Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?
A number of people are claiming that they can only call me from their cell phones and not their Rogers or Bell land line. Is this a common problem? Is there a solution? It’s pretty bad paying $40 a month and I can’t recieve half my calls
Hello...I received a $3 reward credit instead of the $25. We both activated online. How can I get the credit for both of us?
I'm on autopay, my plan was supposed to auto renew like it always does. But, instead today it shows my plan expired and I'm unable to use my service. My credit card is perfectly fine.
Somewhere along the line I stopped getting my $1 refferal credit for our second phone. We set them up at the same time few years ago and I do remember geting it. Not sure when it stopped or why. Anyone able to see what's going on with that? Cheers
I signed up last night anticipating to see you the $25 bonus for using a referral and new customer? How do I go about receiving this
I lost the paper which had with my account number on it.How can i reach public mobile rep to recover my account number?Can anyone help and how it works?Any help will be greatly appreciated.Thanks
I tried to log into my self serve account, but it just would not let me log in!I've tried to change my password multiple times, and have successfully done so on each occation, but when I input the new password, it still give me the same log in attemp...
I started a new account last week and my credit card was billed twice for the initial payment amount on the day of setup. The additional payment amount is not showing in my account history. How do I arrange refund of the incorrect charge? Thanks,D
UDPATED: I changed all mentions of deactivation to plan expired. ----UPDATED AGAIN: I solved this by making my payment using a DIFFERENT credit card from the prompt on the Plan page. I'm not sure why it was rejecting my main credit card, possibly bec...
Before, I type in community.publicmobile.ca to access the forum, which (and currently) redirects to the main page. However, today my Chrome https'd the domain andChrome warned that the SSL certificate is invalid (Domain mismatch, the certificate is i...
Hi, I need to check where my rewards points are being used for. I should have got more than what I see in my balance. How do I go about this request?
i did a late payment 6 days ago but my phone still is suspended. how long does it take?
Hi when making a call i get a message 8um1 my call cant be completed any one know what this could be
Perhaps I’m the only one that is in the dark regarding USA roaming. If I were to add on a PM roaming option would I then-while in the USA be able to use my phone for voice and texting just like in Canada?
can't get past eligibilty screen. PM number is active. Telus number is active. Tried using different browsers and computers, with same results. this is what I see every time: We were unable to transfer the phone number you entered. Try one of the fol...
So I was like into my account last night checking plan options and making sure my info was up to date after a mont recently. Look sorry short is that people calling me are getting a "number not in service" message, but I can still make calls. Looks l...
I can’t get past the “check eligibility” page when trying to port a Koodo POSTpaid number, help!
I am unable to make a profile on more than one phone because when I try it is telling me That I am already profiled. How do I get access to both phone accounts?
Hi. Beside the abvious, I was wondering what the differences are between the following two plans.? the second plan, with the same $fee, seem much more comperihensive. Am I missing anything?Thanks. $25 30-days UNLIMITED Talk Province-wide²UNLIMITED...
I was wondering if anyone using Public Mobile in Fort Erie, Ontario roams automatically over to the U.S. ??
If International texting is part of your plan, then how do you go about doing so to, for example Germany??
Got a sim card how do i get a phone number
just activate the pm sim card can call but dont receive the call cant go on internet now
Hi, i can't remember and recover my email address. can someone help me with this issue? i'd greatly appreciate it. thanks alot
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?
I am locked out of my account, I forgot my password and cannot reset it without getting the notice "You are locked out of your account contact Public Mobile" I can't pay my bill and I have important calls to make to America.
I set up a sim card and put in my visa number but on the last page my screen timed out and it said validation error. I tried a few more times and on another computer with no avail. I did get an email confirming I was set up and I was charged $44 on...
I have 2 phones that I want to sign up with you. I just received my sim card today for the iphone and going to sign up for it now. Also I had a pay as you go plan with Rogers, now I have not added any money and the time is gone. I want to know if...
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