locked out after one attempt - help!

[ggraziani]

My son was logging in and locked out after one attempt (using the correct email and pswd). How do I contact a moderator to sort this out? Thanks!

[John_G1]

but if the card no longer has a valid number (because new card issued), then that will not work. I suspect an agent will be needed.

[ggraziani]

thx will get him to try the *611 thing. not sure about cc or voucher... in communication with moderator so fingers crossed.

[RossN]

@ggraziani 

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@ggraziani wrote:

nope - just today after one attempt at logging in. he'd run out of data and needed to add more. phone has been working fine until today. thx

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@ggraziani hi you can add more data by dialing *611 on his phone with a voucher or credit card on file

[ggraziani]

nope - just today after one attempt at logging in. he'd run out of data and needed to add more. phone has been working fine until today. thx

[RossN]

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@ggraziani wrote:

thanks. but even in incognito just get the same locked out message and not able to change pswd.

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@ggraziani hi was the account suspended more than 90 days? if so the account is closed permanently

[ggraziani]

thanks. but even in incognito just get the same locked out message and not able to change pswd.

[Triguy]

Here is more info using Google Chrome.

https://www.lifewire.com/incognito-mode-google-chrome-4103635

[ggraziani]

thanks. how do you go incognito?

[Dunkman]

@ggraziani 

Website can be finicky.  You can try again in one hour.  Clear cache or incognito mode.  I had similar issue with one of my accounts also a couple of weeks ago. 

[ggraziani]

thx - tried resetting pswd - no luck. Just sent message to moderators. Thank you!

[Staliger]

@ggraziani You can either create a ticket by clicking on ? on the bottom right side of the page or by sending a direct message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy · Accepted solution]

He could try the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

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