Not Receiving Calls

[acds]

My plan just renewed last night or today and now I can't receive any incoming calls.  I need my phone to be working

[esjliv]

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@acds wrote:

Will try. Chatbot is useless. Just directed me here.

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@acds use the bottom link hTideGnow also posted to private message 'Moderators' - what @hTideGnow ? - LOL.

Moderators are also knowns as Customer Support Agents, 2 methods to reach them found here in the help articles: 

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[acds]

Will try. Chatbot is useless. Just directed me here.

[hairbag1]

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@acds wrote:

Data and text are working. Outgoing calls are working. Tried recycling airplane mode. Turned phone off and on. Tried suspending service due to lost phone and turning back on. Tried removing sim card. Tried selecting Public Mobile manually.

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Top of page, click Get Help / Chat with Simon to start process of Customer Support. Watch the envelope icon, top right side of page will be highlighted when they respond. Keep try to call you number.

[hTideGnow]

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@acds wrote:

Data and text are working. Outgoing calls are working. Tried recycling airplane mode. Turned phone off and on. Tried suspending service due to lost phone and turning back on. Tried removing sim card. Tried selecting Public Mobile manually.

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HI @acds Do you have another phone around to try your PM SIM on?

If that does not work, if you have no phone to test, open ticket with PM CS Agent as I mentioned above

[acds]

Data and text are working. Outgoing calls are working. Tried recycling airplane mode. Turned phone off and on. Tried suspending service due to lost phone and turning back on. Tried removing sim card. Tried selecting Public Mobile manually.

[hTideGnow · Accepted solution]

HI @acds 

Many reported similar issues last couple days. Do you have another phone to put your PM SIM into it and test? Some people tested and said that will fix the problem.  

Even you don't ,  at least reseat the sim card.

If still not working, open ticket with PM CS Agent .   

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

As long as your plan says ACTIVE...you should have service. Try cycling Airplane mode ON / OFF.

Can you call and text ? Is data working ?

[acds]

Yes and Yes.

[Meow]

Does your self-serving account says: Active?

Did you try rebooting your phone?