Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, New PM customer here. Inserted SIM & registered for self serve less than an hour ago. When I attempt to port-in from self serve, at the "check number for port-in availability" step, I enter my 10 digit number from the other carrier, click s...
Hello Team, I have recently moved to Public mobile, few months back. I have registered new user during that time. Even though I am trying with the correct user name and password I am unable to login my account. Can somene help with this. I have been ...
The setting up of my account did not appear to complete correctly -- the icon spun for several minutes and then timed out. Happily my credit card was debited the correct amount and my iPhone seems to work correctly with the new SIM card and phone nu...
Hello, trying to call local or receive phone call I get " "You dont have active long distance add on" voice message.For past 2 months I cant receive or make phone calls, reagrdless wich number I call 647 or 416 area...etc.I get this "You dont have ac...
I went to a Koodo kiosk in the mall where i have gotten my pins before , today went and said That I wanted 20 bucks for public once they figured out ho to do it I paid and they printed it off went out to truck and tried to input the pin an lo and ...
I have the Canada US plan that was recently launched. It says will work in US. In my self serve accounnt it says nothing about US but does have the 2GB data for US. Have a trip soon. Should it still work even if it doesn't say it?
I have a business name and GST number already, and there are no Public Mobile stores around me. I have sold 68 cards so far and received 38 refferals from customers and helped them get set up, wondering about making it official?
Hi @CS_Agent , I'm wondering if you could help me. I can't remember my login details for the online payment account. I try sending a "forgotten password" code to my email but nothing comes through... Thanks,Dave
Have made and account on behalf of my mother as she has no service on her phone. Due to this I am unable to make an account for her as she is unable to revive a confirmation code. Need help from active moderator
I have the 30-day $10 plan and see that I can buy extra minutes that roll over month to month, but I was wondering if there is a way to add extra texts in the same manner (other than the 10-day US Roaming Unlimited Texts for $8). Thanks in advance.
Since being with public mobile, I have not been able to receive pics by texts even though my plan included international text with picture messaging. Does cellular data need to be turned on for it? I have tried everything and still can not receive pi...
Hello,I was away on vacation and suspended my account. I am back and want to reactivate my account and keep my number. However, I cannot reactivate my account. The website will not let me make any payments nor am I able to change my plan. Please help...
Hi thereI purchased a data add on of 1 GB for $30 after I had used my data amount for the month. I see it listed under purchases on my account but when I try to use that data my phone says no connection. Can you help?
Hi,I ported my number from bell and my plan is 1.5gb +3gb as a promotion. But it says now i have only 1.5gb . Last month also I did contacted the moderator team to fix it. Can someone please help me to update my plan.Thanks liny
if you are a newbie to public mobile, how soon after activation can you refer someone else? for example if a husband a wife set up a new account, after one activates, can they refer that number right away to activate the second account?
Hello, Any ideas on why our home landline number is coming up as not eligible to transfer? It is still active until the end of the month and my partner would like to port it to his new PM account. We haven’t finished the process of activating the new...
My data works on LTE but I can't receive or make calls. Am I missing something...
Hi, I want to port my mother-in-law over from Bell prepaid. I went into my own account, selected to change my number, put in her number, and it's eligible for porting. Good. Assuming no typing errors on our part when filling out the porting form, my ...
Hi, Who do I need to ask to correct a missing referral reward? My referral counter hasn't triggered and I know the person I referred received his. It was activated yesterday on the old referral system. (eg: phone number, not code) Thanks.
I messaged moderators about problem 1 about 25 hours ago, I have not heard back yet. I’ve just messaged them again now with all the below. I’m hoping someone here might have a magic solution as I’ve been without phone service most of the time since S...
How do I pay the bill after the auto pay didn't work I still want be on the auto pay just I I just need to get my phone working again
I just purchased 10MB and it shows "Active" on my account, but there is no data on my cell. How long does it take for new data to be in effective?
Hey all, wondering if anyone has light to shed on this question. Every single time my plan renews, I reset the data statistics on my phone (iPhone 6s) so I can keep an eye on how much data I've used without having to log on to my account. However, th...
Hi there, Trying to port my number out to be under another carrier to take advantage of the corporate plan I have available to me now. The carrier tried to port my number out but said they couldn't because they need to see that PM was notified of my ...
As of last evening, I can not text or receive texts (on my unlimited texting plan) as my phone says the network is unavailable. I'm paid up. Anyone else having this problem? Suggestions? Thanks
Does PM phone on $15 still work in overseas?
So I've been with Public for years now and love the lowest cost and the service is fine for my needs. The problem is now my iphone5S needs to be replaced with a new one. If i go to the Apple store as I did with my current , the cost of a new iphoneXR...
Hello everyone, It appears that I JUST accidentally added the same Add-on twice. Is there anyway of removing one of them? Thanks!
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