[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plan change and keep bonus data?
Hey. Is it possible to change plans and keep data promo's? I signed back up to PM a couple months ago and got a 3gb bonus promo for being a returning customer. I added the 2gb and LD minutes for the December bonus as well. my plan is the $40 4.5gb. W...
Resolved! Available funds randomly reduced by 10 cents
My available funds was $24 and I just noticed it was reduced by 10 cents to $23.90. What happened? How do I get this corrected and also rectify this issue going forward?
Resolved! insert sim / emergency
New user. Activated sim. Shows sim 1 and sim 2 on screen One say Emergency and the other says insert sim. I've tried both slots. Do i need two sim cards?
Resolved! Do I keep my referral rewards if I change plans?
If I change my plan type, do I keep my referral rewards?
Resolved! Not receiving phone calls
I have ported my number, and am able to receive and send texts, and make phone calls. But people have been getting an immediate " cannot place call as dialed" sort of message when trying to call me.
Resolved! Porting from a monthly postpaid Koodo plan.
Hi , I want to switch to Public mobile without changing my present number.Currently I am with Koodo on a monthly plan. But not prepaid plan. I pay every month after using. Can I directly transfer my number while I am activating Public mobile SIM car...
Resolved! Invalid Sim
hi, internet died when i was trying to activate sim. it says invalid sim when i tried to restart. i've waited 2 hours since the first attempt, it still says invalid. how do i reset? thanks
Meaning of symbols on Users Online page
I am trying to figure out what is the meaning for these two symbols showing on the right side of the "Users Online" page and the meaning of the number beside these 2 symbol. My guess: Person sleeping on a bed symbol: User was not doing anything for...
Resolved! Change credit card
HelloI want change my auto pay visa , how I can do it?
Resolved! My plan was cut off and not I am locked out and I am on automatic pay from my creditcard???
Today it says my payment was not accepted. There are 4 people in my home all with individual plans and its automatic pay from the same creditcard. Today it glitched on my account. I tried several times to get into my account and I am now locked out ...
Resolved! Data usage
I was on a hike this morning using all trails application, and I was just curious how fast the data I used would be recorded, I went to check about an hour later and it didn’t show in my daily usage yet although it did show in my overall usage. Is th...
network issues
Does anyone have issues with having network service and then no service? Is it a SIM card or phone issue?I'm constantly having service and then no service. Any help would be great.
Resolved! Porting Request Koodo
When I was activating my SIM there was a message saying that for Koodo port in you need to first choose another number and have moderators port the number in later. I tried the chatbot and it asked me to first create a ticket but I wasn't able to do ...
Data being used up by auto updates
all data being used up by an auto update on daily (or twice daily) update. Everything I can think of us turned off for cell data usage. Any ideas what’s causing this? Shows up in bill as “web” usage.
Resolved! iPhone 6s and SE 2020 both flipping to wrong time
My husband's phone (6s) and mine (SE 2020) have both been randomly switching to the wrong time. When I notice it I just put it to airplane mode for a moment and then when it reconnects to the network it's the correct time. I'm a bit concerned that ...
Resolved! PUK
With no number to phone for support, how do I get my PUK code for an accidentally locked SIM?
Resolved! How can I transfer a Bell Land line number to my sim
HiI wish to transfer a Bell Land line number to a new SIM card BUT I can not receive an SMS on the phones using the land line number.How can I get around this
Changing plan
Hello, i am an old customer but i still see my bill is expensive related to my friends bill with other companies. I see there is plan 28$ with 2.5 gb but i dont see an option to choose it as an old customer. Are you giving new customers better chance...
Resolved! my plan is stuck in "suspended"
I have tried to pay or change my plans but to no avail. in fact it just shown an error when i try to change my plans. no joke the whole page terns into an error that says contact site moderator. but you CAT BECASE PUBLIC MOBLE DOES THIS DUMB **bleep*...
Resolved! Can't create account
Hello, Please help, I'm without service due to some issue with my credit card company, when I tried to log in to self service it is associated to my wife's account so I changed the email to her and then tried to create a new account with my email but...
Resolved! Re: No mobile network from Dec 5
I am confused about what to do or where to go here. My account has been suspended as of Dec 1. It says I have not made payment. I am on Autopay and it has been working fine until now. My wifes phone and account say the same thing. I re-entered t...
Resolved! Active accounts
How many active accounts can I have?
Resolved! Swicthing to Koodo - Can I port my number?
THANKS TO THOSE WITH HELPFUL REPLIES. Logging out now. Won't be back. Don't wish to waste anyone's time. No more replies needed.I have been a customer for over 2 years. Been on auto pay the whole time. Yesterday the autopay did not work, I received...
Resolved! SIM card not received yet
I have ordered SIM online on November 25, 2020 and yet not received that. How to track that ??I have only received one email confirmation after ordering SIM online with order number
Resolved! No mobile network from Dec 5
Hello there, I do not have mobile network from Dec 5 and need an urgent solution. I have restarted my mobile and then also took out the SIM and restarted the phone as well. Could you please help me. My location is Halifax, Nova Scotia. Regards,Sanket
