Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Had to switch 2months ago and I want to doublecheck I made my final payment and my account is apparently gone. I'd rather be sure than a collections notice in 6 months. Any # or e-mail I can try to contact someone? Not a fan of using a forum.
Hi,I have poor cell reception at my house. I currently have an iphone5s. Does anyone know if getting a newer iphone would help with the reception? or is there a phone that gets better reception? Thanks!
Hello! I activated the account today for the 2GB $30 plan (I am in QC). However, I noticed the plan only shows 1.5GB at 3G speed. It is uncertain to me whether the bonus data (500MB) is recurring, although, the message from google promotion that I s...
Cannot re register my new phone sim
merged with initial thread on French Forum
My friend went abroad and he is stuck now. His public phone number got disconnected as he couldn’t recharge. Now how could he keep his number active while he’s still abroad? He needs this number when he comes back. Thanks.
HI Team,I have ordered the new public mobile sim card on 23rd April 2020, and I got confirmation email as well for it, but 10 working days is already Passed, but I didn't received my SIM card till day.So would it be possible to cancel this order and ...
I topped up my account and there is a plan on the account, but I cant make calls. I am not sure what the issue is. Thank you
Don't see this posted yet. Contact your potential referrals now Activate on any plan $25/mo or higher and get your next 30 days for $0 online only*. Activate by May 22nd using the email address submitted below to receive this offer. Don't forget a r...
Hello Fellow PM'rs! Happily been with PM for a few years now. My son is going to be taking over payments of his account. In my former days as a customer care rep for wireless company - we called it a COFR - Change of Financial Reponsibility. IS ther...
Hey there. Have a ticket to moderator too but in case trying here too. I am on autopay but each month I seem to need to go in to do the payment as my account suspends. Annoying but I could fix it. Today it was different tho I. Went in and balance ne...
I have reset my puk and the number of tries went down from 10 to 3. That was great for a couple weeks. Yesterday I had to re-enter the code after turning off my phone. Hit wrong number again before unlocking code was accepted. My delegate is I only h...
got a ticket from moderator. Did not respond within 24 hours and now I need another ticket reference number. Please submit me with one.
I need to change my number to a 250 area code it only lets me select from 778 area codes
Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation emails for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my broth...
Hello! I would like to unlock my phone for the purpose of selling it. I hope someone can help me!!
Is there any risk to buying a sim from an Amazon seller? I ordered one but t is only after the fact that I realized it is not Public Mobile I am buying from. Also, they have stated once it arrives I am to use the "information in the package" to con...
This morning I received a text from alerting me of an unauthorized port. I didn't think it was PM, so I ignored it and didn't want to click any random links in fear of fraud. In the span of 5 minutes, my number was disconnected from the carrier and I...
How to pay
I join public mobile in December 2019. I never used the service even if the fees for basic plan was paid every months. Can I speak to someone who could help me Aldo1
Hello i was wondering if anybody knows how to block someone from texting you
I forgot to use my friend's sharing code. Can I still use it after the fact?
I went to Walmart to open a account with public mobile, the agent put wrong email address into my account, how I can change it
Not sure if some of you remember but last year for Christmas 2019, public mobile was giving away some addons . These were 1 GB internet data and 400 minutes long distance calling.Can someone please pull out the fine print and send to me because I do ...
How do I get auto pay?
Hello, I just activated new no with public at London drugs in west Edmonton mall. Edmonton, AbSales rep help me to activate the phone, xxx-xxx-xxxxx. But, when I was creating my account on public and send a verification code I did not got it, because...
Hi there, I tried to retrieve my password using "forget my password". I didn't receive the email with instruction. When I tried again - it says my account has been locked out and asks contact admin to help. Please advise.
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