New Account-No incoming service

[mindfulmum]

Referral friend isn’t getting incoming texts or calls.  I read this can happen because the SIM card was taken out too soon. (The 4 step instructions don’t clarify when to put it in) 

New account not receiving calls or texts! A call was made to Bell and we were told it was straightened out but still not working and it’s been over a week. 
When I call their number it goes straight to voicemail. They were with Bell. How to fix this?  The message is the old one set up with Bell and I think that’s wrong-shouldn’t it be set up with PM and how is that done anyway 😅 We are not techy people. Much appreciation for any help. Btw, the phone in question is an LG5

[JL9]

They will have to Bell to reinitiate the text to port over

[mindfulmum]

Thank you. I’m going to try that and hopefully it will clear up the issue. 

[Jb456 · Accepted solution]

@mindfulmum  The port is stuck or they didn't leave bell sim in to authorize the port via a text message that is sent that you have to reply yes to.

Have the person that is trying to come over reach out to support.

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.