Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When logged into my account, I click on the Plan & AddOns tab, which takes me to an error page. Hopefully this is being worked on, if not I just wanted to bring attention to the issue.
I need my previous provider to send me another confirmation request. I heard from Public that would happen on Friday. It did not receive another request. I need public to send my previous provider a notice to me to be able to reply yes to the request...
I have unlimitrd talk and text in my plan. I have had it for a month. Today I get a merssage saying that I don't have talk in my plan. I need my phone.XXX-XXX-XXXX
require email address for company that charged $10. for invalid Sim card
Cannot activate account Advised new Sim Card invalid
My account is paid. I have no phone, text, email. Says emergency calls only. I sent a ticket to Moderator Team and response was they will respond within 48 hours! Not acceptable! I NEED MY PHONE TO WORK! NOW! HELP!!!!!!!
Hello! I completed the new activation process and when I arrived at the very end it said to wait while things were processing. It errored out and said to relogin. I tried and the system did not recognize my username and password. A few minutes later ...
Need help to access online account so that i can speak to someone as i can not send text messages
When I activated my sim card online, I chose the option (transfer an exsiting number) I filled everthing as required. When I submitted the page, the page just spinned for long time and then I got error message. The bad thing I was charged but my si...
Good morning. Unsure if I can contact you directly or not. Please forgive me if it is not allowed but I cannot seem to make a payment because it's giving me a msg that I don't owe anything or something similar. I had wanted to change the card with wh...
After 10 hours of number transfer, only I can receive SMS on my transferred number and no calls!My calls are still going to Rogers!Would you please help me with my issue?
I changed the access point, I do have data available, but I can't send a picture text.
I entered my email address here: https://publicmobile.ca/en/ab/SWEETDEALS for the Diwali promotion, and have received my SIM and activated it. How do I get the extra data and long distance bonuses? I tried entering the "DIWALIGIFT" promo code that I...
Ordered sim online on 28th October - still hasn’t arrived and I do not know how to track it
Hello - I am reaching out on this forum as a method of gaining support as there is no email or phone support to my knowledge. I recently (October 26) switched plans but kept my phone and existing phone number. I had already purchased a SIM card and ...
I cant remember my password and the email that I originally used with my public mobile account was locked because it was set up with an old phone number as the back up
All of my voicemails from this week only came through for me yesterday. Anyone else having this issue?
hi thete Iam trying pay for my sons bill cause I changed my credit card number. So I need to put a new one on file
About Add-Ons: 500 Canada Wide Long Distance Minutes,Is this apply to local call also ? or is its only use for Canada long distance calling only ?Thanks information.
Hey guys, I joined Public Mobile on Oct.19, I got an email about a free month of service about a week after and I signed up, I entered my email and its saying I'm eligible. It says I have to activate by November 13, does that mean I have to get a new...
