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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! locked out of self serve

I'm trying to update my payment info and I've forgotten my password. For some reason it wouldn't let me reset it and now I'm locked out.

Charged my account but not working

Hi I recharged my account today. But I’m still not able to make any calls.

Purchase or Auto pay

Hai, can I use Giftcard Visa or MasterCard for purchase credit or make autopay?

I can’t using internet and call

I paid my bill today morning, but I can’t using my internet and call. Please help me.

Can I still have access to public mobile community even after I switch to Koodo?

I am thinking of changing to koodo. I have some pending invoices I need for my company expenses. Will I get my past invoices if I no longer have a public mobile account?

Thanks Public Mobile

Joined PM during the Fall 2016 promo (2 accounts). I took the 6Gig/$40 Koodo offer last March and I got another offer for the second line (8Gig/$40) before August ended. It took me a few days to consider but I finally moved last Friday (Aug31). I jus...

Invalid SIM card??

I purchased a SIM card and package at London Drugs.. Received a transfer confirmation email.. worked fine for about 3 hours... Then the SIM card when unregistered?? and it says it is invalid when I try to activate it again? I am not able to log in...

Vouchers not working and moderators not replying to msgs

Hi, I have 2 vouchers purchased on Sat evening and they are coming up as invalid. I understand the long weekend but even now the mods aren't replying. @CS_Agent please reply to my messages. It's been almost 3 days since I purchased them. Thanks, Chri...

Subscribing to Public Mobile Offers

I have not received any of the Public Mobile offer texts in the past year. I am wondering if I chose not to subscribe to those messages at some point. Is there any way for me to re-subscribe to those messages?

Koodoo migration offer - someone stole my code

Hello,I went to begin the Koodo migration offer, but someone has already claimed my code unfortunately. What can I do?

Can't Receive/Send Texts, Data not working

I cannot send or recieve texts (though shows in messages as being sent) or use data. Can't make or receive calls, message says I do not have a long distance add on. Added payment voucher today and online account shows plan is active. Message cente...

Service Suspended with funds available?

I changed by plan on Friday and also cancelled Autopay. On Monday, I put $10 (+ tax) into my account so there would be 'funds available' when my plan changed on September 4th. Today I looked at my account and it says it has been suspended do to ins...

PublicMobile account hacked : nope, jsut the same freaking maintenance..

EDIT: seems like everything got back to normal after a while.. kinda weird though that, i couldnt change my password or even enter teh right secret answer until mainmtenance window appeared.. this ''dayly maintenance'' should really act differently, ...

Resolved! Could not activate cellular data network

Morning,Finally got my iphone unlocked last night. Voice and text work but I have issues with data.Could someone check my account please. Plan is 4.5G at 3G speed. LTE off, APN set to isp.mb.com. "Could not activate cellular data networkYou are no...

Newbie frustrations; and 9025804001

(I am posting this same report both to the Community, and as a private one for mods.) In my first month as a PM user (July 16- August 16, 2018), I was hit with 2 downers, whichconsumed many hours of my time (as well as the mods'). Situation: I rece...

Resolved! Payed for plan but Network is still Unknown

Hi, I just payed for my plan like it said to do before Oct 4th so I didn't loose my number but it's not allowing me to make calls!! The sim network is Unknown and service is not running! It hasn't even been 90 days so why did I get kicked off the net...

Can't receive incoming call after transfer! Help ASAP

Hi, new here! Transfer number from Freedom to Public Mobile work smoothly. But I have some bugs! I can make call, send sms & receive sms. But I cannot receive incoming call! Please help resolve this problem.

Plan expired - even after paid through Auto Pay

I recently requested to change my plan on 1st day of month, my account has Autopay feature activated and my card was charged however I realised my account was deactivated. Today after accesing my account I saw mesage to reactivate plan, paid again a...

Locked Out of Account

Hi, I tried logging into my public mobile account and was locked out for an hour when I typed the wrong password once. Then after an hour I clicked forgot password just in case but once I put in my email I was locked out again. Can someone help me pl...

Need a second Sim card for the same number

i work in a very distructive enviroment , and i would like to use my old phone with my current number ...can i get a second sim card to my number ? i have a expensive phone that i would like to use for social occasions . I dont want a second number b...

Request for reset my self serve account

Hi,I forgotten my password and security question for my self serve account inorin o to change my auto pay to new credit card.Hope you can help me,tthanks

Locked out of my account

Locked out of my account and now unable to use forgot password.How do I get back in to my account??

Resolved! Facebook is down

And I think it's time to panic. https://www.youtube.com/watch?v=p4m-lNi61Rk

Resolved! Extended cycle time for new plan

Hi @CS_Agent I purchased a new SIM card for PM and had trouble porting over my Koodo number. Since I havent used the plan ( 0 data/ 0 minutes used) until today can you move the plan to start from today? I took me a while to reset my password from my ...

Refer a Friend Rewards

Hi there, I am new with Public Mobile and when I signed up I was refered by a friend and received a text saying that I received a 25$ credit as part of the Refer A Friends Rewards. I also received a text saying that I had successfully referred a frie...

Roaming Charges

@Moderator_Team I got my sim card and number while being in Saskatchewan. I just moved to BC. Can I still use my phone (data, calling and texting) while in BC without getting roaming/extra charges? And would I be able to change my phone number to hav...

@moderator_team Online Account Locked coz entered wrong password twice. Please Help!!

@CS_Agent My online account is locked coz I entered my password wrong twice. My account also suspended today as I need to charge it again. Just got public mobile last month only. So was trying it first time. My CC is also not registered. I am not abl...

Service Cancellation: Refund for the Remainder of 30-day Plans

Hey all, If I have decided to leave PM on the 10th day of my 30-day plans, do I get a refund for the remainder of the 30 days? Please share your thoughts and, better, experience and tips dealing with the refunds. Thanks!

MOTO G6 compatibility

Before pulling the trigger on a MOTO G6 I'd like some assurance that it will work fully with PM's bands. According to this: https://apn-canada.gishan.net/en/apn/public-mobile/motorola-moto-g6 it will not, but according to these specs: https://www.gsm...

Frustrating Situation - Can't make/receive local calls

I have a very frustration situation that has been going on for the last 3/4 weeks. I have private message and talked to a few moderators (who are supposedly tech support agents?) but they are still unable too help me resolve this issue successfully ...

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