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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25795 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37488 Views
  • 185 replies
  • 29 Bravos

Intermittent Incoming Call issues

Had someone try to call me and the call failed. Next morning this person was able to get through. Then somebody else calls me that afternoon, call didn't go through again. Both failed calls mentioned hearing some kind of static when they tried callin...

reuben1996 by Great Neighbour / Super Voisin
  • 703 Views
  • 4 replies
  • 0 Bravos

Forgotten e-mail and password for Self Service

Hello, Basically I'm trying to be able to call the 611 number and check how much time I have left on my plan for calling overseas, the automated message asks for my PIN which to find out I need access to my Self Service... you get my problem. How can...

AnastasiaNic by Great Neighbour / Super Voisin
  • 429 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment for service?

Can make my payment using my debit account? If I can, how do I do it?

dingaling by Good Citizen / Bon Citoyen
  • 1100 Views
  • 4 replies
  • 0 Bravos

Self serve login

I have no access to my email and also forgot the password of self serve. How do I reset the password and username

Resolved! Where do I see my remaining data?

The "Data and add-on usage" page only shows me the boosters, not the plan data. Suggestions? 

Alexo by Model Citizen / Citoyen Modèle
  • 1067 Views
  • 5 replies
  • 0 Bravos

US addons issue

I would like to cancel my US add ons and its still showing on my profile.

sreetara by Great Neighbour / Super Voisin
  • 627 Views
  • 5 replies
  • 0 Bravos

Service cut

I was a day late paying my phone bill and my service was cut, I since have paid my bill however my service isn’t back on yet but my account says active. Wondering what to do next. 

Hannahwalsh1 by Great Neighbour / Super Voisin
  • 649 Views
  • 2 replies
  • 0 Bravos

Somebody stolen my wife's phone number without my apptoval

I really don't understand the procedure to activate public mobile service. Somebody tries to steal my wife's phone number and it is just done with receiving a text message.She received the message "We received a request to cancel your number to anoth...

necafe1 by Good Citizen / Bon Citoyen
  • 1952 Views
  • 14 replies
  • 0 Bravos

VERY FRUSTRATED HALP!

hello im borderline hulk smashing my phone right now, for the second time my bill payments was incorrect. the first time you managed to restore my account but you removed 2gb out of my data plan. I was so frustrated contacting you again only angered ...

winstonbattle by Good Citizen / Bon Citoyen
  • 1703 Views
  • 15 replies
  • 0 Bravos

can't make local call

I get a "don't have an active long distance add on" error when trying to place a local phone call

timsteele by Great Neighbour / Super Voisin
  • 1020 Views
  • 8 replies
  • 0 Bravos

The cell number had been stolen

Hello, I suddenly received the message at 3:37 pm today ( April 1st, 2020) from #4800 as follows... " Hey, it's Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transf...

clarahong by Good Citizen / Bon Citoyen
  • 6561 Views
  • 79 replies
  • 0 Bravos

SIM shipments and COVID-19?

Does anyone know how fast can I expect a SIM card to be shipped given the current corona situation? Normally this wouldn't be super important but my current shipping address will only be my shipping address for the next 30 days.

CenterOfGravy by Great Neighbour / Super Voisin
  • 989 Views
  • 11 replies
  • 0 Bravos

Haha koodo just got worse

At least for now. They were advertising 5 gigs for 50 per month. Now they're advertising 4 gigs for 55. Wow really?! Lol. Their rate plans have increased too... I guess since they screwed me over I have this desire to keep an eye on what they're offe...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 2021 Views
  • 27 replies
  • 2 Bravos

Resolved! porting number

Hi all I just set up my wife's phone..and no luck porting her number.. I gave up and am leaving her number as is. I would like to port my number I have the card but do not want to go through the head ache and find that it can not be ported cause I re...

minnow by Good Citizen / Bon Citoyen
  • 3408 Views
  • 28 replies
  • 2 Bravos

Resolved! accessibility for cell coverage

Hi -  Thinking of switching from Koodo to Public Mobile and wondering what kind of coverage there is in the east kootenays of BC?

winter73 by Great Neighbour / Super Voisin
  • 1742 Views
  • 21 replies
  • 0 Bravos

Resolved! Are all plans 30 days by default now?

I apologize if this is posted somewhere, but I tried searching both the Community and the main website and I couldn't find anything more recent than 2018 that shows me whether I have an option of choosing 30 or 90 day plans. For me personally, this m...

fuGGet321 by Good Citizen / Bon Citoyen
  • 1136 Views
  • 5 replies
  • 1 Bravos

Speed of 1G Data Add-On if I get $15 plan?

Hi all, New here in the Public Mobile world, and haven't quite yet pulled the trigger because I'm undecided on which plan I would like. I only discovered this company very recently, and I'm definitely eager to get on board but I am trying to do it th...

fuGGet321 by Good Citizen / Bon Citoyen
  • 3318 Views
  • 45 replies
  • 0 Bravos

Resolved! Phone has no service

Hi my last payment was March 8 but I have not had any service for the past 3 days? Who can I talk to about my account? Not sure what happened?

VilmaCastillo by Great Neighbour / Super Voisin
  • 874 Views
  • 4 replies
  • 0 Bravos

No service

Could someone please help me. I’ve been without service all day!! I can’t text/call or receive texts or calls. This is beyond frustrating as I use my phone for work. My bill is automatically paid so it’s not that. Please help

Stackie by Great Neighbour / Super Voisin
  • 732 Views
  • 5 replies
  • 0 Bravos

New user locked out

I received my SIM card in the mail today and the activation process went smoothly until it asked to pick my new phone number. Nothing happened for a few minutes, it kinda froze up, then I get a message to try again in 50 minutes. So an hour later my ...

DougB by Good Citizen / Bon Citoyen
  • 1513 Views
  • 16 replies
  • 0 Bravos

Resolved! Account suspended after 5 days!

I reffered a friend on March 27th. My friend selected autopay. She paid 25$ for the plan and it was suspended today April 1st. She received a text from public mobile saying that her payment is due on April 1st. Then she received another text saying t...

Resolved! Billing

My plan is for $25 a month and i have $7 of benefits which makes it $18 but when i check my bank statement its charging me $23. If there is tax, where i live tax is 15%, so wouldnt it still be less. 15% on $18 is $20.70                    edit: when ...

ogsurette by Good Citizen / Bon Citoyen
  • 2052 Views
  • 19 replies
  • 0 Bravos

Resolved! Unknown calls

Hi there..... I'm getting a lot of calls from Unknown companies to people I do not know....

AdamLove by Great Citizen / Super Citoyen
  • 1378 Views
  • 14 replies
  • 0 Bravos

how to make payment on line

have been trying for past week to make payment but unsuccessful as store are closed. also failed by calling *611 with my mobile #**********, Obvious I am too slow to follow the instruction given.Grateful if you can accept me paying by credit card thr...

hongwai by Great Neighbour / Super Voisin
  • 1055 Views
  • 7 replies
  • 0 Bravos
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