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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Over charged

I don't know what to do. I have been trying to contact a PERSON (NOT A BOT) but there doesn't appear to be anyone. I was just charged $60 for 100 talk time mins. No data or anything inc. I would love this problem solved. who do I even contact?there i...

Expired Plan

I tried to pay my bill but my card was decline eventhough i have enough funds in my account.

Old PM User profile still linked to email address. Can't activate a new plan. Oh no! Error msg

Left PM over 1.5 years ago, old profile is empty but attached to the same email address. Can't start a new plan. Keep getting "Oh no! It looks like something went wrong" msg. Bought SIM for 5GB add-on promo but couldn't add a plan. Tried to update p...

Resolved! Leaving PM and want to keep my phone number

Help please! My phone number is very important to keep but I found a better plan at freedom moblie.

Sim Card did not ship

I've ordered a sim card last week. (7 days ago) according to my confirmation email and viewing the order from there. It hasn't even shipped yet.Can I get some assistance please.

Resolved! Bigger data plans?

Hi there, Public Mobile I keep having to buy extra data on top of my 8GB plan, as I travel for work and am often where there is no WiFi to supplement. I've tried throttling back my background refreshes, etc., all to no avail.Is there any plan afoot ...

STILL WAITING FOR ACTIVATION

HI, I am trying to be patient but my issues have gone UNADDRESSED since Sunday. My phone which has been ported to Public doesn't work because activation failed at the Kiosk as well as online (even though my debit and credit card both got charged seve...

Can't remember security question to reset password

I had to make a new account to make this topic, but how can I reset my password? I don't remember how else I could've typed my answer

Not getting Data from 2 month

Hi I am not getting data on my $25 plan from last 2 month. Did everything, changed APN settings on IPhone 6.,reset settings nothing working.When I exchanged SIm with my wife (same plan)data is working for her son and not for me in her phone. Please h...

Resolved! Early

I already used up my data. Is it possible to renew ealier than my cycle? Thank you.

Having an issue with a Sim

Trying to register a New Sim for something, But Invalid Sim

ZIP code matching error when ordering SIM cards

HiI tried ordering two sim cards and I got an error that the zip code do not match. I checked it and tried ordering it again. I got the same error message. Yet it is showing the transaction completed on my visa statement.But I did not get an confirma...

Resolved! Connected Car

I have a 2018 Range Rover Evoque, which is a "Connected Car". I have a 1 GB 4G Public Mobility data card installed in it, but it fails to connect. I also have a Public Mobility plan for my phone and it works fine. The car states "reading card", and i...

Plan Suspended on Renewal Date - Enough Money in Account

I had a 90 day pay as you go account with PM that I switched a couple of months ago to a 30 day, auto-pay plan. Received conflicting texts from PM re-renewal date (the system noted a June18 and June 20 renewal date) All messages included your standa...

extra charges for out of province data usage?

My plan includes 250 GB data. Are there extra charges for using data when I am out of my province?

Resolved! I can not receive the incoming call

I have activated my sim card yesterday. I got text message from PM said that I need to contact PM to provide the correct password or pin from my previous service provider. My phone can receive the message and call out but can not receive the incoming...

data, mms not working

Samsung s6 , mms not working ,now data stopped working, wifi is ok, calls okWas working fine for 6months..didnt change anything, restarted, took out SIM card etc...Not in airplane mode, no problem with account, display for data usage shows I used 90...

Resolved! 500 Canada Wide Minutes for $5 Add on

I purchased this over a week ago and I still do not see it showing up on my account as an add on.

Resolved! autopay

I have autopay and it still suspended my account. What happens now? Under credits and payments it says i paid but on 611 it says i didn't.

Not receiving data (2 year customer with the same plan)

Hi, I have a feeling this needs to be escalated to the moderators to solve. I've been with Public Mobile for about 2 years, with the same plan unlimited international texts, unlimited Canada-wide calling, and 6 GB of data. I signed up during a promo ...

phone nos changeover

HOW CAN I TRANSFER NOS FROM KOODO prepaid TO PUBLIC MOBILE AS ON NO CHANGEOVER IT SHOWS ASK COMMUNITY FOR SUPPORT ??

Resolved! Data overlimit charges and leftovers

Hello, just wondering if I go over my data limit for the month, how much will I be charged per MB? On the other hand, if I have leftover data for the month, will it be carried over to the next month? Thanks!

I need to switch over

I'm a current Public Mobile customer. I recently lost my phone, and just bought a new phone & SIM card. I need to activate the SIM using Self Serve. However, I'm pretty sure I don't have a self serve account - my email isn't recognized when I go to r...

Resolved! Local call error

Since last week, when I do outgoing calls, it keeps telling me that my call cannot be complete because I don't have a active long distance plan. But I am calling my son which is local. Can anyone assist? I have a $10.00 per month plan. Thanks

Resolved! $15 plan and out of minutes. How do I get more ASAP?

Title says it all.

Not receiving phone calls or SMS

Hey all, For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call. I tried to look through the forum but really didn't find anything. I haven't changed my plan or added any new add-ons for the last couple of month...

Auto pay not so automatic

Every month my account gets suspended. I have auto pay. Why does it not take payment automatically?

Register account

Cant register account on public mobile site

Number transfer not working

Hello we are brand new to public mobile. I bought a Sim card and registered online with my old phone number but for some reason the number is assigned me is one digit off. This means that I have someone else's phone number and his name is Randy. Ho...

Temporary usage - for Skype conferencing

Further to my question regarding using as a hotspot. I have 3 relatives visiting this summer - they all do teaching online - 3 hours a day - they are only staying for a week. They use Skype or some similar conferencing system. Since they are all work...

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