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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone shows no service...

So I've got a Pixel 2 XL and a couple days ago it started showing that I don't have phone service... It shows bars with an X on it. Most of the time the phone seems to work, but sometimes I can't receive calls though. I've restarted my phone several...

Purchase data

I’ve purchased an add on of data, but I’m not getting any internet. Am I doing something wrong?

Rewards problem

I did not get any reward since beginning when I set as auto-payment option. It always show you got reward but I did not get any. Please someone solve this problem. Thank you!

Why I could not receive call?

Goodbye everyone. I've switched to Shaw Mobile and couldn't be happier

blacklisted

I'm not or will I ever be a public mobile customer yet they have blacklisted the tablet I purchased and have reciepts for from a pawnshop. I'm in a very pissed off mood I have to deal with no customer service. I would appreciate my tablet being remov...

Payment issues

It won’t accept my payment with anything voucher or credit debit

Add-on for use of phone while in the U.S.

Even though I had signed up and paid for the U.S. add-on,my wife while in N.C. can't use her phone. Thoughts? Andwe're still within the 10-day period.

phone compatibility

I bought a cheap Ushining brand phone for my kids to use. The phone is not on the compatible list. Anyone else have this type of phone and able to get it to work?

Resolved! Port number from Koodo

Hello! I am looking for a moderator to help me port my number from Koodo. Thank you for any help!

Change of plan

Hi I am having issue with my data usage please help me to change a plan with more data I am ur old customer looking a plan have good price and more data please help me to sort out this issue I don’t want to go to another service and one thing more I ...

Phone number lost in unique way and would love to have it back!

Resolved! Phone number lost in unique way and would love to have it back!

Hello,My co-worker just logged into my account on a work computer (Yes, I must have clicked "save password" on chrome by mistake) and has mistakenly ported my phone number to one he wanted. I've had that phone number for years (originally from Telus...

WhatsApp

Resolved! WhatsApp

How can I use WhatsApp for international calls and text, using my own WiFi?I do have WiFi on my laptop at home. This WiFi is connected on my android phone.My phone has permission to use the WiFi that is installed on it.Also, my plan has unlimited in...

Resolved! Pay my bill

Hi, I need to pay my bill but I cannot enter to my account because appear username and passaword invalid.

Resolved! Referral Code

So I just used a referral code from someone, when will I see that reflect on my account?

Resolved! Link Question

Am I able to link this account I have created, with the SIM I'm trying to Activate?

Resolved! Trying to Activate an account

Even though it's my first time trying to activate said account, it keeps displaying the same error message The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again after 50 min. and I have ...

Can't receive verification code texts

Hi everyone. I have a couple of questions. I have an unlimited talk and text plan but when I want to call certain numbers (1800s) or certain customer service . It says my plan does not support that. Also, I have been trying to register to a couple of...

About plan activation

I have recharged my account. In my profile it shows my plan is activated and will be expire on 6 September 2020. But when i make calls it says you plan is covering this calls. And i didn't get anything which my plan gives me.

"Fido" trying to steal my brand new phone number, is this normal?!

Am I being hacked or is this normal for PM? I got the SIM just 2 days ago and was assigned a phone number. I have unexpected texts from PM saying reply YES/NO to authorize porting my number to a different carrier. I replied no to the first text and ...

Pixel 3 connection issues

For the past 2 weeks I have had trouble maintaining a stable cell connection. I miss many incoming calls and outgoing calls can take a long time to connect, if at all. Cell data is also affected. Any ideas?

Resolved! locked out after one attempt - help!

My son was logging in and locked out after one attempt (using the correct email and pswd). How do I contact a moderator to sort this out? Thanks!

Resolved! I was way overcharged

So I'm moving to the USA in a few days and in order to use my maps on my phone and have working service to make calls in case of an emergency, I added on the $8 for usa roaming unlimited talk, and the $20 for 1gb of data to use my maps. The website ...

Losing Holiday giveaway if changing to 30$ 2GB plan

Resolved! Losing Holiday giveaway if changing to 30$ 2GB plan

Just got an answer from the moderator team. Apparently, changing to the 30$ 2gb plan will lose all unused holiday giveaway. How could that be possible?

Resolved! Sim activated but account not registering

Hello, I activated my SIM today and at the last step it said there was an error. The instructions said start over. I tried that and then the SIM said it was invalid. After about 30mins I decided to just test the sim in a phone anyway and the sim wor...

Figured it out.

Resolved! Porting with POA

Need help porting a number from another provider to Public. I have Power of Attorney to do so on behalf of my elderly mom, but the porting request portal is not allowing me to do so... Probably someone from the transfer team should contact me directl...