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Payment voucher

Susansturgeon10
Great Neighbour / Super Voisin

My public mobile account will not let me add a payment voucher. What can I do 

4 REPLIES 4

darlicious
Mayor / Maire

@Susansturgeon10 

Here's everything you need to know about vouchers but didn't know you needed it.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Vouc...

JL9
Mayor / Maire

Where did you buy it? As stated may just not be active yet, if that is the case, should be good tmw

hairbag1
Mayor / Maire

Payment vouchers from Shell Gas or Walmart are active right away. Dial 611 to add them to your account.

If you bought the delayed vouchers...try again tomorrow morning.

esjliv
Mayor / Maire

@Susansturgeon10  - 

Try adding the voucher through calling 611, and also try through your Self Serve account. Look for another set of 12 digits it could possibly be.

 

Some vouchers take 24 hours to become active and to be able to add to accounts. If too many failed attempts, wait over an hour or so to try again.

 

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

edit, word correction

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