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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55003 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62660 Views
  • 183 replies
  • 32 Bravos

Resolved! Ending "Contract"

Unfortunately despite being so pleased with Public Mobile I now no longer need the service. Do I just cancel the auto pay and my contract will end? Or do I have to go through a process to authorise the account ending along with myself no longer havin...

Autopay failed, why?

Hi, i registered for autopay and my credit card is valid and has money on it. Why did the autopay fail and how can i pay for mu phone service now? 

Gerald1980 by • Great Neighbour / Super Voisin
  • 945 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone

If I buy a phone with ur app can I use my account to pay

Flokapralos by • Great Neighbour / Super Voisin
  • 669 Views
  • 1 replies
  • 0 Bravos

Charge twice

Yesterday, I activated my phone.Today, I find out that it charged twice in my account ($17.25, $14.95)What's wrong

AppleMin by • Great Neighbour / Super Voisin
  • 918 Views
  • 5 replies
  • 0 Bravos

Payment

I have changed my credit card and now Auto pay does not work, what do I do now?

CrowChild by • Great Neighbour / Super Voisin
  • 1359 Views
  • 8 replies
  • 0 Bravos

Canceling AutoPay on number portout

I've transferred my number out of PM but forgot to cancel autopay. Now my account is inaccessible. Can a mod make sure my auto-pay is off? My account is due to top up from my CC in a few days.

tomtoth by • Great Neighbour / Super Voisin
  • 867 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card swap

Hi there, I'd recently got my phone stolen and have purchased a new one, I would like to swap my sim card over to the new phone, I have the sim card already.

shnazzyjazzy by • Good Citizen / Bon Citoyen
  • 4058 Views
  • 21 replies
  • 0 Bravos

Resolved! Problem Bringing Phone Number

I just activated and got a message saying there was a problem bringing the number over. The message also said I would get a call to help. That call hasn't come. What an I supposed to do now, as public mobile doesn't have any contact info for the supp...

jdcaudle by • Great Neighbour / Super Voisin
  • 993 Views
  • 2 replies
  • 0 Bravos

Resolved! My Old Sim Card Was Lost

My Old Sim Card Was Lost and Iam trying to activate my brand new bought sim card to my iphone.  Ive done this many times before when I lost my sim card but right now its not lettin and when I talk to you automated botter it still cannot help me get m...

UltimateZ by • Good Citizen / Bon Citoyen
  • 2410 Views
  • 10 replies
  • 0 Bravos

Resolved! Switching phones

Hi I already have a phone with public mobile but I am getting a new phone how do I go about switch/activating the account to the new phone

Jennben by • Great Neighbour / Super Voisin
  • 1970 Views
  • 5 replies
  • 0 Bravos

Resolved! New customer - not receiving incoming calls

I activated my PM SIM yesterday, but I have yet to receive any incoming calls. Family and friends say it goes straight to voicemail? Have I missed something? 

lnpardy by • Great Neighbour / Super Voisin
  • 1280 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment vouchers

I lost the payment voucher, is there anyway of contacting someone to get the voucher added to my account I tried the store I purchased from but they are unable to view it to reprint I guess it’s a safety feature 

Kakeep by • Great Neighbour / Super Voisin
  • 1977 Views
  • 8 replies
  • 1 Bravos

Can not send MMS messages from iPhone 6S

Hello, I am wondering if anyone else is having issues with sending MMS (Picture)  messages (MMS is turned on) from their iPhone? It says message send failure. Not delivered. My data is turned on. I am able to sent regular text messages and iMessages ...

LitlLdy by • Mayor / Maire
  • 5184 Views
  • 35 replies
  • 1 Bravos

Autopay reward

I pay automatically from the bank every month. Why didn't I get 2 yuan reward?   edited by computergeek541: removed mailing addresss and changed title

PMuser2021 by • Great Neighbour / Super Voisin
  • 986 Views
  • 3 replies
  • 0 Bravos

Unable to Pay, Credit Card not accepted

My plan expired today, I can't pay, PM won't accept my valid card.  Help! Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charge...

ReillyWood by • Great Citizen / Super Citoyen
  • 2028 Views
  • 9 replies
  • 0 Bravos

Resolved! LOST SIM CARD

Was in Florida for the winter and misplaced my Toronto Sim CardHow to get a new one with my # ?Thanks

skeptical11 by • Good Citizen / Bon Citoyen
  • 1806 Views
  • 5 replies
  • 0 Bravos

Data is not working

My data is not working.  Anybody else have this problem before?  I spent all day yesterday with PM trying different things to fix it but to no avail.  Yes, I do have data, and I did turn it on.  I've been trying to change the APN settings but I'm not...

lmkwan by • Good Citizen / Bon Citoyen
  • 2432 Views
  • 14 replies
  • 0 Bravos
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