Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to update expiry date for my credit card and system keeps coming back saying problem with issuer, phoned the bank and they say my address was put in as 208 instead of 20 b I have tried several times but keep getting same message.proper addres...
Since my brother is not tech savvy, I went with him to a mall kiosk to "port" his Telus number to Public Mobile. It took the clerk over 1.5 hours to complete the transfer with someone on the phone with Public activation.... Problems from the start. E...
Just got this advise as cut and pasted below -@darlicious wrote:@BEER Keep in mind that your data on the $10 account is full speed 4G LTE. Is this correct ???? If this is true then it's best to hold on to the $10 plans and just purchase top ups as re...
Noticed that I'm getting No Internet Connection on my phone today.SMS are not sending either. Only noticed when I tried to send a couple of SMS and they're stuck in "Sending". I've rebooted, re-seated the SIM, removed and re-added the APN.
Hi, I forgot my password and I have been locked out.I forgot my security question. Now I have no cell service. I just want to make a payment. Why is the password reset method so complicated and inconvenient?This is frustrating...
Is anyone noticing the Community page is delivering errors? Tried different browsers, clearing cache & cookies, no effect. It's this:
Where can I check the pubic plan that I activated on which day?
I had a Public Mobile account with my own unlocked phone. I transferred my phone number to another provider. Now they say my phone is locked. How do I get Public Mobile to unlock my IPhone?
I just purchased a new sim and activated and im all set up.then when im going to send a message its error.thankyou
This is the second time this year I have had my account “expire”. I have been set up for auto pay from the start and there is no problem with funds. The last time it happened, I got charged twice when I renewed. I have been understanding up until now...
We made an $8 add on for calls for 10 days to the USA. Can't complete the call - won't go through and 2 days have been wasted. Can't talk to anyone regarding this. We have $48 credit after paying for that add on so that's not the issue. Anyone?!We h...
I wanted to change my current plan online but the website crashed. Could someone help me?
I've ordered a SIM card hours ago, but I haven't received any email about it (no order confirmation email). How do I contact an admin of Public Mobile regarding this? I believe the admin can search for this order using some of my information. Name: ...
I activate my new sim from the store today. I noticed there is one month free promotion ending on March 31th . Can I avail this promotion after activation?
I just paid $15 for add ons 1g data, But it just display in my account $15. I can not see 1g data inmy account
In the OVERVIEW PAGE, in the My Data & Add-Ons section, it says “ If a feature is not listed below, it may have been fully consumed and no longer available for use.” I used up my 250 mb of data & add-ons (this is a 250mb from the 15$ package), I have...
My auto pay was not taken, my plan has stopped since today.I tried to log in, couldn't, reset my password, then had to wait 1 hour. it's now been 4 and am still getting wait 1 hour message.
unable to reset password.not getting email from "Forgot your password? link help not getting email from "Forgot your password? link
I tried to activate my sim card last week and I received error messages saying that they were unable to activate it and transfer over my phone number. I got pretty busy so I didn't continue trying the services again until today when I checked my cred...
I am trying to log in to my account that I just created. I can't log in currently. I know that I'm using the right password since I wrote it down when I created the account and autosaved it to my computer, but just in case I tried to reset my passwor...
Hi - I’m trying to see the details of my plan, but when I click that option it just says “oops, something went wrong”... it’s been months and I haven’t been able to view the details.
Hi there, I decided to check out how plans might have changed. (I've been with Public for a couple of years.) And it seems like I'm getting shafted on my old plan. As best as I can tell I'm paying $10/month more than the same plan with Unlimited Cana...
I am a new customer, just set up my plan last month. I set up an automatic payment and a few days ago my account was debited twice for my plan amount. We had a bit of trouble getting the account set up and I am concerned that I may have registered tw...
