Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It’s been weeks and I still haven’t received my SIM card and I didn’t even get a tracking number. This is the worst mobile line in the world
Hello, The shipment of my phone and sim card is delayed because UPS needs my physical address and not my box number. I called UPS today and said that I need to contact Public Mobility to have them contact UPS with my physical address. Who can I conta...
I've been having issues for months with my phone number. I first noticed the issue when people were messaging my android phone and it was being sent to someone on iMessage (which I don't have) and, on a couple of occasions, another person actually re...
I need to pay my plan and I can't open my account because I forgot my password and the answer to the special question answer.
I cant get passed this at all doesn't matter what I try. Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.
Hello, I am now at $35/month and I like to change back to my previous plan as $25/month.I am not sure that $25/month the data will be 1G/30 days, isn't it? Regards,Viet
When I was trying to login in my CIBC account, it was asking for verification code which will be send to my phone number. After giving my cell no. I did not get the message. Then I switched to call option for the verification code. I got the call and...
How to reactive my account? I also have no service with my phone, how to reactive?
Hello. Trying to setup a public mobile account. I set up a username and password, completed email registration. Started a new setup, got a 802 error. I followed some community suggestions, but now I can't login to my account. I'm stuck.
received my new sim & tried to active with the email link, gives me error 821, I tried twice more getting same error, but my Visa had no issues getting billed 3 times. Customer service is crap. I cannot become a member until I have a phone # which ...
I need your helpi need ad on I am in Texas need roaming charges added to my account thanks
Lost my phone. Wanting to port out number. How do I do this? Unable to receive validation/confirmation request from PM.
I would like to transfer my number to Fido may you please confirm
Hello, I was on the phone yesterday on a long distance call when I heard a text coming in. The text told me that I only had 10 minutes left of US calling. Then I got another text saying that I had run out of minutes. (I was still talking on the phone...
I need to submit a ticket
For tax filing, I need to keep my monthly/annual payment receipt history. Can I download such history as PDF file from my online Public Mobile account?
Is it free to answer calls abroad? (outside Canada). with the plan 15$/month?
After buying a SIM card I was later emailed.... "Thanks for your order on 01/19/2022.Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands! If you share it with a friend or family member, you’ll ...
I couldn’t see any option to change the auto payment card online. Os there any way ?
Hi So I have iPhone 12 Pro Max and I have tried blue tooth same problem I can hear people they cannot hear me but when using magic jack app no problem I took out the sim and put it back it resolved the problem temporarily but came back so it seems a ...
All incoming calls are diverter to another number ? Despite of disabling on my current phone. ? Recently I ported my existing
How can i change my account email address?
When I add-on a US data package, can I do it when the phone is already in the US? or must I do it when the phone is still in Canada?
I got an email yesterday from Public mobile stating an offer to get 12GB bonus on my plan for 12 months for any new plan activated $25+. Looks like a legit public mobile email; but the code didn't work when I tried activating a new sim and creating ...
I have these two options on my plan:1. Free Holiday Giveaway: 500 min INTL LD incl. CA & US2. 500 one-time Int`l LD bonus Does either one of them include calling to France?
I ran out data a couple of days ago, since my next cicle was coming soon, I decided to wait a few days without internet. However, two days before the new cycle started I needed internet, so I decided to pay in advance and even improve my plan. I paid...
unable to select a plan using my balance on my account
