replacing credit card

[jd2022]

I just replaced my credit card on my Account page because the old one was lost and cancelled.  I still have no service.  What do I have to do?  And does Public Mobile have any live employees that one can contact?

[hairbag1]

[Yummy]

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@Spudster wrote:

As far as I know, Public Mobile employees are alive. 🤣

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How can you be 100% they are alive? Did you ever meet one?

What if they are all replaced by bots?

[Spudster]

@jd2022 

As far as I know, Public Mobile employees are alive. 🤣

But I know what you mean, and there is no real-time live support at Public Mobile.

If you wish to contact them, here's how you reach their customer support agents.

There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar

[JL9]

Once you do the one time payment, your new card info should be saved for future payments with autopay as long as that is selected and it says autopay is active

[softech · Accepted solution]

@jd2022  You have to make a manual payment now 

Login to My Account, Payment Tab, select One time payment.  Use "Other (Enter the desired payment amount)"  and manually enter the plan amount and submit

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment is done, check if the button Reactivate current plan is there and click on it

Then logoff from My Account and reboot the phone

[hairbag1]

Log in to your account / Payment ...and manually pay for your plan. Click on One Time Payment