[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Porting Request Koodo
When I was activating my SIM there was a message saying that for Koodo port in you need to first choose another number and have moderators port the number in later. I tried the chatbot and it asked me to first create a ticket but I wasn't able to do ...
Data being used up by auto updates
all data being used up by an auto update on daily (or twice daily) update. Everything I can think of us turned off for cell data usage. Any ideas what’s causing this? Shows up in bill as “web” usage.
Resolved! iPhone 6s and SE 2020 both flipping to wrong time
My husband's phone (6s) and mine (SE 2020) have both been randomly switching to the wrong time. When I notice it I just put it to airplane mode for a moment and then when it reconnects to the network it's the correct time. I'm a bit concerned that ...
Resolved! PUK
With no number to phone for support, how do I get my PUK code for an accidentally locked SIM?
Resolved! How can I transfer a Bell Land line number to my sim
HiI wish to transfer a Bell Land line number to a new SIM card BUT I can not receive an SMS on the phones using the land line number.How can I get around this
Changing plan
Hello, i am an old customer but i still see my bill is expensive related to my friends bill with other companies. I see there is plan 28$ with 2.5 gb but i dont see an option to choose it as an old customer. Are you giving new customers better chance...
Resolved! my plan is stuck in "suspended"
I have tried to pay or change my plans but to no avail. in fact it just shown an error when i try to change my plans. no joke the whole page terns into an error that says contact site moderator. but you CAT BECASE PUBLIC MOBLE DOES THIS DUMB **bleep*...
Resolved! Can't create account
Hello, Please help, I'm without service due to some issue with my credit card company, when I tried to log in to self service it is associated to my wife's account so I changed the email to her and then tried to create a new account with my email but...
Resolved! Re: No mobile network from Dec 5
I am confused about what to do or where to go here. My account has been suspended as of Dec 1. It says I have not made payment. I am on Autopay and it has been working fine until now. My wifes phone and account say the same thing. I re-entered t...
Resolved! Active accounts
How many active accounts can I have?
Resolved! Swicthing to Koodo - Can I port my number?
THANKS TO THOSE WITH HELPFUL REPLIES. Logging out now. Won't be back. Don't wish to waste anyone's time. No more replies needed.I have been a customer for over 2 years. Been on auto pay the whole time. Yesterday the autopay did not work, I received...
Resolved! SIM card not received yet
I have ordered SIM online on November 25, 2020 and yet not received that. How to track that ??I have only received one email confirmation after ordering SIM online with order number
Resolved! No mobile network from Dec 5
Hello there, I do not have mobile network from Dec 5 and need an urgent solution. I have restarted my mobile and then also took out the SIM and restarted the phone as well. Could you please help me. My location is Halifax, Nova Scotia. Regards,Sanket
Resolved! Username Change
Hi , how do I change my username email ?
Banned via data connection?
So this just happened... I'd been terrified there was a hack or something, but I switched on WiFi and it works now ?Why wouldn't data allow it? To be clear, my data works, but the community was completely restricted. Why?
Resolved! No data on my dad's phone
I and my dad have a 15 dollar plan with autopay. So we have 250 MB of data. But on my dad's phone he turns on the data button, goes to Youtube(for example) and there it says that he has no internet. I tried to fix it but it didn't work. Can you plea...
Black Friday Sale - $5 off for 6 months. When does it kick in?
Hi, i signed up for the black friday sale which states i can get $5 off for 6 months. When do I get the $5 off? I only got a $10 credit from the person who referred me. Thanks.
Resolved! Refund/buyers remorse
Hello Public Mobile Moderators, I just activated this Public Mobile account today, December 5th/2020. I received a new phone which is locked to its previous carrier and I am unable to get the phone unlocked at this point in time. I activated this a...
CCS - Sim Order Limit Change - 2 Monthly
Canadian Cell Supplies have changed max order limit for sim cards to 2 monthly. If you ordered in December you can't order till January. (They should fix their January 2020 date to 21 lol) I guess some of us cleaned them out
Resolved! Internet connection on PM 3G in Golden BC
Is anyone else experiencing loss of internet on Public Mobile’s data service in Golden, BC?
I am not ableto make or receive calls
Since last night I cannot make or receive calls on my IPhone. I have checked and everything on my settings is correct.What should I do?
Sending photos stopped working
My son has a Samsug S6 and he is no longer able to send photos via text. Can anyone help with this?
Resolved! List of INTL Long Distance countries?
Where can I find the list of countries included in the INTL Long Distance add-on?
Resolved! Locked out of account and unable change auto payment card
My payment card changed and my auto could not process. I am unable to change to the new payment card. I’m now locked out of my account and the system does not recognize my email address when trying to do a password reset. How can I resolve these issu...
Emergency alerts
Hello, I live in Alberta and don't receive emergency alerts. I followed the wireless carrier compatibility link for Public Mobile on the Alert Ready website, but didn't find any info on Public's page about device compatibility with your service. Wher...
Resolved! SMS/MMS not working
Hello community, I have an error that is driving me nuts. My texting, both SMS and MMS, stopped working around Wed night (Dec 2). I noticed my sent texts would sit there trying to be sent out. Here's what I tried:- rebooting my phone several times-...
