[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! US Roaming-ultd bought but not working.
On March 4th we again purchased US roaming and the purchase funds were withdrawn from our account. We still are unable to access it on our phone. What now.
cant sent texts while in usa but have the 20$ adon package
i keep getting the sorry your plan does not include sending texts while in the us, but i have added the 20$ talk and text and 250 mb data package last night. what do i do?
Website glitch or a trick?
My notification shows and my main page shows I checked in the thread that if the User take away the bravo but it is still there. What am I missing?
Resolved! Refer a friend reward
As of now i have not get the refer a friend reward and so my friend too not even get the $ 10.00 reward too.
Resolved! Got a new phone. What happens with my line?
Hey all, I got a new phone, but the SIM card from my old phone does not fit the new one. I am thinking of just getting a new SIM card that fits the new phone. Will my phone line be automatically transferred to the new SIM card? I just have to put th...
Resolved! Flip phone Samsung Neo Black LTE Smartphone
Hello everyone I do not understand the info provided on the PM site about phone's compatibillity on the network I am tryng to switch my father's service (Telus) to PM. The site here indicates it's not compatible. but if it works with Telus, why wou...
Resolved! info
How do i return a certified pre owened phone???
Resolved! referral number not seen when signing up my sister?
I just signed up my sister with PM, and I didn't see where to enter my referral number to get the $1 discount. Can someone help me with this? My number is 506-xxx-xxxx, hers is 506-xxx-xxxx, her account number is 1000000xxxxxxx4, mine is 100000000xxx...
Resolved! What is needed for visiting US from Canada
I will be visiting the US for 10 days and I want to be covered while there. Currently I have the $15 plan with 500 mins from my "one time International long distance bonus". I also have over 2048 MB of 2G data and 200 MB of 3G data. Do I need the 100...
Re-activation of account
lost phone late Jan 2022. Suspended service on line have new phone and SIM. Have changed SIM card on line. Am unable to re-activate account. Can not make payment. I re-entered card details and the account is on auto-pay. Still not able to get a ...
Resolved! Onetime 500 minutes Inter'l LD bonus
Hello, I have this type of bonus and don't understand what is it used for? Thanks,
Resolved! Sent 2 payments
Hi! Please check my account, at xxx-xxxx and e-mail [email protected] I sent 2 payments for the month of February of $25.30 by mistake because had received two public mobile payments from you. Please confirm me Thanks Edit by Dunkman: removed per...
@ locked ouy
Locked out of my account. Tried to change my password and locks me out
phone plays dead
v8Apl Phone shuts down with 100% battery last month. Gone very dead. Used 1-2 min a day for 3 months since got it.
Resolved! Can't make a call.
My account is full and up to date. When I try to make a call, get a message saying can't complete call because I have used up all available minutes. Help!
Resolved! refer a friend reward
Hi to whom this may concern, I had a question regarding the friend reward program. The friend I referred activated his account on February 4th and used my referral friend code, so one week after the reward programed changed (Jan 25th) That being sai...
My calls keep dropping have been all day long - same location where always works
My calls keep dropping have been all day long - same location where always works.I am in the USA have been for over a month ..added "too much" talk time thinking maybe my plan ran out paid for 2 plans for USA talk/text and still for some reason is cu...
Resolved! Cancel voicemail
How to cancel my voicemail? Thx
Resolved! I can no longer login. I need my account updated to new email address as my old email is inactive.
Please help me with updating my account from my old email address.I can't login so I can not tell what my Public account number is either. Thank you,Matt
Data
Hi! I’m from Sarnia On and lately my data hasn’t been working well at all. Anyone one else experiencing the same problem?
Resolved! Where can I see confirmation of my US Plan that I purchased two days ago
I paid $20 + tax for a 10 day US plan but did not receive confirmation that the US plan has been activated. My CC is showing a debit note of $22.40
Data Maxed Out
For the first time in 4 years, my data usage maxed out within 10 days of my plan starting and that has never happened before. I can't view my usage because it's reached it's limit, and I can't get any data unless I am at home on WiFi. Any solutions t...
Resolved! phone and sims lost cant recieve sms
need help lost my sims and my phone hi by samsung s9+ is not working whit public then hi go whit other compagnie but hi need my phone number but hi cant recive the sms too confirm how hi doo
Resolved! International long distance minutes
I purchase 300 international LD minutes and i can't used it to call the country, as it's not one of the area included How do I go about getting the money refund to my credit card?
Resolved! Transferring SIM number issues
I transferred my mobile number to PM from another service provider but did not respond to the SMS i got rom the previous one. Now my Public mobile sim does not work. How to resolve the issue?
Resolved! Price match or apply 2GBBonus to my plan
Hi Can you price match freedom mobile's $35/month for 6Gb plan?Freedom Mobile | Cell Phone Plans - Fast LTE, Talk & Text Or apply this promotion to my account? get 2GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo cod...
Resolved! $10 plan and the rewards I've accumulated
Hello, I'm on the old $10 plan (now discontinued) and just saw that the rates will be increasing to $13 in April. This is obviously a push to get us to choose the $15 plan. If I do switch to the $15 plan, will I retain my $ rewards? So far I've accu...
Resolved! I want to Change my email address
HiThis is xxxxxxxxxxx with the phone number 6***********5and account number: 1000000******2I want to change my email address from : removed personal information Thank youNiusha Edited By ShawnC: removed personal info
