Community

Resolved! How can I change my credit card number?

Resolved! I've Been Paying for Public Mobile for 5 Months, I do not have a public mobile phone?

Hello Public Mobile, With the Corona virus situation I've had time to go over my banking and have found that I have been paying for a public mobile account for I believe 5 months. I do not have a public mobile phone, I tried to get a sim card to work...

Resolved! moblie data will not connect

I am new customer, so far i have not been able to connect to Mobile Data,

Resolved! Data will running out

Covid 19 going to cost me a lot of money I almost use up my 12 gb in one month because reading news,and video chat with the family,I wish publicmobile they could do something to help out  time like this ?

Resolved! Data not used

I just added money to my account so I can add some data. I added today’s I wanted n then shortly after I got a message saying I used 75% of my data. I did not use it yet.

Resolved! Texts not recieving

I can send texts, my account is paid. I am getting screenshots from friends of my texts incoming, but there texts back are not coming through. Help????

Resolved! Re: Not able to receive text messages from Rogers customers

@chillpills Good to know!I'm tagging the @CS_Agent so they can see this is becoming a real issue for users.In the meantime, I'm using Whats App without any issues! So, I recommend that. However, some of my contacts refuse to use Whats App (dont even ...

Resolved! Plan expired

I just checked my account and found my plan expired. I am on automatic payments.

Resolved! Community Rewards - badges

I am fairy new to PM. Can someone tell me how many posts / replies they made in the forums before they were able to even get the $1 off reward? Just so I have a sense of what amount of participation is required.. thanks!

Resolved! Community rewards

Hi,I'm trying to figure out what ranking I need to start earning rewards from commnity. Can someone please help?Thanks!

Resolved! Referral code

Hi,So when I signed up, I got excited and forgot to put in the referral code. Can I stillput in my friends' code?Thanks!

Resolved! No Data

I have 8.5 GB of data and Public Mobile tells me I went over my data but why did you not slow it down instead of leaving me without for 2 weeks. This is very frustrating. I left wind mobile to come to you and I have never been without data until now....

Resolved! Trying to Activate a new sim card

I bought a Public Mobile Sim card at Walmart today. I am trying to activate it now. In step 1 of the Public Mobile Online Activation, I always get the message Invalid Sim. My 19 number digit on the back of the sim card is entered correctly. Any sugge...

Resolved! Data Speeds

Hello, Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website. Thanks!

Resolved! Is it common to get the v2 message when making a call?

A number of times lately I make a call and get the v2 message saying lines are currently busy and to try again lately. I haven't experienced this in the previous couple of months and was wondering if this is a "Public Mobile service" issue or just th...

Resolved! Receiving calls from Mexico

I understand my $25 pre-paid account does not allow for overseas calling without an add-on but I was of the belief that callers from Mexico, the US or other countries could call me directly with no additional charge.That has not been the case recentl...

Resolved! New Customer Promotions... March 2020

I have been waiting for the next New Customer Promo for quite awhile now. I have three people in the wings about ready to make the move. But... no sign of a new Promo on the horizon though I know, it could happen tomorrow morning... I guess I am thin...