Community

Resolved! Credit Card could not be verified error

Hi there, I've had auto pay set  up on my account for a while and it has worked perfectly. Today, it said my account auto pay was applied but it now says my account is suspended. When I click the reactivate button it says "Your credit card could not ...

Resolved! Want to cancel plan, can’t log in to my account

I want to cancel my plan, but can’t log in and can’t reset password. What should I do? Thanks.

Resolved! live chat

Good morning  has anyone else noticed this live chat for activation or am I late hearing about it? https://www.publicmobile.ca/en/bc/get-started

Resolved! Haven't Received 1GB Data Addon

I ran out of data so I purchased a 1gb data top up yesterday and it hasn't been activated on my account yet. My bank statements shows the money has been withdrawal by PB but my data is still off and it doesnt show the addon on my account page.  Do I ...

Resolved! Change phone number

It should be straight forward changing your phone number when I try to change my phone number it gives me a message saying failed to change phone number. Anyone else have this issue 

Resolved! Update autopay

Resolved! Autopay?

How reliable is autopay. It seems like people pay manually before autopay. Why? i dont see why it would fail. Isn't it just like paying a monthly Netflix or amazon service?

Resolved! Suspend service for a few weeks.

oh Hai! First off. thank you so much for the bravo's. I feel like a Superstar!So my phone needs to be replaced. Is there a timeframe for self-suspension so I don't lose my number? Or should I just keep the plan active when w/o a phone for two weeks?W...

Resolved! Monthly amount $40 plan

Hello Friends,My phone plan is $40 for NS province. I have rewards like $1 for referring a friend and $2 for automatic pay..so my monthly pay is $37(actual). When I check my master card statement, i found public mobile detecting $42.55 every month. t...

Resolved! Referral code

Got a SIM for my wife at London Drugs, but did not have my referral code with me. Is there a way to apply my referral code after the account was set up?

Resolved! SIM Card I got in the mail is not working - Please help!

I was filling out the application and got to the section where I had to fill out the serial number on my phone. I accidentally pressed the continue button on that page and then tried to go back because had not completed it. It told I would need to re...

Resolved! Receiving Random Calls

Hey, Starting a few days ago I have been receiving high volumes of random calls saying that I called them previously. Does anyone know why that is? Could my number possibly been hacked in some way? Hope to hear back soon, thanks.

Resolved! No Text Warning of High data Used

I been wondering this for some time now. For a long time when I was getting near the end of my data it would text me that I was 75% and 95% used. Recently I haven’t gotten those texts (just for data usage I get other texts from public mobile) and I’m...

Resolved! Re: Activation Problem - Freedom Mobile

It won’t let me activate my freedom mobile SIM card I’m in Canada windsor 

Resolved! Un-able to make voice calls "Plan does not include voice option"

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Resolved! new $35.00 plan from text message

Anyone else receive a text message from Public stating "if you need more data, here's an offer just fo ryou: 3GB incl. AutoPay bonus + unlim. talk & text for $35+tax/mo  I don't see any way to upgrade to this from the plan packages, I replied like th...