08-13-2019 02:21 PM - edited 01-05-2022 06:23 AM
I must be using the wrong username and/or password. I can't sign in or get started.
Can I somehow cancel everything so as to sart over?
Harold
08-13-2019 03:21 PM
08-13-2019 03:18 PM
Hi
The website is not the best
I had the very same issue when I first singed up
I would recommend trying after an hour and I am optimistic it should work
08-13-2019 02:33 PM
Hi
Can you locate the welcome email that you received after signing up for selfserve? It is possible that you used different email than for the community account.
What happens when you try to log in, any kind of error message?
What happiness when you try to open the selfserve account https://selfserve.publicmobile.ca/self-registration/
08-13-2019 02:30 PM
@HArold7 If you can't log in, clear your cache on your browser and restart your computer and see if you can log in. Try another browser or computer if that doesn't work.. If not, and you aren't sure if you are using the right user name or password, do the "forgot my password".
If all else fails, you can contact a moderator about it, but know it takes aprox. 48-72 hours (2-3 days) to get a reply.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-13-2019 02:23 PM
Website is a bit finiky at times...not yout fault. Wait for an hour and try again with a different brower or use incognito mode. Cleaar your cache files.
keep us posted how you make out.
08-13-2019 02:22 PM