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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forgotten Security Questions

I need help to get into my self serve

New phone

I am in Alberta and I want to purchase a phone for my son in BC. I am going to to pay for the line, so my billing address is Alberta, but I want a BC number and I want to ship the phone I purchase to BC. How can i do this?

Payment

My credit card was compromised and I need to add another credit card for auto pay. Everytime I enter the info it says my credit card company will not approve it. I contacted my credit card company and they say it is Public Mobile's fault

Resolved! To keep the existing Publicmobile account active with a new # and port current # to another provider

Hi, I was wondering how it works if I want to keep the existing Publicmobile account active with a new # and port current # to another provider. Thanks in advance for any helpful information in this regard.. Additional notes: The existing phone # (th...

payment problem

yeterday i updated my adress in your web site, and after i tried to make a paiement with the same card i always use and it didnt go thrue. Add a message saying my bank refused the transaction and i had to call them. I called them and its on your sid...

inbound calls go straight to voicemail

hello all, I recently ported my phone number from bell to public mobile. i can make outgoing calls with my new public sim but if anyone tries to call me, it goes straight to voicemail. Does anyone know what the issue is? or else i need to get in touc...

Calling Ukraine

Hello, Can you add Ukraine to International calling? I have international minutes and I’d like to use them to call my family and friends there. thank you!

You can OPT OUT of the point system (I think)

Combined multiple threads about discussing the same issues about whether the points program is desirable

Resolved! Samsung S22Ultra Compatibility

I'm looking to pre-order the Samsung S22 Ultra and I need to know if it will be compatible with Public Mobile Service. I am currently a Public Mobile customer. Please advise.

Adds-on doesn't work despite a successful purchase

Hi, I have already purchased add-on data twice today but I have not still any access to internet. It is certainly shown on my overview page. I am wondering how I can use my adds-on. Thank you

Phone deactivated

Why has my phone been deactivated while traveling through the USA? My account is in good standing.

Voicemail notification

I got a voicemail notification that was from my own number. The voicemail recording says that it is an 8mu1 call and to call *611 for help, but that just gives me Public Mobile bill information. The notification will NOT delete, even if I delete it.....

Anyone going to buy S22/S22+/S22Ultra?

Anyone going to get it with the pre-order special?

Resolved! Data

My new phone won't let me use my data why?

Service

Why is my phone still suspended after payment was made

Resolved! HOW TO LOCK OR TRACK A LOST PHONE

I lost my phone, how can I track it or lock it now. Regards

Resolved! Plan still saying suspended/expired after funding

Hi everyone,I recently made a post here asking if I could switch to a 15 dollar plan from the 50 dollar plan after the latter expired without having to pay for both. I did this and it seems to have worked, as it says I'm on the 15 dollar plan now and...

Resolved! Downgrading plan

I am an existing Public mobile user and i am not consuming much of my current plan. Therefore, i sought it would be a more cost-effective option to downgrade my plan to the minimal payment option. Can you please advise me what plans that are availabl...

Resolved! Calling while in USA using the 10 Day Add Ons - Will it be reliable.

While I am not that knowledgeable on 3G, LTE throttled to 3g or 5G. Some have mentioned that the loss of 3G in the USA can make it difficult to use your phone. But is that for calling, text or data or all 3 while roaming on AT&T or T-Mobile? What I j...

‘No service’ when I changed mobile phone

I have to create new post to describe my problem, when I got the SIM card, I activated it online, then insert my iPhone 7 unblocked phone, it shows ‘ no service’, I opened a ticket for support, then technical guy asked for my account information incl...

Resolved! Activation of new plan

I need to activate a plan upgrade but not accepting my 19 digit sim card number

Resolved! Is it the responsibilities of Public to cancell my services with my previous provider ?

I am still being charged since a year by my previous provider Videotron as they said it is Public Mobile that need to make the request with them to cancel the service.

Resolved! New to public mobile and Canada

Hello,I am new to Canada and trying to get my bank account stablished then apply for a credit card. I need a phone number to do all of the above.To get my public mobile sim card activated I need a Canadian credit card. This is an impossible to solv...

Resolved! Switching Providers need phone number account unactivated

Hey! Yesterday when my monthly renewal day came up I got a message saying: "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. If you have recently made a manual p...

Resolved! account block need help

Hello I need help plz!!!!I need my account number and for that, I need to access my account t.Its been blocked for few days!! I can't reset password ..i don't receive any emails to reset it

Voice mail box number

I tried retrieving my voice from my home phone. It ask for my voice mail box number. Where/how do I find the voice mail box number for my Public Mobile phone?

Resolved! SIM card

SIM card not received

Resolved! change plan

If I change current plan, can I keep my rewards for new plan? Thank you

Plan change

I wanted to upgrade to the $35 plan but it only gave me the option to do it on renewal or a one time payment. I wanted to do it now cause out of data so did the one time payment and now plan is not upgraded and can't do it now or I will lose the $35

Resolved! Why do I keep getting text messages from different numbers addressed to a different person?

I keep getting junk messages addressed to 'Bianca' how do I make this stop?

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