Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've noticed that at least one of PM's major competitors offers a very similar plan to the one I have now, with one key difference: the competitor's plan SLOWS data down (quite a lot, I believe down to 64 kbps, but good enough for instant messaging e...
I activated my SIM today, but when I put the SIM in the phone, I have no service.
I have the following:- 1.5GB at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkMy plan automatically restarts on May 26. I'm on auto payOn May 31st I leave for BC and then the Maritimes. I would need Canada wide talk instea...
Hello, My computer crashed while I was activating my SIM card. When I tried again, the SIM number would not work. How can I complete the activation?
Hi, so frustrated right now. my account shows an autopay went through today, but no service. So I changed the plan (for a bit cheaper), and the system created TWO additional charges (2 x $40!!). So today I've paid 54.58, plus $44, plus $44, and my wi...
Hi,Transferred to Public Mobile from Virgin Mobile today. Everything went exceptionally well using Self-Serve. My chosen plan reflects 1.5 Gig of available data. My understanding is that there is a promotion of 3 Gigs of "bonus" data currently availa...
I live in Toronto.Calls are getting disconnecting every 7 minutes or so. This happens in the downtown streets.Anyone having the same problem? Thanks.
Hi there.I have a charge on my credit card underMOBIL ,is this from public mobile?
Hi,I joined 2 months ago and I am happy at $25.00/ month However, since joining the almost identical plan has gone up in price twice. $5.00 last month and $5.00 again this month. I am feeling bad for the newcomers. They need to pay $10.00 more/ month...
I tried to change my plan to the 30 doller one with 500 mb and unlimited Canada wide talk and international texting and message with the voice mail it says it did it on the 23 of April but I don't know if it really did is there a way customer suppor...
I'm on auto pay, however last month it didn't go through. Needless to say that was very frustrating and inconvenient. I'm trying to understand why this would have happened to both my phones (disconnected) until I manually entered my payment. Been ...
My plan comes with 250 mb of data and I want to know what happens when I reach my limit. I was able to keep track but when I receive a picture text it's showing I've used some data even though you say it's unlimited it appears to be tracking that fr...
I recently changed my plan at the begining of April (500 MB to 1GB data, same $30/month price) , and it seems I was charged twice 30 dolllars with one of the charges labelled "system issue". Also it seems my rewards are no longer being applied. How c...
Being on public mobile, what are the chances of getting good migration plans to koodo or Telus? (When I used to use chatr I had received a lot of good deals for migrating to Fido.
My account overcharged twice. How do I get the credit back
I'm a very light sleeper, and the buzz or beep of recieving a message wakes me up. I do not need notifications that my paymeny is almost due, payment applied, or that payment had a discount applied. Is it possible to opt out of or disable any or all ...
I am new PM customer and currently I am on an auto paying $15 for 30 days plan. On my account it says that payment due date as May 12, 2019 (Payment Due Date (One-Time Payment): May 12, 2019) but on the bottom portion it states that auto pay as April...
Is there anything I can do to get my account active? I can't login to my account and the site is not aware of my email address, but I'm hesitant to restart the sign up process only to be charged again while trying to activate the same sim etc...
I put the wrong add on on my phone how can I change it
Hi,I signed up PM yesterday, porting from Speakout. However it seems the porting failed as I don't receive my calls and texts from my number after the porting process, and it's been 24 hours now. Contacted PM mod via PM, no response. I called speakou...
the autopay did not go through and my account got suspended when i switched plans, after following other threads i made two payments, suspended my phone (turned it back on) and turned autopay on and off. After all of these tricks my account shows tha...
Hello, Can/would/should Public Mobile offer more variety of data addons so that it is possible to be a bit more of a user. i'm willing to pay for the extra data but it must be at a reasonable rate. i know all companies have to make their m...
My phone is a Samsung Galaxy Ace II x (GT-S7560M). I am on the $15/month plan and was previously with Virgin. I have never been able to download and view pictures that have been sent to me via text message. All I get is a text message with a 'Down...
So is there any particular widespread outage again? I emailed Mods on Thursday and no response yet, not even a "validate your account" request System is down tomorrow (5th) and renewal is soon (10th) so trying to get fixed before hand @CS_Agent
I was giving a $50 top up voucher for my Birthday. but its TELUS. Can I still use it for public mobile sense it is A Telus based provider?
I just move to the new 15 dollar plan, why not show me "unlimited income call" when I check the plan details? Thx
@sheytoon , we have had a number of past discussions on whether there was QoS being applied to network traffic, in particular whether Public Mobile gets sloppy seconds when it comes to data performance. In this recent dropped call issue, the announc...
HiMy sim card is locked and asking for puk code. I didn't get any answer from the moderator!Any idea?
Hi.I have PM $15 (unlimited text, 100 minutes talk, 250mb @ 3G). Recently PM changed the plan to add unlimited incoming talk. My question is does unlimited incoming affect my 100 minutes? In other words, if someone calls me and talks for 2 hours (120...
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