Need to change the email address on the profile

[immy69]

Hi I need some help on changing the email address on the profile. I got a Public mobile SIM/number this afternoon but at the time of registration, mentioned wrong email address and now need to change it in my profile. Though I can access the self service portal through that wrongg email address yet want to change it with a correct one.  

[gblackma · Accepted solution]

@immy69 Contact the moderators, explain what happened and give them the correct email address. Ask them to add it for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.  Welcome to PM.