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Can not log in or set anything up.

Bigjuggy
Great Neighbour / Super Voisin

how do I connect with real person  .  There are no phone numbers   Frustration to the MAX

 

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@Bigjuggy wrote:

how do I connect with real person  .  There are no phone numbers   Frustration to the MAX

 


@Bigjuggy 

Care to share what you are trying to do...here on the community?

 

Did you activate a public mobile sim card? you can activate here: https://publicmobile.ca/en/on/portal/activation

 

You can only log into self serve if you a current customer with a sim card that has been activated.

 

There is no phone number for support. All support is online and customer support is all done through messaging.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

 

View solution in original post

5 REPLIES 5

esjliv
Mayor / Maire

@Bigjuggy wrote:

how do I connect with real person  .  There are no phone numbers   Frustration to the MAX

 


@Bigjuggy 

Care to share what you are trying to do...here on the community?

 

Did you activate a public mobile sim card? you can activate here: https://publicmobile.ca/en/on/portal/activation

 

You can only log into self serve if you a current customer with a sim card that has been activated.

 

There is no phone number for support. All support is online and customer support is all done through messaging.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

 

Meow
Mayor / Maire

Need more info in order to help you out.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Bigjuggy
Great Neighbour / Super Voisin

all I wanted to do was an add on for travelling.. Have my contract in front of me email I gave them is on it yet when I try to set up / or log in it tells me wrong email. I have now connected with a representative but   argh it is not a conversation just messages back and forth.   wow  what a pain!!!!!

Bigjuggy
Great Neighbour / Super Voisin

i also tried over the phone with the pin I put in my notes on my phone when I set up the phone and I am told that is wrong tooo

 


@Bigjuggy wrote:

all I wanted to do was an add on for travelling.. Have my contract in front of me email I gave them is on it yet when I try to set up / or log in it tells me wrong email. I have now connected with a representative but   argh it is not a conversation just messages back and forth.   wow  what a pain!!!!!


 

@Bigjuggy   

 

Yes, PM support is all online.  It is different from traditional one

Yes, it is messaging back and forth (via the Community inbox) , but the good thing is you are not on hold on a phone for an hour or more.  You just need to check the inbox once every 15 mins and see if there is any reply

 

you remember you created a Self-Serve My Account before?  If you activated online yourself, you have one for sure

 

If you remember you created one, you can either try to use the Forgot Password link ( https://selfserve.publicmobile.ca/forgot-password ) and see if you can self-reset your  password

 

If you cannot reset it that way, you will have to open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there