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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! plan change reward carry over

I am considering changing from $10 to $15 plan. Do my present rewards: $2 for auto pay an $1 for loyalty carry over if I change?

Porting from Koodo

Hi, I just signed up and am trying to port from a monthly subscription from Koodo. Any help would be appreciated.

outgoing and incoming calls are not working

I have activated new sim two days before. Mobile data , text messages are working fine, but outgoing and incoming calls are not working.

Ported alternate number

I just activated my SIM card and was changing the number. I asked to port my husbands number and my number was listed as the alternate number. Instead of porting my husband's number it ported mine. I have contacted my provider via the chat box but mu...

Resolved! Reset/Change Voice Mail System Greeting (not personal greeting)

Hello, Please note that this question has been posted previously by another user, but there appears to be no answer for it. So I am posting it here again. I recently changed my personal voice mail greeting. During this change process, I came across...

Resolved! $10 credit received from referral did not apply to my payment

Hi there,I jointed PM on June 24. Paid the first month fee ($25+tax) right then.Since I used a family member's referral code, I got a one-time $10 credit. I signed up for autopay & got a $2 monthly credit. Later I received another $8 credit for refer...

Activation error

Hello, After activating my sim card, and paying etc., it kicked me out of the website basically saying "page error", what do I do?

No service

I have no service, my account is not delinquent, SIM card was not changed but taken out and replaced immediately, checked settings . Still no service. What should I do next?

Unable to make calls

In my plan it says that I have an unlimited province-wide talk, but when I try to call some numbers within the province I get the message that talk is not included in my plan. This only happens when I call certain numbers, not others which makes me t...

MON ACTIVATION A EU UNE ERREUR ET

New sim

I am trying to set up a new SIM card for my daughter and I get to the account setup page and fill out all the info and I can’t get to the next page to finish. Any help would be greatly appreciated

Sim transfer

My phone was stolen, but the payment went through. I suspended service, then got a new phone and a new pin (to keep the same number), but the coverage doesn't seem to have transferred to the new sim card. Anyone know how to deal with that? Even th...

Resolved! payment issues

I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have...

Resolved! US Roaming Add-Ons

Hi, The US Roaming bundle add on for 20$ provides unlimited text and talk and 250 MB data in US for 10 days, right? Also, read that "U.S. Roaming Add-Ons are not available if you're on a grandfathered $19 plan". Please indicate what plan is this?

Resolved! Does calling a toll free number use up your outgoing call minutes?

I read conflicting answers on this forum, some say no, some say yes. Can I get an answer from a customer support at public.

Resolved! Autopay stopped working

We've always had AutoPay setup on our Public Mobile phones and it has always worked flawlessly... until this month. There should have been a payment on the 20th but it never happened (even though we have the $2 credit on the account for it!) Nothing ...

Call forwarding

I'm wondering who would vote for an Add-on to include call forwarding when you suspend your account for <90 days so you can keep your phone number in something of a good standing ? Further, does anyone know if this is technically feasible?

Resolved! cant log in

I had my number ported out but I can no longer login to my account. I wanted to set up a different number with the remaining balance on my account as I still had almost a full month remaining.

Data usage

Got a text stating that my 1G of data is used, my phone shows only 858MG used.Which is correct?

Resolved! Changing number: Brand new number ?

Hi, i subscribed to public mobile yesterday and i choosed to transfer my old number. However, i'm now pondering the idea of maybe changing my number. So, two questions: 1- Is it possible to get a brand new number that never belonged to anybody ? If i...

Community Website Extremely slow.

Is anyones community website EXTREMELY slow ? I have tried 2 devices and both of them are struggling to load the webpage. Ive tried on my data and on my home internet. I have been spending 15 minutes already trying to post this and ive got a whole bu...

Resolved! Bill pay

Bill paymentHi there There was a bad charge to my credit card. I paid my bill today and I had $3, 1 dollar loyalty and 2 dollars auto pay on $25 plan I was charged $28.25And $21.47 Total $49.72 Can I have refund I was only to pay $23 Thank you,Adam ...

Resolved! Staying with PM

Hi there, I recently changed my plan for another carrier for a month so I could have unlimited data -When I came back I had to start from scratch and basically became a new customer with all my referrals and history of add ons gone! Any thoughts arou...

Resolved! Monthly plan renewal not Renewing after I topped up my account it’s been three days

Please help me I wish there was some type of person I could call six *611 but every time I called it doesn’t do nothing for me were told me to go back online I just want to get my phone up and working I don’t get it my plan ended two days ago and it’...

Resolved! Receiving/Picking new #

When I sign up a third phone in the family, along with its new #, do I get any multi choice of numbers ? Like “ pick one of these five numbers for your new phone number “

Resolved! Not registered on network

Out of nowhere, I'm suddenly unable to send or receive calls or text messages. When I try to place a call, I get the error message "Not registered on network". When I try to text, it says "Currently unable to send your message. It will be sent when t...

Resolved! Social Networks and Public Mobile

Hi All. I don't use any of the social networks (FaceBook, Twitter, Instagram...) but my wife does.We are thinking of moving her over to Public Mobile from her current provider but I want to be able to assure her that those will still work fine at thr...

Resolved! Forget account information

My phone number:- 647xxxxxxxi want to do self serve. I need to recreate my account.and when now I want to put my public voucher. I does not let me do.please fix that problem also thanks EDIT: ph removed by NDesai

Resolved! You just called me

Every 2-3 months or so someone phones me and the conversation goes something like this:Caller: "Hey, I'm returning your call, what's up?" me: "... sorry?" Caller: "You just called me 5 minutes ago, I missed the call, so I'm returning it?" Me: "... ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! plan change reward carry over

Porting from Koodo

outgoing and incoming calls are not working

Ported alternate number

Resolved! Reset/Change Voice Mail System Greeting (not personal greeting)

Resolved! $10 credit received from referral did not apply to my payment

Activation error

No service

No service

Unable to make calls

MON ACTIVATION A EU UNE ERREUR ET

New sim

Sim transfer

Resolved! payment issues

Resolved! US Roaming Add-Ons

Resolved! Does calling a toll free number use up your outgoing call minutes?

Resolved! Autopay stopped working

Call forwarding

Resolved! cant log in

Data usage

Resolved! Changing number: Brand new number ?

Community Website Extremely slow.

Resolved! Bill pay

Resolved! Staying with PM

Resolved! Monthly plan renewal not Renewing after I topped up my account it’s been three days

Resolved! Receiving/Picking new #

Resolved! Not registered on network

Resolved! Social Networks and Public Mobile

Resolved! Forget account information

Resolved! You just called me

Will long distance minutes from add-ons expire wit...

Phone was stolen - Can't access recovery email

How to pay phone bill using points?

Hawaii coverage

Can't call qnd received call