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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54636 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62500 Views
  • 186 replies
  • 32 Bravos

Unable to Pay, Credit Card not accepted

My plan expired today, I can't pay, PM won't accept my valid card.  Help! Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charge...

ReillyWood by • Great Citizen / Super Citoyen
  • 2027 Views
  • 9 replies
  • 0 Bravos

Resolved! LOST SIM CARD

Was in Florida for the winter and misplaced my Toronto Sim CardHow to get a new one with my # ?Thanks

skeptical11 by • Good Citizen / Bon Citoyen
  • 1800 Views
  • 5 replies
  • 0 Bravos

Data is not working

My data is not working.  Anybody else have this problem before?  I spent all day yesterday with PM trying different things to fix it but to no avail.  Yes, I do have data, and I did turn it on.  I've been trying to change the APN settings but I'm not...

lmkwan by • Good Citizen / Bon Citoyen
  • 2421 Views
  • 14 replies
  • 0 Bravos

Resolved! Need a new phone

I am about to purchase a new cellphone, but I just need assurance that Public Mobile will work with the new phone. The phone will be a ZTE BLADE Z MAX Z982 (32GB, 2GB RAM) 6.0 Full HD Display, Dual Rear Camera, 4080 mAh Battery, 4G LTE GSM Smartphone...

ccooper3 by • Good Citizen / Bon Citoyen
  • 2543 Views
  • 15 replies
  • 0 Bravos

Resolved! AutoPay Issue.

Hi There, It has been two months in a row that the AutoPay option has not charging from my account, and I got to pay it manually. Could someone fixing this issue please. Thanks, 

se2020 by • Good Citizen / Bon Citoyen
  • 2619 Views
  • 17 replies
  • 1 Bravos

Resolved! Trouble porting number from Freedom to Public

I input the wrong account number to port my number and now i am stuck. Freedom has already cancelled the port, but when i try to plug my number in the public mobile port section it gives me an error stating the number cannot be ported.  Please help. ...

TJJohnston by • Great Neighbour / Super Voisin
  • 1340 Views
  • 3 replies
  • 0 Bravos

Resolved! Order no. xxxx

I have not got my sim card delivered yet. Neither have I received any updated from your end since the day I have ordered the sim card. The order no, is xxx edit by mimmo removed order number

shivanggoel29 by • Great Neighbour / Super Voisin
  • 1171 Views
  • 4 replies
  • 0 Bravos

Payment not working

I have tried to purchase add ons but it says it cannot verify my credit card information. My card usually works so what is the problem?

Celibaum by • Great Neighbour / Super Voisin
  • 926 Views
  • 2 replies
  • 0 Bravos

Self serve

I have been locked out of my self serve account I have sent an email or a request for a new password change and I still have not received anything my account is due to be paid and I have no way to do it I need this corrected ASAP as I use this phone ...

Paula4 by • Great Neighbour / Super Voisin
  • 659 Views
  • 2 replies
  • 0 Bravos

paln automatically changed

Hi, i had set auto renew for plan at 35$ however i just check and the plan that got activated on 14th april was 15$... how to go about this now?

gurveinn by • Great Neighbour / Super Voisin
  • 757 Views
  • 3 replies
  • 0 Bravos

Resolved! Not receiving texts

I transferred my number from my local carrier yesterday. My mobile carrier on the phone says Public Mobile but texting is not working. Short texts go through but sms messages, pictures and incoming texts do not. I am able to make calls, but I cannot ...

zbross by • Great Neighbour / Super Voisin
  • 13782 Views
  • 16 replies
  • 2 Bravos

Data not working

I just switched to Public and have gone through all of the suggestions from the Public Mobile Chatbot ( turning airplane mode on and off, restarting my device,  entering the APN settings - I entered APN: sp.mb.com, resetting network settings).  I can...

Krd1 by • Good Citizen / Bon Citoyen
  • 3058 Views
  • 21 replies
  • 0 Bravos

Resolved! Sim # Not Working

After creating a Publicmobile account and going through the activation process, I put the public mobile sim card in my phone {the phone which a public mobile online worker confirmed to work with public mobile} The pin I created while making my accoun...

JMKeller by • Good Citizen / Bon Citoyen
  • 2273 Views
  • 12 replies
  • 0 Bravos

Resolved! Referral Code

I used the referral code of my friend when activating my phone plan. It says I will have the discount in the second month. Next week I will have to pay the fee for the second month, and I haven't received anything from the referral code. Does anyone ...

Linh1 by • Good Citizen / Bon Citoyen
  • 1352 Views
  • 5 replies
  • 0 Bravos

Resolved! 95% of Data used

My daughter received a text stating she had used 95% of her data. I checked her usage and she currently has 65% of her data left. The plan just rolled over April 13th and she received the notice April 15. Does anyone know what is happening here and h...

KevinO by • Great Neighbour / Super Voisin
  • 937 Views
  • 4 replies
  • 1 Bravos

Impossible to find a SIM card in person?

I ordered a SIM card for $5 (plus tax) and am so far happy with this phone plan. However, the shipping took awhile, so I figured that for my brother who wanted to switch I’d swing by Walmart, the Source or some other place that’d have one... my exper...

Unable to access account to change plan

I recently set up my mother-in-law with public mobile and it was working great but now we can't access her self-serve account. when I try to reset the password it says we are locked out - not sure what to do as we need to get in to update her plan!  ...

mallorylevy14 by • Great Neighbour / Super Voisin
  • 1940 Views
  • 9 replies
  • 0 Bravos

Resolved! transferring landline to PUBLIC mobile tel#

Will the landline tel# that I wish to port to my PUBLIC account always be active, either with the landline service provider or with PUBLIC, once transferred?  I do not want the tel# to be unavailable. Thanks

tellgent by • Great Neighbour / Super Voisin
  • 1536 Views
  • 5 replies
  • 0 Bravos

Resolved! My sim card couldn't register on PM network

My SIM card works perfectly on PM network using my old iphone 4s (It has 3g option to set).I could call and receive calls.But I have a problem to use the same SIM card in my Samsung s20 plus phone.I got a message that problem to register SIM card.The...

lfa by • Good Citizen / Bon Citoyen
  • 4677 Views
  • 30 replies
  • 0 Bravos

Resolved! Request to transfer number from Koodo here to PM

HelloI've recently purchased my PM SIM card, and I'm looking to make a request transfer my number from Koodo to PM. The number I'm looking to transfer over is xxxxxxxxx, and the number I've been given in the interim is xxxxxxxxxxxxxxxxx edited by com...

hoggs40 by • Great Neighbour / Super Voisin
  • 1097 Views
  • 4 replies
  • 0 Bravos

Activating dim card

Put all information in and it started to activate and stayed on #2 regarding phone number for 1 hour

Dina13 by • Great Neighbour / Super Voisin
  • 1501 Views
  • 8 replies
  • 0 Bravos

Cannot text out.

I just got a Motorola g fast.  I can receive texts but I cannot send out texts

Bev2 by • Great Neighbour / Super Voisin
  • 1854 Views
  • 9 replies
  • 0 Bravos

Payment on deactivated account

I accidentally put a voucher on a deactivated account (system still accepted it though). Is money lost or can I reactivate account and transfer voucher over?

Jim1980 by • Great Neighbour / Super Voisin
  • 2894 Views
  • 22 replies
  • 0 Bravos

Resolved! Port from company phone number to public mobile

Hi, I am porting my number from my company phone (Bell - transfer approved by company) to public mobile.I have provided the phone number and IMEI of my company provided phone. I am now using my personal phone with the public mobile sim and awaiting f...

Marpa by • Good Citizen / Bon Citoyen
  • 3088 Views
  • 14 replies
  • 0 Bravos

Can't make phone call

I recently got a new SIM and I can't make phone calls. I did not transfer over a number and used a new one that was provided. I can use the data of my plan but can't make phone calls or receive calls. I tried putting the SIM in another phone and I wa...

Iffat by • Good Citizen / Bon Citoyen
  • 2403 Views
  • 13 replies
  • 0 Bravos
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