Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New User on Public Mobile

I need help! I have a sim card inserted on my phone and the provider says its telus but the sim card inserted is from public mobile. I was using freedom mobile before and decided to switch to public mobile. I just got a text message saying "We're exp...

Top up issue

today I purchased a top up for my public mobile plan, entered it in and now it is telling me that it is active, but it will not let me call or text, and when I try to make calls it tells me I dont have a long distance add on. Please advise what is c...

Resolved! 4G Plans

Is Public Mobile planning to offer more 4G plans? I am pretty disappointed by the loss of the 'build your own plan' option. I was planning to switch to the 90-day plan in the short term. This is a minor change that would've saved a few dollars a mon...

RE: public mobile services

hitoday i refil my phone $ 25.00 , after that i am dialing but my call is not going throuh, and messeage is saying you are not uble to registerd with long distance call but i am calling at the same number before i dialed all the time since 8 years ,i...

Resolved! Is 4G data add only available if one doesn't have data plan?

Have cut and pasted the following from my account page ----- "If you have a Talk and/or Text Plan only with no data, the Data Add-Ons available to you will be defaulted to 4G LTE speed."Since my $15 plan includes 250 mb of data at 3G speeds it seems ...

Resolved! Unlimited International Texts for $15/mth plan

The $15/mth plan indicates that I should have unlimited international texting. But when I'm in the US I tried to send a text and I received a message saying that my plan does not include US Roaming text messaging. Does this mean that I cannot text ...

Resolved! Update auto pay

How to update Auto pay by VISA?

Resolved! Unable to Change Plan

Love the new website theme & marketing colors. Can't see or change plans, in MyAccount. Any ETA?

Resolved! self service

cant access my account email not recognized trying to change banking info bill preston xxxxxxxxxx Edit: Personal information removed by will13am. Please do not post personal information in the public fourm.

Loads of problems, Sim card number not working, credit card number wont add, cant finish registratio

Hello. I bought a sim card a few months back, likely 6 months back actually. I have no idea if they expire. All I know is when I set up registration it acknowledged that my sim number was correct. On to the rest of the registration, filled out my...

Resolved! Re: Free Sim with instore activation at London Drugs

Yes this awesome especially with the new deal expiring today. I just convinced four people to switch. I bought my SIM on August 8th one day before London drugs offered it for free. I'm going to ask for a credit. Has anyone else been in this situation...

Resolved! Porting worked out but odd issue...

I was able to port my number rather quickly (kudos to Public!!!) but one issue I have is that I forgot to disable call forwarding to my VoIP provider when I was on my old service and that is still active? I can call out from PM but incoming calls sti...

Resolved! new activation

Went to Hillcrest mall Richmond Hill this past Tuesday to sign up for new account. The guy wanted $15 for sim and $25 to port number and activate new account. Is this correct or was he trying to over charge me

Resolved! How soon after joining can you refer someone?

I'm looking to join PM and have a friend I would like to refer after. Are you provided with a referral code to provide to others right away or do you have to wait? If so how long?

Service not working, MOD slow response time

I ported my phone from Koodo a good few days ago. On Monday, the line was dropped from Koodo, but it still hasn't been assigned to Public Mobile. I get the usual "6UM1/6UT3" message, and have pm'ed the mods. They are taking almost 48hours between eac...

Data Usage Problem

It renewed on July 11th and I got my first notification about 5-6 days after (75% usage) then a week and a bit later another (95% usage). when I checked it was almost 1GB and I know I have 3GB in my plan then that's when I realized it must have been ...

sim card puk no.

Moderator_Team Sent: ‎08-21-2019 07:54 AM IgnoreMy public mobile PUK numberHi, I need my Public Mobile sim PUK #. I use a dual sim, and Chatr worked fine with me adding a SIM lock. Their previous number was 1234, or 12345. So I tried to add my SIM ca...

Resolved! Plan Expired, Service suspended

I've recently purchased a public mobile top up for $25 wich is the price of my current plan but the service is still not active. ive tried to talk to a rep but only get the machine

No loyalty reward ... member since 2017

Hi all - I'm wondering why I am not seeing a loyalty reward listed for my account. I've been a PM member since September of 2017. I'm currently on the 30-day, 4.5 GB 3G plan and have not had a disruption in my service since 2017. My RewardsLoyalty ...

Resolved! Adding a second line to a single account?

After activating my wife's phone successfully, how do I add my daughters phone to the same account without having to create a new account? Like one account, multiple cells on it? Thanks!

Sim card

I just buy for a SIM card and they take the money out of my account and they tell me my post code doesn’t match with my address I am just wondering I am still getting my card or no pleas answer

Porting Issue

I activated the sim at Walmat 2 days ago, but porting from Speakout seems having issue that I cannot receive calls. Send PM to the Moderator_Team yesterday morning and this morning without any reply. Please help.

Credit Card not accepted

My credit card expires in 2025. This option is not available in the drop-down list when adding a credit card. Can you fix this please!

Resolved! $15 Plan Unlimited incoming Calls

I signed up for the $15/mth plan in March 2019 but I don't recall that the plan offered unlimited incoming calls at the time. Is this a change that was recently implemented? If so, would this change apply for my plan as well?

No self service, credit card expired, no service, can't top up!

Help! Our credit card expired and we don't have a self-serve account because we weren't ever able to make one. When we go to create a self-serve account the error is:The phone number entered is invalid or you may have created your profile already. If...

no service, charged for line I tried to delete, no one to talk to

I had 3 lines that were signed up to auto pay. One line did not work, it was my daughters. she got frrustrated and went with another provider. I deleted her line from my autopay. It took it from my line. So I got charged for a month with poor or no s...

Price changes to Add Ons

Hi, I'm a new user to Public Mobile. Just curious to know from past users experiences, does Public Mobile give us any warning when they are eliminating or changing the prices of Add Ons? I am interested in getting the $5 500 minute Canada Wide Call...

Change monthly plan renewal date?

I want to change the date that my sons plan will renew to make it the same day as mine. They're only a few days apart so I was thinking I would just turn off his auto renewal, wait the couple of days till mine renews, and then re-enable auto-renewal ...

Resolved! Set up session timed out now saying Invalid SIM

My Session Timed out when I went to set up my Payment information. It is now saying invalid SIM Any assitance would be appreciated.

porting number from koodo prepaid

Hi,I want to port my koodo prepaid number over to my pm sim. Messaged the mod team 4 times over the last 4 days but no response. Am I supposed to contact someone else?