Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Interesting...No, this empty article was NOT helpful. Regarding Old rewards....
It says 200mb for 5 points but when I click on details it is mentioned:Note: If you have just changed your rate plan, please wait 24 hours before redeeming the 1 GB data reward.so I am slightly confused does this 1 GB reward refer to something else o...
My Husband can't login his account because he can't receive the SMS code to log in. Public Mobile changed his phone number on their own without asking him first because there were apparently porting problems when he switched over and Public Mobile w...
Hi, I have recently used my rewards to add a 3GB data add on to my account but it does not seem to activate. Can anyone assist with this? @CS_Agent
Hello.I'm arriving in Canada to study in College.I rent an apartment in Canada, so I have an address.Can I buy e-sim online outside Canada and then just activate it when I land in the airport?
How can I transfer my phone number form Galaxy S10 to iPhone 14?
With these new plans where you can pay for 3 months at a time to get a discount - does anyone know the terms for cancelling? Wondering if I’ve only used a couple of weeks of one month, will I get anything back? Or do I have to give notice in advance?
I cannot receive calls from people. I can send messages and call people and use my data on the plan. I can’t find a solution, thanks.
I've paid 45$ and my service is not connected
I have hosted several Ukrainians and they like public mobile for the value and flexibility with activation (previously)They need a Canadian phone number immediately in order to set up literally everything else in Canada. Unfortunately the new activat...
I’m currently using a SIM card, but my sim is not working for some reasons. I would like to change it to Esim if it’s possible. Thank you
I just got my phone stolen, so I do not have access to my phone number anymore. This means I cannot login to Self Service because of 2FA it asks for the code that has been texted to my phone, which I obviously can't see. How can I again access to my ...
I just bought a Unihertz Titan pocket as a second phone (Android 11). My SIM card has been working in my Galaxy Note for 5 years. But when I move it to the new phone I get calls and text but no data. I have done a hard reset on the new phone and chec...
Hey, twice today I’ve had absolutely no service by phone or internet for about 20 minutes. The first time was around 10 am and then just now it happened again (just got it back). When it came back earlier I was still on low bars and 3G for a while. ...
I am currently on Freedom Mobile and I'm trying to switch to PM's 5G plan. The website does not let me do so and keeps hitting me with a we are unable to process your request with error code : XXX. What does this mean? The app also has issues trying ...
A few weeks ago I tried to port my sons phone from lucky mobile to Public mobile. It looks like a new phone number was created instead. The eversafe is attempting to text a verification code to the original phone number therefore we have no way of ac...
Trying to activate a sim for my son without a credit card ?? I have existing account myself which i pay with voucher pins .. trying to activate a sim and setup account for son & it now requires a credit card which defeats the whole purpose of prepaid...
I filled up enrollement form, provided credit card info, the payment doesn't go.
I just signed up for a 4g account. Everything switched over and restarted phone several times. I am getting .1 or .4 max mbps. This is absolutely a joke! This is not even fast enough to load a website!If this is the best Public Mobile has to offer, n...
I have a new sim card for a new phone.How do I activate it?
I signed up for 20 GB per month and without my authorizing it or requesting it I was dropped down to 10 GB. I would like my other 10 GB please don't know how to fix this have tried searching have tried the chat box I just don't know how to fix it hel...
with my LG x power, it says not compatible with the app
my credit card that my phone bill gets paid through got sabotaged and the company had to cancel my card they are re-issuing me a new one. How do I pay my bill that is now due?
I ordered a sim but haven't gotten it. How do I get the tracking number and courier info?
On June 19th I switched from bell over to public mobile. I set up my new SIM and ported over my number. I thought everything was working fine until I noticed I wasn't receiving texts. I plugged my old bell sim into an old phone I had and all the text...
My phone thinks it's roaming in a different country, so I asked the chat bot for help. I can't receive/call out or receive/send texts. The chatbot was less than helpful and gave me useless tips that didn't work to fix the problem. So then it sent me ...
Help I need a 4-digit pin. I don't know where or how to get one. Please help.
how to talk in someone !!!! if not how to cancel this cell phone
Today I have only made one outgoing call as per below. I actually made the call at 9:52 AM from the lower mainland of BC to Winnipeg MB. So....what time zone does this time stamp come from? If it was Ontario it should be 12:52PM. Is there an option t...
I cannot sign into my account as the code is being sent to the old cell number. I had to get a new number with public how can I get I get passed this issue?
