Help!!!! No service Can't make phone calls phone have no signal as well no data!!!

[VidaM]

Phone basically Act like brick. Had this happened few days ago and a signal phone call internet came back after a day.  Now since yesterday no signal no phone call no Internet.   I'm on 5G plan. Phone is 3G. Plz help!!!!! Thank you.

[Buzzbee1]

Thank you for ur response. I have and the final conclusion was to escalate it management level but I have not heard from them yet and still no phone service for which I am paying. Other than change phone providers don't know what to do

[hTideGnow]

hi @Buzzbee1 I think time to ask support to help

Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Buzzbee1]

I have had the same issue since 2 weeks. No service .and I have done all that was suggested.,.. still no service 

[Phil_Adelphus]

@VidaM   When you say your phone is 3G do you mean that's all it can do, or that you have your settings option set to 3G?

[VidaM]

Thank you dear I'm just so frustrated with the phone. It's working not working. Can't figure out why. I'm gonna message the  cs agent see if they can help me. Thank you.

[Handy1]

@VidaM  Can you try your SIM card  in another phone to test ? Also can you confirm your account is active and not suspended ?

Also check 

Outage map in your area:

https://istheservicedowncanada.com/

if no outage and account is active and rebooting phone or reseting network settings won’t help 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437