Service issues

[Drury]

Unable to make or receive calls.  Shows that the phone is active on the system.  Been a long term customer.  Yes tried turning off and on, removing SIM card etc.   

[gpixel]

@Drury just as a precaution just change your password. until mods figure out what's going on. there are a lot of sim swaps(fraud) going around. follow @Jb456 instructions to see if your account has been compromised

[popping]

@Drury 

After trying restart your phone and no avail, your account may not be provisioned correctly.

Adding $1 to your account may trigger PM server to provision your account again.  Make sure to restart your phone 10 minutes after doing this $1 trick.

[Drury]

yes I have generated a service ticket.  see how it goes.

[Jb456]

Log into your account and click "Change SIM card" green arrow on picture below.

 

It will show you the last 4 digits of the sim card...now take the sim card out of your phone. Does the last 4 digits Match?

[mimmo]

What plan do you have ? Could you have run out of minutes only applicable to 10$ plan.

Does sim work in a different phone? 

Do you get any messages when dialog out?

If you think it's an account issue use Simon to contact the mods to investigate.