I forgot my password and the security question.

[Covid19]

Hello community, I  forgot my password and the security question. My credit card info is outdated, and I was forced to pay via prepaid cards for months now. Help, please 

[cin7]

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[yanzhiqiang]

You need to contact moderator by clicking the bubble at bottom right.

[Anonymous · Accepted solution]

Hi @Covid19 - You will need to open a ticket with the moderator team, and they will get your password reset.  Click on the chat bubble in the lower right corner, to start the ticket opening process.