Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is the status of Order xxxxxx. Thanks,Mathew
I have a $15 plan. If I upgrade to a $25 plan I must wait till the 21st of September. How do I add extra phone minutes and data to my account? Also I have a wifi at home but it does not connect with my iphone because I have PM sim card. How can I use...
My 3 month plan should be $90, why is it showing $150$
Hi, just curious in regards to how PM bills for outgoings calls. Is it based on the half minute mark? For example, if my total call time is 5:31, then I would be billed 6 minutes? And if my call time is 5:29, then I would be billed 5 minutes? Is ...
For months now my data runs out very quickly. For example, I purchased an additional 3 gig on the 16th of August because the system informed me that I’ve reached 100% of my date. My cycle started on the 19th of August. On August 24th, I received a m...
Hey PM! i did a friend referral couple days and haven’t got the text yet - my friend and got the $10 credit
I just activated a phone number with public mobile it works normally but when I try and add it to my apple ID (I have an iphone 6) it says it cannot verify the phone number because it is already being used on another account. Not sure how to move fo...
So i got the text message saying if i wanted to add 5G of data to my plan.After answerimg yes, my cell phone just stoped working (data/network)Cant make a call and Network is not working anymore !? When i try to call, this is what i am getting (pict...
I went to add money to my self serve account but it does not recognize my email address. The funny thing is I keep getting emails from Public Mobile. without it recognizing my email I cannot log in to do anything. Now my phone service isn’t worki...
I tried to port an existing number after activation first (on the same day). I am in the Change Number page, but after I selected the option "Transfer a wireless or wireline number from another provider". I got the error message "Unfortunately, this ...
I am getting 8uc1 when I am calling my voicemail
Hello, I wanted to change my email and password in the profile settings. How may I do so?
Hello, I have my new Public Mobile account number. I successfully logged in onhttps://selfserve.publicmobile.ca/ I received a text message on my mobile telling me that I entered an incorrect account number(current account with Fizz) for transferring ...
My fun with my first instant top-up.So I read that Esso and Canadian Tire gas bars can supply instant top-ups.Esso #1 - no we don't do those. vouchers yes. I explain about giving them my phone number. No we don't do that.Canadian Tire - no we don't d...
How do I purchase another sim and add a phone to my existing account
So I just activated my son's SIM and migrated his number and when I put the SIM in the phone I'm getting a SIM error on his iPhone 6S. Any thoughts? Or help?
I updated my plan and as of yesterday I should have had 5Gb of data available to me. I have no data working at all right now. What do I need to do? Please!
Hello. We discovered today that we can't send photo attachments with our texting. We set up the apn settings with the right parameters, but it still won't work. Our plan allows for picture texting. Help, we have to decide today whether or not the ...
https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection By coincidence I learned earlier today that public mobile has finally implemented additional porting protection for its customers. With no announcement or notice I only learne...
have one phone other company , want to bring that number to your company and I have already sim and number should I transfer from that to this number and change.
I got a message saying that my credit card was about to expire, and cannot update the credit card info. I called the credit card company, who told me to speak to the mobile company.
This is a Merrygoround. People could not help at service location. Upgraded my plan from 15 to 25 supposed to include some data. DOES NOT Cannot seem to turn it on Service Centre says it is a glitch . So fix it already.
Hi, My account shows only phone calls made during last 30 days.Is any way to get access to a list of calls I made back in December 2019? Thanks,Hena.
I am trying to log into the profile i've been using for over a year now. I also tried to reset my password in case that was the issue and it won't even allow me to do that. Any advice?
Hi there, I've just switched to a new credit card and I'm trying to update the card in the self-serve options but it's not allowing me to enter the details. Is there a phone number that I can call to help me with this?
Hi folks, I just signed on today. Things were going great. Migrated my old number with no issues. But for some reason my iMessage isn't working. I get a "waiting for activation" message. Same with FaceTime. Is this normal? thanks in advance f...
