Calls go to voicemail

[K13thompson]

I have switched my parents phones to public but their calls go directly to voicemail. 
please help. I have been looking for answers all day. 

[esjliv]

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@K13thompson wrote:

I have switched my parents phones to public but their calls go directly to voicemail. 
please help. I have been looking for answers all day. 

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@K13thompson - 

You have received some helpful advice in this thread, so hopefully that means your parents accounts are working and all services are up and running, including incoming calls.

Note:

Cell porting can take 2-3 hours to complete.

Landline/voip ports can take 3+ days to complete.

Incoming calls are typically the last to port over. Ensure they do not cancel their previous provider's services/account (or the port may fail).

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If still issues after the provided troubleshooting, contact Public Mobile Representatives (CSA), by either two methods, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Yummy]

@HALIMACSThis is great list of what to check if calls go directly to voicemail.

Could be Any other reason(s) (just to create good, thorough check list)?

[HALIMACS]

@K13thompson 

If you recently activated, is it possible you may not have responded Yes to the Port Arthorization request, if you transferred from another provider?

Otherwise, try these fixes:

• ensure airplane mode is not enabled

• ensure do not disturb is not enabled

• ensure the number calling you is not on a blocked senders list

• disable any call-forwarding features/settings

• turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

• remove and reinsert your SIM card

• reset network connections

[Yummy]

Check your parent's phone if it is set to accept calls only from people in contacts.

Check if 'no disturb' is set on.

What phone do they have?

[softech · Accepted solution]

@K13thompson you are requesting porting of the phone number? Sound like porting is not completed

have you got a text from the old provider yet? you replied within 90 mins?

if you missed that, no worry, I will  message you a phone number to your Community inbox, envelope icon on the top right.  Call that number , talk to live support and they can retrigger that process