[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Does anyone know if there is a VM to text conversion feature with Public Mobile?
Any feedback greatly appreciated. JP.
SIM card
I order a SIM card and never received
Resolved! Flash Sale. Get one month of free service.
I just see the new ad for "Flash Sale. Get one month of free service." I am on a $15 plan now and just joined PM 11 days ago. First, I want to test the network single, and I am ok with PM single for my area. I can not get the deal for $5 for 6 months...
Resolved! i think i have been charged 3 separate charges on my CC for activating my account / getting a plan !
i think i have been charged 3 separate charges on my CC for activating my account ! . the same charges appears 3 times in my online BMO account for my CC transactions : please advise ! i did the math on what my CC balance should be, and it appears th...
Resolved! confused
how do i earn rewards im confused. like do you get a reward for asking a question
Resolved! not getting any answers here!!!!
I keep writing the same question over and over again whether it’s with the robot or in the “community” and nothing happens or helps!I'm loosing my mind!I NEED TO SWITCH MY CREDIT CARD FOR AUTO PAY BUT I CANNOT SIGN INTO MY ONLINE ACCOUNT
Resolved! family plans
any deal or something for family if we use 2 or 3 number ...?
Random Emergency number dialing
So even since I start using public mobile many times my phone automatically calls the emergency number and then I have to explain to them that it was my phone problem, I did not call and I do not have emergency and have to give my information, I sear...
Resolved! Does holiday giveaway cover local calls?
Hi everyone,I added the $0 Free holiday giveaway 500 min INTL long distance incl Can and US. I thought I could use this for local calling in Toronto as well but I got a public mobile text saying I had a few minutes left. Essentially I'm asking if the...
Resolved! Cannot find my new cheap phone on the compatibility tool?
I am getting a new phone, cheap but all I need. It is a PACKARD BELL AIRPHONE 5000. I ordered it but just realized I should check if it is compatible and it is not listed on the list. What do I do?
Resolved! Referral Code Entered, Billed Full Amount
Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount. What can I do to get the credit I was promised and how do I contact a moderator?
Switched providers, trying to get refund
I just switched providers today and it happened to be the beginning on my billing cycle with Public Mobile. How do I get a refund with Public mobile?
Resolved! How to block my number from displaying on receiver's phone?
I tried using *67 but PM says I have no call minutes on my plan even though I am unlimited. I only need this for some calls so I don't want to setup a permanent block. Phone is an Iphone Xs.
Resolved! I'd Like to Change My Number Before 30 days
I chose the wrong region when picking my phone number and would like to change it to the right one to get the right area code before I text people my new phone number. How do I go about doing this? Thanks in advance.
Resolved! Minutes almost Used Up
I only have 2 minutes left on my plan for this month. I have lots of Canada LD minutes left. Will those be used after I've used up my 2 minutes? I didn't see any Add Ons that I can purchase other than LD Add Ons. Any way I can add some minutes?
Resolved! Reward and Monthly Cost
Hi PM users, Does anyone know if we can accumulate dollars on our account when our total rewards (referrals, autopay, and loyalty) exceed the monthly cost of the plan? For example, the total rewards is $20 per month and the plan is $15 per month. ...
Resolved! Two phone registration
Can I add additional phone line in my new account?I successfully transferred one phone from another provider. I need to activate another phone, but I it does not let me use the same email address.
activating phone
When I tried to install and activate the Public Mobile sim card I got a message that my iphone 5 was not compatible with the sim card.
Resolved! Duplicates under Usage History?
Hi everyone, I was recently victim to a sim card swap incident, so I have been closely monitoring my usage history on Public Mobile to see if I notice anything unusual. I noticed that a marketing text I received at 12:22pm came in multiple times in ...
Resolved! client care department?
I recently had an issue with SIM hijacking and my access to the self serve portal was disabled. I was told to contact client care department to update my info, but I have no idea how to reach them? Do I open a ticket?
Resolved! Voicemail custom greeting not applying
I changed my old personal greeting to a new one. But when I get calls, people still hear the old greeting. I've activated the new greeting.
Resolved! Login issues
I created an account about a week ago to order my sim card. My sim card came in and I want to activate it but I can't login. I've tried every password I can think of. I tried doing the password reset but then when it asks for my email it says "unable...
Resolved! Port out from Public Mobile to Bell
Good Day, My company has given me a corporate cell phone with a Bell #, since I don't need my Public Mobile phone or number anymore, I would like to know what I need to do to port my Public Mobile # to Bell. Thanks
iPhone
duplicate threads
Resolved! Plan didnt renew, but have enough funds - made a payment attempt
"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."Because I updated my visa debit card with a new bank. This is really i...
Resolved! phone
I want to update to a better cphone
