How to view Transaction History beyond 6 months/180 days?

[DangitBobby]

Is there any way to view your Public Mobile Transaction History on Self Serve beyond the 180 day rolling period? Need my older transactions for tax reporting.

[darlicious]

@DangitBobby 

Here is a thread and an example on how to request an invoice from pm for tax purposes.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charge...

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

I am assuming if you have to go beyond 12 months you should still be able to through the above method depending on how far back you are going for tax purposes.

[computergeek541]

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@0077 wrote:

@DangitBobby 

Send a private message to the CS_Agent, and request an invoice for 12 month. here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*Monitor your Community inbox, envelope on the top right, after ticket is opened. CS_Agent will reply and work with you via message*

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Encouraging a member to go through the private messaging route automatically results in the customer receiving slower service.  Whenenver possible, the ticketing process that is in placed should be used.

[computergeek541 · Accepted solution]

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@DangitBobby wrote:

Is there any way to view your Public Mobile Transaction History on Self Serve beyond the 180 day rolling period? Need my older transactions for tax reporting.

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Sorry, but you can't see that information in your Self Serve account.  You can ask for a receipt by asking a customer support agent. The proper way to do that is to do that through:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[JL9]

I am assuming if you have to go beyond 12 months you should still be able to through the above method.