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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 2078 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 30265 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 42032 Views
  • 185 replies
  • 29 Bravos

Resolved! Incoming calls not working

I recently got my sim and switch to public mobile yesterday and everything works but I can't receive any calls. I transferred my number. What can I do?

Rojopojo64 by • Great Neighbour / Super Voisin
  • 1775 Views
  • 8 replies
  • 0 Bravos

Private Number Coming up on only one Number ????

I have a Moto Z android phone.Am a volunteer driver for a non profit agencyPhone display comes up as Private on incoming call .from agency.Everything good at their end.I had their staff call their personal phones from company and all have reported th...

cossak2007 by • Great Citizen / Super Citoyen
  • 4762 Views
  • 54 replies
  • 0 Bravos

Resolved! new phone

I am getting another phone  a Motorola Moto E5 play hope that I can use it here , can I just swap my sim to new phone oe do I need a code to make it work

scapper1 by • Good Citizen / Bon Citoyen
  • 936 Views
  • 3 replies
  • 0 Bravos

Moved, no service

Hello, I moved from the Sunshine Coast in BC to Vancouver island in Shawnigan lake area. I don’t have any service here now. What do I need to do? Do I need to change my number? Is there service here ??? PleAse help 

Karen1973 by • Good Citizen / Bon Citoyen
  • 825 Views
  • 4 replies
  • 0 Bravos

Cannot transfer (port) phone number from Virgin Mobile

Hello, I am trying to set up my new phone and I cannot transfer, or port, my old number.  I am currently with Virgin Mobile on a pay-as-you-go plan.  Should I follow the same procedure noted for Koodoo users?  That is to say, choose a new number now ...

f95476 by • Great Neighbour / Super Voisin
  • 1143 Views
  • 4 replies
  • 0 Bravos

Sending international text

Hey, I am trying to send an international text using the regular format to Malaysia, +601xxxxxxxx. Although the message indicates as delivered but the opposite side does not receive text still.Am I doing it wrong or is there certain code needed to be...

jasmineyeo by • Great Neighbour / Super Voisin
  • 1349 Views
  • 8 replies
  • 0 Bravos

New Number

Hello, I just joined with Public Mobile, I have activated my account and need to transfer my phone number from my Rogers account to Public mobile.  My Rogers account is still active.  I have not inserted my new SIM card with public Mobile into my pho...

Jgruber by • Great Neighbour / Super Voisin
  • 951 Views
  • 5 replies
  • 1 Bravos

Missing -Get a free 1GB data bonus for 6 months

Hey PM community, I did register an email address between June 23-25 and activated a new line in July 3rd on the $25 plan. The offer was Get a free 1GB data bonus for 6 months. Until today July 9th no promo applied. Not even sure how to escalate this...

maliken75 by • Great Neighbour / Super Voisin
  • 1260 Views
  • 6 replies
  • 0 Bravos

Resolved! Data Not Working

I upgraded my plan from $25  to $35 instantly because I was about to go over my data usage, and now it seems that my data is not working. How can I fix this?

Richard99 by • Great Neighbour / Super Voisin
  • 806 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK code

I need this code to get into my phone number reset pin

Justice99 by • Great Neighbour / Super Voisin
  • 1199 Views
  • 3 replies
  • 0 Bravos

Resolved! Clarification on domestic (within) Canada long distance

Good Morning,I have received my SIM card and expect to receive my new, Public Mobile compatible, phone today or tomorrow (Friday).  I am considering the $35/month plan with unlimited talk and text within Canada.  Also, because of extended family in t...

f95476 by • Great Neighbour / Super Voisin
  • 918 Views
  • 3 replies
  • 0 Bravos

Resolved! Paying for account activation

HiI have just moved over from new zealandit doesn’t seem to accept my visado you have to have Canadian visa to pay or other there any alternatives?

omidy by • Great Neighbour / Super Voisin
  • 926 Views
  • 5 replies
  • 0 Bravos

Resolved! Access to old text messages

Hello, I recently got a new phone and am needing acces to text messages from a specific date. This date is longer than 2 months ago, so I can't access it by self-serve. Any assistance is appreciated!

hgr-92 by • Great Neighbour / Super Voisin
  • 1267 Views
  • 5 replies
  • 0 Bravos

Resolved! APN greyed out

Hi, just got a K-touch phone from aliexpress that runs Android 8.1 The APN settings are greyed out and cannot be edited. After messing around for several hours I got the adb method to open up a new APN dialog......also greyed out. From everything I'v...

Amnotnick by • Good Citizen / Bon Citoyen
  • 8034 Views
  • 38 replies
  • 0 Bravos

Resolved! Mistake with new SIM card

Hello,I put the nano card into my Moto E 2nd Gen. (XT1527) whereas it should have been the middle size between the three. Now I have a hard time removing it and would not want to break the phone.How can I get this fixed? I am paying my plan but canno...

gabymobile by • Great Neighbour / Super Voisin
  • 821 Views
  • 2 replies
  • 0 Bravos

Bill

Hello,my account # How can I print my bill?Thank you  edited by computergeek541: account number removed 

gl30 by • Great Neighbour / Super Voisin
  • 694 Views
  • 4 replies
  • 0 Bravos

Can’t get data working on IPhone SE

I’ve set the APN to what was suggested, but can’t get beyond this as there is no option to enter MMSC or MMS.  Is this because the phone wasn’t unlocked properly?  Seems to be the only thing I can think of?  

Movieking by • Great Neighbour / Super Voisin
  • 1269 Views
  • 11 replies
  • 0 Bravos

SIM Card Delivery - Incomplete

Hello, I have not yet received the delivery of my SIM card as it has been more than 8 days now. RegardsUser

pavan7314 by • Great Neighbour / Super Voisin
  • 1053 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan Deactivated need to restart

Hi my plan was deactivated due to 90 days inactivity, I need to restart it. If this reaches a public mobile employee, I would like to reactivate my account. 

Yeolesuvarna by • Great Neighbour / Super Voisin
  • 1516 Views
  • 9 replies
  • 0 Bravos
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