Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where do I & how do I unblock the PUK from the phone/SIM?
How can I have me $25 plan And use a Smart Watch with SIM... For data on Smart Watch is there anything new coming or should I get a 1 gig plan for my smartwatch..... Can someone help....
originally thought this phone was compatible but being told no after i just activated it. phone works but no data. cant access apn because it says settings not available for user...help please
Hi, I'm doing my taxes and need receipts for 2019. Who do I contact to get them?
moderator; I am locked out accidently from my phone/sim asking a PUK code; can you please help me? thanks
So I know that the 1GB is on sale for $15 instead of $30 I was wondering how many have you bought it? Also how much data did you buy? I might have over done it a bit hahahaha but it’s good to have extra just in case. Maybe not this much extra though...
Hi, I recently had troubles with my data. So after going through a long strand of held desks with Public, they asked me to use the other SIM card I had available for them. It finally worked out. So now I have one SIM card, that is not active but it w...
My son is trying to activate with public mobile. He is currently with Rogers. When it asks for his phone serial number it won't accept it, the field keeps going blank. Any help would be appreciated.
Hi all,I have the 400 minutes INTL calling add-on (from a long time ago and also the bonus so I have the minutes). I can't seem to call a cell number that is in the Netherlands so was wondering maybe I'm not doing something right. I'm calling from Ca...
Hello,I'd like to transfer to Public Mobile. After reviewing the community, I am still confused on various things. Would you please answer the following questions for me? :1)I would like to transfer 3 members of my family to PM. I understand you do n...
auto pay doesn't seem to be working? Why is that … I have money in my account to pay my bill, yet now my line has been cut off. I am "paying for my phone line yet" I am not getting the service??? Anybody else having problems of recent with their au...
Hi There, I just made another payment to buy a SIM card. After the payment was processed and taken from my bank account, this Screen below appeared, saying the "ZIP code does not match billing address". This is the second time I have tried using your...
My phone was suspended without any prior notice. I used to be on a debit card payment is now changed to an active credit card. The payment using the credit card has already gone through, yet the phone is not working.
I ordered my sim card almost 2 weeks ago and it has not arrived and since there is absolutely zero customer support from you guys this is the only was to make the inquiry. Kinda ridiculous if you ask me, anyways I just wanrt to know what is going on ...
Hi everyone! I'm about to jump in and have a few questions 1- My phone is Xiaomi Redmi note 7. Are sims csims comptible? 2- Does 3G data allows smooth video stream? 3- Can I change plan whenever I want 4- Can I cancel anytime? 5- I hear PM's coverage...
I keep getting this message since yesterday wasn't able to proceed with payment for a new activation.' Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to expe...
Hi do my text / minutes and data on my plan roll over to the next month ? thanks
I want to upgrade my plan to the $25 plan and there is a new promotion to receive a month free and would like a promotion code to receive this as I will lose my remaining $5 a month promotion for switching
Can’t verify my credit card it’s the same one I’ve always used
Hello I have noticed recently that when I am on the phone with anyone, the call temporarily cuts out and I hear static. And then they resume. It is pretty annoying because I’ve missed out details on important phone calls. Any tips would help. thanks...
My service is cancelled and I was not created any account in Public Mobile. How can I stop autopay. Is the autopay still active with cancelled account or autopay will not active.
Hello, I tried signing up with my email address and it states not a valid email address. I've tried another email address where it appears to go through but there's nothing sent to my email from pm. What can I do to resolve this issue? Thanks
Hi, I'm looking to join public mobile and I'm just wondering if it's possible to get a discount when ordering a SIM card? Thanks for any help
Does it cost money to receive calls from Australia or New Zealand? Thanks.
Hi how do I check my minutes calls and data ?
I am trying to change my phone number and it keeps giving me phone number change failed. This is my first month, Do I have to wait until after my 1st billing cysle? Or???
I am fairly new to Public Mobile. I have had 2 monthly renewal dates. On both of these renewal dates, when I tried to make an outgoing phone call, I received a message from Public Mobile, saying "talk is not included in your current plan". This is...
Hello,I had activated using a refferal code which was successfull. I haven't received the $10 value in my account. How long does it take.Activated my account just few minutes ago.
Hello, I just ported my freedom number to Public Mobile. Everything is sorted out . I am just not able to receive the call to my number. I tried calling my number it goes to the voicemailbox. what should I do?
Hello everyone, Just curious... Will the community awards be disclosed before the end of the week? Eliza5
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