Unable to login

[jim6190]

Need help here. I cannot logon to my account. I tried resetting the password but get the following error "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

I don't have my account details so I cannot log a ticket. My PIN doesn't work so I cannot log a ticket. How to unlock my account or even speak with a service agent?

[softech · Accepted solution]

@jim6190   You can still open ticket without the PIN using chatbot, but if you prefer, you can use direct message to create the ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there