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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! port in my real phone number

I am new to Public Mobile, and looking for assistance please. My Mobile number was ported out from former server fine, but not ported into my Public Mobile phone correctly. Now when my number is dialed the response is "this number is no longer in se...

https://www.dropbox.com/s/jc1wr6mbnntftml/DISCLOSURE_SUMMARY.pdf?dl=0

another SIM card

Resolved! another SIM card

How much will I pay for another SIM card? my bosss wants me to have a 780 ...number added to my phone and my iPhone can accommodate it. How much will it cost per month?

Resolved! Phone message and otp

Dear all,Iam not receiving messages or OTP from my bank and from my Internet provider.Also, wifi often goes off and onSomething wrong with my phone. Would appreciate someone would rectify the phone problems.Thanks in advance

Cannot change plan because it doesn't show options

I pressed change plan and when the screen shows up it's empty without any plan selections. I've reloaded it many times and tried going on the website multiple days but it's still the same. Is this a glitch with the website?

Resolved! Re: Changing phone number

Hi there. I think that there was a miscommunication on the site. I'm not changing numbers. I've had my account with Public for years and have a new phone that takes a smaller SIM card. I'm just trying to activate the second card to use the newer phon...

Resolved! My refer a friend rewards problem

Hello. according to my account, I have 4$ rewards of refer a friend. Today is my pay day. I received a text that I have 3$ rewards. I am wondering what is the problem. Thanks.

Resolved! Noticed that the $15 plan has been grandmotherd.

Noticed that the $15 plan has now also been grandmotherd and have received several promo offers from PM to upgrade. Not sure but does this mean that our $15 plans as well as my grandmothers $10 plan will soon be deleted?

Resolved! Is this allowed? Is this a scam?

Received this message through this forum - it also seems that I can't delete it. Even if it's not a scam is it allowed to advertise in this forum. MiaJones yesterdayCan I ask you? What is life like when money is not a problem? We will show you the sc...

Plan change

Is my phone infected? How can this happen?

Yesterday I received a weird text message that showed it came from my husband's iphone. He did not send the message. Also on my husband's phone he received the exact weird text message that showed it came from me. I did not send the message.Both mes...

Resolved! Transferring a land line number

When I try to transfer my landline number I get an error « please enter a valid Canadian phone number » it is a valid Canadian number. Please help!

Bill

Resolved! Bill

Is there a way too see your bill online each month?

Resolved! Retailer refused to sell me a SIM card.

Just an FYI to Public Mobile. I went to purchase a SIM card today to activate a new phone for a family member. The closest retailer was MEGA MART at2104 54 AVE SW CALGARY AB. I was told that I was not able to purchase a card unless they activated it ...

Resolved! Invalid SIM Card

I have transferred my cell from Rogers to Public mobile today.I confirmed with Rogers about switching the provider. SIM network unlock PIN is asked after replacing SIM card to public mobile.Where do I get SIM network unlock PIN? Thank you.

cannot make a call

I paid my bill on March 22. I have a talk plan - Canada wide. I tried to make call and it said I don't have a talk plan. I tried to call again, now it says that I don't have long distance plan. What gives?

5gb free data

Resolved! 5gb free data

Hi!! I have seen lots of people getting text messages for 5gb of free data. I have been with public mobile for almost a year and haven't gotten the offer. How do I get it?

Self Serve webpage not loading

Hi, I'm getting an error message with the following error code: SEC_ERROR_REVOKED_CERTIFICATE I had thought I could do a workaround by using the browser on my mobile, cause I was able to get to the page, but then I get the part where I need to make ...

Poor standby battery time

Resolved! Poor standby battery time

With a new Moto e (a month old). I'm a light-user. Most apps logged out, black screens, battery saver, etc, after a 100% full charge, it's down to 75% under 2 days. Is it recommended I switch-off data & use my wifi when at home. Before quick answers...

Resolved! Re: Account Disabled / No Phone Service

Account disabled paid for phone bill and it won't work?never had a issue like this before with public mobile can someone please help

Resolved! didn't receive sim card

I paid for a sim card beginning of March and still haven't received it. It was suppose to be delivered to*******************. Im moving this weekend and would like to get it. I wasn't given a tracking number or anything just a receipt and the money w...

Resolved! Screenshot to moderator

Hi I need to send screenshot of a receipt to a moderator. Is there a number to send it to? Not sure how to send it either...lol I did get the pic taken though Thank you

Resolved! Does Public Mobile have LTE?

I was looking into the plans through my account and they all seem to be 3G data. I have an iPhone and it goes into LTE but it actually seems to slow it down. I spend more time waiting for pages to load lately, maybe it’s just a general thing but I wa...

Changing credit card payments

When I go into self serve I am unable to get the system to recognize my email address. I don't remember my password and simply want to change the credit card making payments on my account.

Can't put in credit card for autopay

I'm done I have tried every way to put in credit card info including multiple different credit cards new address old address everything I can think of and the program doesn't want my credit card. I am beyond frustrated admin please do it for me. Kevi...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! port in my real phone number

https://www.dropbox.com/s/jc1wr6mbnntftml/DISCLOSURE_SUMMARY.pdf?dl=0

another SIM card

Resolved! another SIM card

Resolved! Phone message and otp

Cannot change plan because it doesn't show options

Resolved! Re: Changing phone number

Resolved! My refer a friend rewards problem

Resolved! Noticed that the $15 plan has been grandmotherd.

Resolved! Is this allowed? Is this a scam?

Plan change

Plan change

Is my phone infected? How can this happen?

Resolved! Transferring a land line number

Bill

Resolved! Bill

Resolved! Retailer refused to sell me a SIM card.

Resolved! Invalid SIM Card

cannot make a call

5gb free data

Resolved! 5gb free data

Self Serve webpage not loading

Poor standby battery time

Resolved! Poor standby battery time

Resolved! Re: Account Disabled / No Phone Service

Resolved! didn't receive sim card

Resolved! Screenshot to moderator

Resolved! Does Public Mobile have LTE?

Changing credit card payments

Can't put in credit card for autopay

My Account

retrieving my messages from my phone with a teleph...

Earning points from community for rewards

Issue after number porting – iMessage and FaceTime...

I recently changed my plan and was double billed f...