DATA

[woolffr5]

I PURCHASED DATA BUT IT DOES NOT APPEAR IN MY LAPTOP ACCOUNT. THE PAYMENT FOR IT IS THERE.

[CountyDownIeUk]

The TOP UP process even has, in bold, reminders that the add on purchase is TWO steps. 

[esjliv]

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@woolffr5 wrote:

I PURCHASED DATA BUT IT DOES NOT APPEAR IN MY LAPTOP ACCOUNT. THE PAYMENT FOR IT IS THERE.

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@woolffr5  you mean it does not appear under your My Data and Addons section?

If you added the addon successfully, and you don't see it, then you did not add it yet, which sounds like your case.

see other posts for the 2nd step needed.

[hTideGnow · Accepted solution]

Hi @woolffr5 Buying addon requires you to load fund first and the actual buying.   Many people loaded fund and didn't go back and buy.  Check if your My Account Available Fund still have the find you just loaded, if so, go back and buy

let us know if it works