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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25455 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36943 Views
  • 185 replies
  • 27 Bravos

Resolved! Data will running out

Covid 19 going to cost me a lot of money I almost use up my 12 gb in one month because reading news,and video chat with the family,I wish publicmobile they could do something to help out  time like this ?

Vtan by • Good Citizen / Bon Citoyen
  • 1853 Views
  • 20 replies
  • 0 Bravos

Payment

Have just re-registered. I will like to setup my account to pay for my monthly subscription 

Mls by • Great Neighbour / Super Voisin
  • 544 Views
  • 3 replies
  • 0 Bravos

Data limits

Why don't you remove data caps for cell users. Many of us in rural and remote areas have only our cell to keep us informed and up to date on closures etc!!! But I am sure you will be cutting service to everyone that does not pay their bill by the due...

PeterBridges by • Good Citizen / Bon Citoyen
  • 1453 Views
  • 12 replies
  • 2 Bravos

New Freedom Plan $99/year - would be a great fit here at PM

Freedom Mobile has just released a new prepaid planUnlimited Cda wide calling, Unlimited text/MMS text - no data - $99/year prepaid. This will apparently work throughout Canada, even outside the Freedom 'Zone'. That would be a great fit for PM. Espec...

smp99 by • Deputy Mayor / Adjoint au Maire
  • 7829 Views
  • 45 replies
  • 8 Bravos

Pixel 2 MMS

Not sure if anyone else has had this issue, but when I send an MMS to friends on their end it doesn't always show up and it fails. I have turned on/off the Google messages features, but it doesn't make a difference it seems. I have checked all the AP...

mrelf007 by • Good Citizen / Bon Citoyen
  • 720 Views
  • 3 replies
  • 1 Bravos

Resolved! Data not used

I just added money to my account so I can add some data. I added today’s I wanted n then shortly after I got a message saying I used 75% of my data. I did not use it yet.

Minniepin by • Good Citizen / Bon Citoyen
  • 789 Views
  • 3 replies
  • 0 Bravos

Resolved! Texts not recieving

I can send texts, my account is paid. I am getting screenshots from friends of my texts incoming, but there texts back are not coming through. Help????

lareanne by • Great Neighbour / Super Voisin
  • 1027 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Not able to receive text messages from Rogers customers

@chillpills Good to know!I'm tagging the @CS_Agent so they can see this is becoming a real issue for users.In the meantime, I'm using Whats App without any issues! So, I recommend that. However, some of my contacts refuse to use Whats App (dont even ...

dlkirchin by • Great Neighbour / Super Voisin
  • 1500 Views
  • 5 replies
  • 1 Bravos

Resolved! Plan expired

I just checked my account and found my plan expired. I am on automatic payments.

KenAllin by • Great Neighbour / Super Voisin
  • 869 Views
  • 3 replies
  • 0 Bravos

Cheaper Samsung Galaxy phones

I am in need of a new phone (currently using a borrowed one) and am wondering what people think of the cheaper Samsung Galaxy models? They seem pretty inexpensive but I wonder if you get what you pay for...?

helenhelen by • Model Citizen / Citoyen Modèle
  • 3098 Views
  • 45 replies
  • 1 Bravos

Resolved! Community Rewards - badges

I am fairy new to PM. Can someone tell me how many posts / replies they made in the forums before they were able to even get the $1 off reward? Just so I have a sense of what amount of participation is required.. thanks!

helenhelen by • Model Citizen / Citoyen Modèle
  • 1937 Views
  • 17 replies
  • 2 Bravos

Resolved! Community rewards

Hi,I'm trying to figure out what ranking I need to start earning rewards from commnity. Can someone please help?Thanks!

MariaMath by • Good Citizen / Bon Citoyen
  • 1381 Views
  • 6 replies
  • 2 Bravos

Resolved! Referral code

Hi,So when I signed up, I got excited and forgot to put in the referral code. Can I stillput in my friends' code?Thanks!

MariaMath by • Good Citizen / Bon Citoyen
  • 883 Views
  • 3 replies
  • 0 Bravos

Resolved! No Data

I have 8.5 GB of data and Public Mobile tells me I went over my data but why did you not slow it down instead of leaving me without for 2 weeks. This is very frustrating. I left wind mobile to come to you and I have never been without data until now....

Please enable wifi calling

Ok I complained to public Mobile and Telus last summer to enable wifi calling and posted it and no one cares. Except now we have an emergency! I commented in Courtney bc I had no reception and now I cannot even call my mom in the middle of East Vanco...

Mreekster by • Good Citizen / Bon Citoyen
  • 9549 Views
  • 27 replies
  • 18 Bravos

Not able to receive text messages from Rogers customers

Hello, I have been having trouble receiving messages from Rogers customers today. Seems like they are able to receive my texts but I don't get any replies despite the fact that it shows on their end that the message has been delivered - WEIRD! I have...

chillpills by • Good Citizen / Bon Citoyen
  • 2217 Views
  • 19 replies
  • 0 Bravos

Resolved! Trying to Activate a new sim card

I bought a Public Mobile Sim card at Walmart today. I am trying to activate it now. In step 1 of the Public Mobile Online Activation, I always get the message Invalid Sim. My 19 number digit on the back of the sim card is entered correctly. Any sugge...

nebs by • Great Neighbour / Super Voisin
  • 889 Views
  • 6 replies
  • 0 Bravos

Payment

Why is ny balance showing as $0 when I have made a payment of $40?? 

Aoife92 by • Good Citizen / Bon Citoyen
  • 678 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Speeds

Hello, Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website. Thanks!

ijeung by • Good Citizen / Bon Citoyen
  • 1116 Views
  • 7 replies
  • 1 Bravos

Resolved! Is it common to get the v2 message when making a call?

A number of times lately I make a call and get the v2 message saying lines are currently busy and to try again lately. I haven't experienced this in the previous couple of months and was wondering if this is a "Public Mobile service" issue or just th...

GeorgeBest by • Good Citizen / Bon Citoyen
  • 1405 Views
  • 9 replies
  • 0 Bravos

Resolved! Receiving calls from Mexico

I understand my $25 pre-paid account does not allow for overseas calling without an add-on but I was of the belief that callers from Mexico, the US or other countries could call me directly with no additional charge.That has not been the case recentl...

GeorgeBest by • Good Citizen / Bon Citoyen
  • 3005 Views
  • 10 replies
  • 0 Bravos

Resolved! New Customer Promotions... March 2020

I have been waiting for the next New Customer Promo for quite awhile now. I have three people in the wings about ready to make the move. But... no sign of a new Promo on the horizon though I know, it could happen tomorrow morning... I guess I am thin...

Resolved! Sorry, you have been locked out.....

The underlying issue is that I need to update my credit card info for payment.  I cannot log in; I go through the "reset pw" dialogue, but it just puts up a message saying "Sorry you've been locked out. Please contact Public Mobile for help". 

andrew10 by • Great Neighbour / Super Voisin
  • 1106 Views
  • 6 replies
  • 0 Bravos
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