Locked out account and password forgot

[frankcastle78]

Hi I need a moderator to help me out pls and thanks. 

[Markmark2112]

Curious how long it took you to get back in? Can you also tell me the response time for a moderator to reply?

[NDesai · Accepted solution]

@frankcastle78 You will have to contact the moderator team for help. You can do so by following one of the two methods posted below:

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[HALIMACS]

You may also be able to try again in about 50 minutes, @frankcastle78 

When you do so, first clear cache and cookies and do so in incognito mode.

Then try the "forgot password" option.

[softech]

You have to wait an hour for it to auto-unlock, then you can reset password

if still failed, you can open a ticket with the PM Bot: