Activating your Sim card with my exist phone number

[katiahussein]

How I can change the Sim card after I lost my phone and my email

[hTideGnow]

HI @katiahussein   You don't even have access to your email?

If so, you want to create a new email address first.  Then open ticket with CS Agent and ask them to help changing My Account to link up to the new email address

Once this is done, you can do Change SIM card as advised above

To open ticket with PM to change email address tied with your My Account:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Change username
2. then Click " Forgot Self-Serve Email"
3. and Click "Contact Us"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust · Accepted solution]

The change sim requires either a working email inbox or a phone. I assume you mean your email is no longer accessible ie. no longer subscribed.

Otherwise your email should be accessible via webmail. Then you can do this all yourself in the account under change sim.

[Yummy]

If you have access to your account, get new SIM and change it through account

If you have NO access to your account and account is not deactivated/closed contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[MrSpock]

@katiahussein hi if you lost access to your account they can help with both your issues

 you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH