Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Ok so i have been out of the loop lately im noticing existing customers can choose to go to points . From what I see for opting in I will receive 5 points and also another 40+ (1 for each month i been here) now does that mean I will lose my current r...
I have a canadian phone number with public mobile plan. Unsure if this allows me to send/receive SMS messages to/from international numbers whilst I am abroad? How can i activate my number? I dont care the cost. Pls and thx
Can somebody help me regarding to my situation on my samsung galaxy s10 its says unregister network i try to use manual network selection and it says unable to connect try again
Iphone XsiOS 15.3.1,Cellular data no working since updated iphone. I tried everything but still not working. What can I do. Is there a way to contact Customer Service??
I just bought a new Lg G7 ThinkQ and I moved my PM SIM in it. I can call, text message but I can't use the data because I can't add a new APN, as I found in some instructions that I have to do. It is no + sign to add it... Can anyone help? Thanks in ...
Good day,For the past couple of days, I have not been receiving calls when I am on the other line. My friends and family have been trying to call me but it goes directly to my voicemail. I have restarted, turned off my phone and checked for all updat...
Hi dear I missed my rewards in my this month bill it should be reduced to 22$ but now is 28$ it really disappointed me as I got 2$ rewards for auto pay as well as 1$ for referring a friend. what should I do now?best Sima
Signed up a friend but haven’t received my $10 off my account yet? also was supposed to get $5 off a month for 6 months but have not seen that added on yet either?
For my account and my wife's, our auto pay was due today. I have ample funds in my bank account, and the debit card is current, yet we have been suspended for NSF.Checking my bank records, it doesn't seem as though any attempt was made to access pay...
Its 2022 and Mobile makers are hinting at no SIM devices. When is e-SIM coming? I am stuck with two phones I have and cannot make use of my eSIM instead. It's sad that this simple technology takes ages to get to Public Mobile while Telus, Lucky etc a...
Hi there,I'm currently having trouble calling my family's home phone number. Every time I call the family home # 604.***.****, I get "8uv1 your call cannot be completed as dialed". I can call other numbers and people but for some reason I cannot call...
Hi there, At the time of enrollment with PM, I was offered a 3GB bonus data and was told it would never expire. It used to show up in my account View page but not any longer. I mainly use WIFI and hardly use any data or even my phone. I left the dat...
I want to log into my account to pay my bills through my phone and also keep track of the data, but I don't remember my password and the security also. At the time of buying the representative already made the account for me and choose some random an...
I tried to port my number from an other service provider to Public mobile. Team said the port was successful, but I am unable to make any calls or receive any calls. Could you please give me a call at xxxxd Edit by mimmo
I ported my number over a week ago, and I'm still not able to receive phone calls and text messages. If I send a text message the recipient doesn't receive it. Unless they're a public mobile customer. This is a critical failure when transferring s...
I'm on the $15 a month plan and I've noticed that my monthly charge varies from $12.43 to $14.69 to $13.56. I'm vigilant about my phone usage but clearly its not over $15. Why is the monthly charge not consistent?
HiMy 2nd phone with a 2nd number is brokenI can't access any information and can't recall if i ever registered with the 2nd numberAll i have is the number and can't access the system to stop payments. How do i reach an agent ?Thanks Problem is hopef...
My good friend recently passed away and his widow asked me to close his account. I cannot get into his account because I don't know the password. I could use the change password function but I don't have the password for his e-mail account. Any sugge...
I have been running out of data quickly since my plan started and i don't feel my usage is accurate. i just upgraded my account to the 500 mb plan. and now it tells me ive used 75% of my data. can you please take a look and remedy
