Community

Resolved! account created at mall kiosk, and I can't login to it!

So hi, new here.  I just got a SIM card at a mall kiosk, and they setup my basic ($15) plan for the first month.  Great.  I got home and see the welcome message in my email.  Also great.  Unfortunately, there's no password to login...and when I try t...

Resolved! How to Change my Email address in the Community?

Hi everyone,       I am new here , kinda. I had a Public Mobile account last March which got deactivated because I stopped using it. Recently, last October, I bought a new SIM card again and continued using PM. I would like to know if I can change my...

Resolved! Getting hold of a Moderator

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Resolved! Services deactivated no payment is due

Hello, My services are deactivated and I don't have due to pay.Please resume my services

Resolved! SIM card has not arrived : should i cancel and refund ?

hello !ordered : october 23rdThanks for your order on 10/23/2020. i have a FLEXDELIVERY canada post account which means they keep all my mail there and notify me to retrieve any and all mail in-personno notification whatsoever for my SIM card arrivin...

Resolved! International call add-on not working

My account has 400 min international call add-on.  However, when I tried to call HK, it did not work. The response was that the talk is not included in the plan. Why is that?  My account summary clearly shows that I have 400 min. How can I use the mi...

Resolved! pay as you go card

Hello I brough a pay as you go card from 7-11..How do I activate onto my cell phone ?

Resolved! Throttled LTE speed on an LTE plan

Hi there, I’ve been with public for some years now and never had any issues with the speed for the most part but recently I’ve noticed my LTE speed is definitely not reaching the levels it was at before. This is concerning considering I have one of t...

Resolved! port out

I would like to switch to another carrier. I was told I will receive an SMS text massage and confirm my intention. However, I can not receive the message. What can I do?

Resolved! Transfered to Public Mobile, same number

I recently  transferred, from bell mobility to public Mobile, & I can text, and call etc, but I cannot receive any phone calls, it goes to voicemail. Looking into it, I have got a text from bell for me to say yes or no for the transfer within 90 minu...

Resolved! Public Mobile Phones

Howdy, I'm thinking of buying one of the phones sold by Public Mobile on their website. Are these phones unlocked/unlockable? 

Resolved! How Do I get their customer service to change my # again

I just changed my number but I don’t like it, and I saw an available one that i like better, but it wouldn’t let me change it again. I read that I have to wait 30 days to change it again. But I don’t want to. I also want that exact number I saw that ...

Resolved! Change email

Resolved! Change of number

My phone was disconnected when  I left out of country and didnt use my phone for a few months. I bought a new SIM and activated it. However i would like to get back my old number. I sure would like to know how. I have used that number on a number of ...

Resolved! Port Out

Cant port number out 

Resolved! Log-in Help / Forgot Security Questions

Hello Please help me to log in my self serve account online   SD08: Moved from Community Beginner's Guide to Self Serve; title changed to reflect subject.

Resolved! Moderator working hours

No it's 9:14PM Toronto time. I need port a number from Fido to Public Mobile.  PM changed process and I just clicked the verification link to get authenticated.  Will moderator keep working on it tonight? Or I need wait tomorrow (9am Toronto time) wh...

Resolved! Wrong email on account and need to change it

How do I change the email on my account it was set up with the wrong one and I have no idea who is receiving my messages

Resolved! payment via cheking account

Hello,I've opened a bank account in RBC and I can get an iPad if I complete two criteria. Two pre-authorized monthly payments (PAPs)Two bill payments to a service providerBut it should be from my checking account. That's why I want to pay for my next...