Points Program

[JL9]

Well I know there is no way you can request or go back to the way it used to be if you activate after Jan 25 of this year (or whatever the date is) but what do you think the chances are, that at some point they may go back to that or something similar due to customer feedback etc...I know, I know..probably wishful thinking, eh?🥴

[darlicious]

@JL9 

Yes....dang it and you just missed the rewards boat when you came back. Left sitting on the dock wishing you were a better swimmer.....now to make up the difference you can spend more time in the community and ramp up your referral game to get back what you lost. Pm is just making work harder for your "rewards" they only eliminated the really passive ones....more bang for their buck or rather for your point.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

Hopefully that is the case because I would be a huge fan if we could get at least a little of that back. I mean with a 35 plan I am getting 1.75 in points back which I didn't get under the old rewards plan but I also don't get the 2 autopay discount, so while that is only a difference of a quarter a month, there are some obvious other difference with loyalty being the biggest. I think I was 3 years in getting 3 dollars a month off, so I would have been capped at the 5 or 6 or whatever the max is if I didn't leave lol...da.mnnnnn

[darlicious]

@Meow @softech @JL9 

And I give you......drum roll....Public Points! Trust me the team of Telus attorneys took a long hard look at the rewards program and told telus not to touch it and roll out a whole new loyalty program. Then they started looking at all of the grandfathered plans to slowly target for price increases to claw back rewards. Telus is protecting their brand and image and if anything may harm it they will open their pocketbooks to protect it unlike bell or robbers who will take every last penny they can get and ruin customers credit to ensure that they do.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

Depends on how they do it. If they meet in the middle it may calm down any unrest that occurs and be more attractive for new customers as well.

[softech]

I agree with @Meow   and I have similar experience with my Cash Back Visa.  Not one card but multiple.  2% became 1.5% and became 1%.  One card even change the Reward system completely.

While we hope enough complains would force them to do something, big corporations have a team of lawyers to make sure they did things "correctly".  Yes, we heard of class actions a lot.  But compare with the number of "failed" class actions (and  remember to include those didn't even make a case at all -- probably like this particular one), the successful ones are  very very very  small in percentage.. yes, it's always good to keep your hope afloat  🙂

Trust me, they have all the right to change the reward system and even eliminate it completely (yes, don't upset them, if there are too many troubles keeping the rewards, they will cancel it .. best way to deal with troubles )

[Meow]

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@darlicious wrote:

Removing it or forcing customers onto the points program would run afoul of the competition board and the advertising standards board of Canada. Not only would they be forced to reverse their decision they could face miliions of $$ in fines and compensation and a public relations nightmare.

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I hope you are correct. But companies are known to modify their 'reward' program and explain that with a lot of words.

I had VISA card offering (NOT limited time offer!) 4% cash back for certain purchases. After 2-3 years they reduced that to 3% with a lot of explanation.

If PM modifies reward program for everybody who is going to force them to reverse that? Are you going to file complain, sue them, start class action, etc.?

[darlicious]

@JL9 

I don't see telus finding a loophole to force customers onto the points program as it's the rewards program has been pms main marketing tool and part of public mobile's brand and image for the better part of a decade. Removing it or forcing customers onto the points program would run afoul of the competition board and the advertising standards board of Canada. Not only would they be forced to reverse their decision they could face miliions of $$ in fines and compensation and a public relations nightmare.

The one thing telus cares about more than their bottom line is its image both publicly and in the industry and their customer satisfaction ratings. This is evidenced in their overall statistics gathered by the CCTS and all of their brands reduction in both complaints filed and resolutions. I hope they realize this before they implement the 30% rate hike on the $10 plan at the end of April.

I just find it disappointing that so few members seem to care or be outraged enough to join an outcry over this rate hike if it doesn't affect their current plan. Since the $10 50/50 plan holders will see what is effectively a per unit price change in their alotted texts/minutes from $0.10 to $0.13 I wonder if the $5/500min add on was raised to $15 how many $15 plan users would be happy with that change? 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[computergeek541]

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@JL9 wrote:

Hopefully they do this by sweeting up the new program in a few ways!!

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Wouldn't that defeat the purpose of making changes if those changes were due to the long term feasibility of the old program?

[JL9]

Hopefully they do this by sweeting up the new program in a few ways!!

[JL9]

Yeah I wonder, I think if they attempted to force a switch that those customers would be very unhappy and raise a bit of he!! but I can definitely see it going that route as it obviously seems financially better for them.

[JL9]

Yeah, fingers crossed - now I wish I didn't leave in the first place..:/

[HALIMACS]

That, @ShawnC13 , is a very interesting question. 

I would surmise all customers will eventually (over time) be migrated to the new points program as they will make participation in the old program less and less enticing,  piece by piece. 

Like pulling off a Band-Aid extremely slowly ...

[esjliv]

@JL9  - slim chance. This is a direction I have a feeling PM would prefer all customers to go in one way or another, or eventually.

[ShawnC13 · Accepted solution]

I would say ZERO chance.  This is coming more in line with the Telus Rewards and don't see any possibility of it going back to the old rewards.  My question is how long can those on the old rewards stay on it before they get rid of it.

[BKNS27]

@JL9 

Yup, wishful thinking!

[HALIMACS]

@JL9 

Quite honestly, I don't see it happening. However, there may be future promotions or very short-term opportunities provided for existing customers.

One can hope!!!