Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Somehow I am unable to send international text messages, like sending a message to a mobile phone number in China. Receiving international message seems ok. How can I get this fixed?
I recently transferred my services from another service provider. During the set up process i have to complete an One Time Verification Code (OTVC) sent to what seems to be my cellphone #. The issue is that even after multiple requests i still havent...
I paid for a subscription and transfered my cell phone number from bell I am no getting mixed service. I cant receive texts or calls but can send them but no way can recieve them. I am not able to download bells esim now and to get full access to my ...
Has anyone had the issue with the esim having a synchronization error? I'm switching to public mobile and it has not been 5 days and I'm without a phone number or anything. Or rather I picked my phone number I just can't use it. This is absolutely ge...
Hi,I have a Virgin Mobile eSIM (and I need to keep that phone number) on an iPhone and I also now have moved my old phone number over to that same phone as a physical SIM card so that I have both numbers on the one phone. My old number currently sits...
Incoming calls go to voicemail. Unable to retrieve voicemail. Phone states - error performing request, unknown error. Last few days unable to make outgoing calls. Payment up to date.
Hi,If my account is inactive for more than 90 day that resulted in having my account put on hold, what will happen to my mobile number? I know I will be off for mo
When I go to Eversafe and click on Add Trusted Device - there is no place to add one. I currently show none, though I just clicked on 'add this device as trusted' when I last logged in and had a code sent to me.
Hi,My dad switched his sim from Public to another in April and he now wants to be back. Unfortunately, he put the Public sim to the garbage, he could not log in to his account because they sent a code to this number (a number he used for Public). Wha...
I just went through the sign up process and there is literally no option to port my number? It wants me to pick a new number (before going any further in the app) and then there is no option? I would like to keep my number, can anyone help?
We received signed up for Public Mobile and tried porting a number over on July 3rd. We have already called the porting centre and confirmed that the porting is complete and service is active, but we are unable to receive incoming calls and text mess...
How do I go about getting a refund for being charge twice for my new subscription? I cannot get any help from the robot. There is an error message for every time it directs me to the link.
@CS_Agent nothing but trouble activation Trying to transfer a phone number from Koodo. Not prepaid. Got welcome email/payment went through, SIM is in phone. Phone says no service. Koodo doesn’t work anymore. Activation for full access prompt says it...
I switched from SaskTel to Public Mobile yesterday and transferred my existing number. Over 8 hour wait and no service. No talk or text. Can receive text but can’t send text. Is this normal?
