international calling

[shskr]

Tried this morning to call italy and the message i got from public mobile is I don't have that feature on my account, even though my add on has been credited with 400 international minutes.

[AE_Collector]

@shskr 

Thanks for reporting back!

AE_Collector

[shskr]

Yes the number was missing 2 digits to complete. Works great.

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[shskr]

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@AE_Collector wrote:

I think you would star with 011 then 39 for Italy and then the full telephone number.

AE_Collector

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I see i think the number that was given started with 01 then 39. I will try again tommorow.

[AE_Collector · Accepted solution]

I think you would start with 011 then 39 for Italy and then the full telephone number.

AE_Collector

[shskr]

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@AE_Collector wrote:

@shskr 

You selected the add-ons in the purchase area and they show in your add-on list now?

What exactly did the recording say? I have heard reports of a recording telling you that you need a specific add-on to make a call but getting the recording doesn't mean the call won't go through since you gave the required add-on. Wondering if you got recording and hung up. Also, are you certain you were dialing everything correctly, numbers can get confusing with international calling.

AE_Collector

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Yes I selected $0 Free Holiday giveaway 400 international minutes.

The recording said something to the effect I didn't have the add-on feature. And I hung up.

The number that I dialed was given by someone in italy, which I believe was probably not complete. I will try a number that I know works through a landline.

Thanks @AE_Collector and others for your help.

[AE_Collector]

@shskr 

You selected the add-ons in the purchase area and they show in your add-on list now?

What exactly did the recording say? I have heard reports of a recording telling you that you need a specific add-on to make a call but getting the recording doesn't mean the call won't go through since you gave the required add-on. Wondering if you got recording and hung up. Also, are you certain you were dialing everything correctly, numbers can get confusing with international calling.

AE_Collector

[shskr]

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@hairbag1 wrote:

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@shskr wrote:

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@Triguy wrote:

Unfortunately it is not included.

• International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

You could purchase a LD calling card or use wi-fi apps like Skype, TextNow, or WhatsApp.

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So the free gift of 400 international minutes include the countries above or just Can and USA?

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Remember...you can call them while you're in Canada only.

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Yes i'm in Vancouver.

[hairbag1]

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@shskr wrote:

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@Triguy wrote:

Unfortunately it is not included.

• International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

You could purchase a LD calling card or use wi-fi apps like Skype, TextNow, or WhatsApp.

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So the free gift of 400 international minutes include the countries above or just Can and USA?

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Remember...you can call them while you're in Canada only.