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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64500 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69592 Views
  • 180 replies
  • 32 Bravos

Resolved! unable to process payment

i am wondering if anyone has a solution to my issue, it keeps saying unable to process payment but its the same card i used last time with no issue i have called the bank and my card is fine there is more than enough in my account but it still wont p...

LeslieSayers by • Great Neighbour / Super Voisin
  • 2469 Views
  • 7 replies
  • 0 Bravos

Resolved! What is the best way to set up multiple lines under one roof/account

I currently have multiple lines on Rogers.  My intention is to move the lines to Public.Currently I moved one of the lines over and have used my personal email address on the account.   I now understand I have to set up multiple accounts in Public fo...

ken8 by • Great Neighbour / Super Voisin
  • 2202 Views
  • 5 replies
  • 1 Bravos

Resolved! Joining public - New User

Hi my name is Adam. I've decided I'm leaving my current carrier from Freedom to join Public. I have an Iphone 7 32gb, I would like the 40$ plan/month (38$ with autopay) and finally the hardest part about this I would like to keep my current number wh...

agalejs by • Great Neighbour / Super Voisin
  • 1624 Views
  • 6 replies
  • 0 Bravos

Resolved! $25 monthly with 2 GB

Dear PM,I has been paying for $25 monthly with 2GB data.Somehow over the last 3 to 5 months I only see I have 1GB data instead of 2GB when I signed up for the $25 monthly with 2GB last year.Could you please check. I don't think the plan should change...

gcommit by • Great Neighbour / Super Voisin
  • 2168 Views
  • 10 replies
  • 0 Bravos

Autopayment

My credit card was expired and so I am out of autopayment reward. Now, can I again apply for autopayment with new card. Am I eligible for  that? 

Nehi by • Great Neighbour / Super Voisin
  • 915 Views
  • 4 replies
  • 0 Bravos

Resolved! Last Payment

Hi guys, So I just switched service providers, and I already am not able to sign in to my PM account to pay my last payment. I've done autopay this whole time, however I unlinked my autopay last week. My last payment is due on July 31...any idea how ...

cyhoiii by • Good Citizen / Bon Citoyen
  • 1382 Views
  • 5 replies
  • 0 Bravos

Resolved! Family Plans

Wondering if you have any plans for two phones? Myself and my daughter each have a phone looking to bundle as one bill.

Sofiasmomma by • Great Neighbour / Super Voisin
  • 1890 Views
  • 7 replies
  • 1 Bravos

HST Fraud

 Thought I would share with everyone that PM is committing HST fraud when providing refunds.  If for some reason they offer you a refund for any reason, their policy is that they don't return the HST.  After talking with CRA, I've been informed that ...

MajorPainage by • Great Citizen / Super Citoyen
  • 5009 Views
  • 25 replies
  • 0 Bravos

Resolved! Add on not working

I just purchased an Add-On (1gig Data...15$ + tax)...and nothing happened. My Visa has been charged. I’m not seeing the data on my account or phone.

Bla by • Great Neighbour / Super Voisin
  • 811 Views
  • 1 replies
  • 0 Bravos

Resolved! voicemail envelope information

 hello hello when I access my voicemail at always gives me the phone number or the person's name that's leaving me the voicemail.  is there a is there a setting to eliminate this so it just goes straight to the voicemail message?

carter29 by • Great Neighbour / Super Voisin
  • 1879 Views
  • 6 replies
  • 0 Bravos

Resolved! Is my Public Mobile Account locked to my phone

 Hi Everyone,  My phone got wet after Kayaking yesterday, and needs replacing.  I was hoping to find out if my Public Mobile account was locked to my phone. If so, bummer. If not, am I able to take out the SIM card and place it into another unlocked ...

jamie_law by • Good Citizen / Bon Citoyen
  • 1680 Views
  • 4 replies
  • 1 Bravos

self serve

how can i reset or make a new self serve account with new information with my same old public mobile phone number? please.

pet by • Great Neighbour / Super Voisin
  • 995 Views
  • 3 replies
  • 0 Bravos

Voucher added, account balance but plan won't start

Hi I have got a new SIM with a new number and wanted to start a plan with a payment voucher as i dont have a Canadian credit card yet (recently moved from the UK).  Payed for the $40 Plan, have $40 showing in my balance online but it says my plan has...

Matt91 by • Great Neighbour / Super Voisin
  • 1189 Views
  • 7 replies
  • 0 Bravos

Paid amount due minus auto pay for first time, it worked!

Just had to share lol. Been a member here since March, had always paid full amount owing, then after auto pay and a couple times community rewards too, I had a few dollars floating in my account still. The other day I took what I thought was a risk a...

Pawprints1986 by • Deputy Mayor / Adjoint au Maire
  • 966 Views
  • 5 replies
  • 7 Bravos

Resolved! 1GB Gift Promo when changing plan rate

Hi, does the 1GB promo given to existing users at some point last year stay if I change my current rate to one higher or lower? When I go to change my plan, it outlines the CURRENT PLAN and STARTING x DATE, YOUR NEW PLAN WILL BE plans, but the promot...

Dididoo by • Great Neighbour / Super Voisin
  • 4157 Views
  • 24 replies
  • 1 Bravos

PM Account Hacked and Service moved to new SIM

HI All, I desperately need some help. Earlier today, I noticed my phone was no longer recieving texts. I also tried making a call and was unable. I logged into my account and noticed my plan had also been changed, which I did not do. Im looking at th...

new phone, no service

Hello! I bought a refurbished iPhone 8. I have verified it is unlocked with the help of apple. I have verified it isn't reported lost or stolen on devicechek.ca. I have spent 2 days updating , installing, erasing , and reinstalling. I've done everyth...

dan616 by • Good Citizen / Bon Citoyen
  • 2476 Views
  • 15 replies
  • 0 Bravos

Resolved! Network issues

Hi guysim having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON  im on iPhone X, with $50/10G plan over 3the Public Mobile LTE was showing at the left top corner  my apn is sp.mb.com

igalsc by • Good Citizen / Bon Citoyen
  • 4362 Views
  • 25 replies
  • 0 Bravos

Resolved! Changing Credit Card

I changed my credit card successfully.  According to President's Choice, it was processed with them.   Public Mobile tells me that it was rejected? and to contact my Credit Card provider, which I have done.    Credit Card company has verified that it...

abreadon by • Great Neighbour / Super Voisin
  • 1430 Views
  • 5 replies
  • 0 Bravos

Resolved! data

My wife received a notice from Public Mobile that the usage of her data was close to the limit. When we go in her account "view my usage" she still has half her data still available? what do we do?

Sea_Mare by • Good Citizen / Bon Citoyen
  • 1926 Views
  • 7 replies
  • 0 Bravos

Usage History won't sort

I manage my family's 3 accounts and my wife has used 80% of her data, which is unusual.(It would be a nice touch if PM allowed the amalgamation of accounts under one set  of user credentials, but that's not the main reason for posting.)I thought I'd ...

gancanny by • Good Citizen / Bon Citoyen
  • 2135 Views
  • 12 replies
  • 2 Bravos

Lenny - the Telemarketers worst nightmare!

Do you get a lot of spam/scam/telemarketer calls? If so, I've setup a brand new easy-to-remember Canadian access number for Lenny that I'm letting fellow Public Mobile community members know about to try first! Calls are recorded, and may be shared o...

Nezgar by • Mayor / Maire
  • 14453 Views
  • 32 replies
  • 27 Bravos
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