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SIM card activation

AJG1
Great Neighbour / Super Voisin

I activated my new SIM card but cannot make or receive phone calls.

5 REPLIES 5

BKNS27
Mayor / Maire

@AJG1 

Did you port your old number over to PM or picked a new number?


Try powering off the phone by holding down the power button, remove the SIM tray and leave out for 2 minutes, power the phone back on.

If that didn’t work, contact a CS_Agent by private messaging on the Community page so they can reset your network.

hairbag1
Mayor / Maire

@AJG1 wrote:

I activated my new SIM card but cannot make or receive phone calls.


Are you wanting to port your old number to Public Mobile ? There's several steps involved to port so let us know if you're doing that...then we can provide further guidance.

https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

edit'd...to provide link.

hTideGnow
Mayor / Maire

HI @AJG1   is there any error showing on the phone?  Try to reseat your SIM or try to put your SIM in another phone and check if it works

 

If not, you will need to contact PM CS Agent and they can confirm if the setup was done successfully 

 

And, can you login to My Account to check if account status Active?

 

Not sure if you can login My Account, probably it is better for you to direct message PM CS Agent to open the ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

 

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

Anonymous
Not applicable

@AJG1- Have you restarted you phone after you activated.  Is this a new activation, or are you just changing your SIM for some reason?  If new activation, is your phone compatible with PM network?

 

Yummy
Mayor / Maire

What your self-serving account says? Is it Active?

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