Transfer phone to new account

[BFM127]

My phone number is 709-x-x.

My daughter Mikaela x's is 709-x-x

I am currently paying for her phone. As she is now 'on her own' she will start paying for it. She doesn't recall setting up an account so we don't know where it is!!! Yeah I know. Anyway how do we transfer her phone to her credit card??

Thanks

Edit by Dunkman: removed personal information

[Dunkman]

@BFM127 

Do you remember if your daughter activated in store or at home?  

If in store, you would not have created a self service account.  

You can create an account now:

https://selfserve.publicmobile.ca/self-registration/

If at home, would have created an account when she first activated her SIM card. User name is email address.  If you forgot password, you can try to reset password.  

https://selfserve.publicmobile.ca/forgot-password/

If all fails, you will need to contact customer service agent.  

[BeachNBeer · Accepted solution]

@BFM127  As for your question. Do you know know the email address and password you use to log into the account?. 

If you do remember, log in and click Payments then bottom left "manage my card" and change the credit card details.

If you don't remember anything you'll have to contact support. Be prepared to answer lots of questions so they can verify that you're the account holder.

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[BeachNBeer]

@BFM127  First you need to click the little down arrow on right of your post to edit the post and remove your personal info. This is a public forum and everyone can see it as we are not employees of Public Mobile but customers like you.