Voicemail

[RandyPickup]

I pay monthly and it will not activate 

[esjliv]

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@RandyPickup wrote:

I pay monthly and it will not activate 

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@RandyPickup  - have you restarted your phone lately?

Also, you can try to perform a Reset of your Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If still issues, delete any voicemail contact number you have in your phone, then re-add it.

You may wish to choose one that is localized to your area listed here: 

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-N...

[JL9]

Do you get any message or automated response at all? I just activated today and left a test vm. I just now accessed VO I email and had the automated public Mobile message walking me through setup. All of that went smoothly and my only issue is using a 100% automated greeting. If you aren't getting that at all or dead air when you try to access your voicemail, it may be something that needs to be escalated for sure.

[darlicious]

@RandyPickup 

Here's the link on how to set up your voicemail. If you encounter a problem we will help you figure it out.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.