plan once you run out of purchase bulk data?

Resolved! Network compatibility of international Pixel 4 model

I am moving to British Columbia from the UK and I'll be bringing my UK model Pixel 4 (model G020M) with me. I'd like to use Public Mobile when I arrive but I just wanted to verify that the phone will work on the network. The bands I have on the phone...

Resolved! My phone can't see my SIM card anymore for some reason

Recently my phone (Moto G Play) isn't detecting my SIM card and I don't know why. I tried restarting the phone and removing and putting the SIM card back in and it doesn't do anything. My android version is 7.1.1 please help.

Changing Account Email

Hi, I need to change my email address (both notifications and login) but don't see an option on my account. Can someone please point me in the right direction. Thank you.

Resolved! Will I get a one-time $10 Credit in a $15 Plan?

Hi everyone,I just ported my number to PM today using a referral code from a "friend". After finalizing my account, however, I only see the $2 auto-pay reward in my account. I'm just wondering if $15 plan is eligible to get this one-time credit or sh...

Resolved! port my number

my old provider wants Public Mobile to ask to port my number again but there is no way possible for me to get this message to Public mobileWhat do I doI tries filling out ticket and that system don't work

Resolved! Activation timeout error

Hi,I completed the activation procedure using a SIM card I purchased from Public Mobile. I reached the sixth and final at activate.publicmobile.ca step and after submitting the form, I was redirected to a 404 not found web page. I don't remember the ...

Resolved! When the public Mobile My account go back normal?

This morning I want to open my account,the website shows Site temporarily unavailable for maintenance. Please try again later.Anyone know when my account go back working?

Payment

Can I pay from a savings account automatically?

Roaming Plans

Im just curious if theres any chatter about a more permanent roaming plan becoming available again in the near future. I remember when i first joined public mobile, there was a 30 dollar plan that gave you unlimited talk and text within the us and ...

Resolved! error logging into community when sent a ticket by SIMon

I need a PUK code to activate my sim card, but every time Simon sends me the ticket to speak to a moderator I get an error code ("error logging in") despite having the correct username and password. Is there any way I can simply send a message to a h...

Resolved! New Account, New Phone Number, No Service

What am I doing wrong? I have a new sim card, activated it online, picked a new phone number, and completed the auto payment. Public mobile says I'm activated, but my phone says 'no service'. Do I need to do something else?

Resolved! How am I being charged?

I am reading my transaction history and my plan details for the first time in a long time. I have had the 90 day build your own plan that had the cost of $150. But when I look at my rewards it says my plan costs $225, how is this number brought up? S...

Date joined Public Mobile

Could you please let me know the date I joined Public Mobile. My name is xxxxxxxxxxxxxxxx and my account number is: xxxxxxxxxxxxxxxxx. Thank you. edited by computergeek541: account information removed

Resolved! Must have mixed up

Hi, So basically, I had to use a different credit card for billing in august, due to my main card being replaced. I thought that I had set up the other credit card correctly, I got the usual texts around pay day and have still been using my phone. I...

Resolved! the public sim card does not connect my cell phone.

I am a new user today but the public sim card does not connect my cell phone. I have three older cell phones.iPhone 4, Samsung GT-S5360 and a Motorazr v3. It doesn't work in any of them. How do I activate the sim card? please

Plan saying I still owe money even though it has been subtracted from bank account

My Father's phone plan is with Public Mobile. He says he paid off his expired plan yesterday ($30.51 was deducted from his bank account) But at 8 am this morning his service was disconnected and he is still being prompted by Public Mobile to pay $28....

Resolved! Data useage

I needed more data this month so I purchased 1G for $15, which I thought would be more than enough. I was on a road trip, and used the internet to book a couple of campsites, then I watched about 1 hour of YouTube, and apparently used up all the dat...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Leaving public mobile

Phone not working