Generic error at payment processing page

[alilow]

Trying to activate my sim. Got to the last page, clicked "activate", and then got generic error message. Have waited over an hour to try again and still getting "invalid sim". Tried incognito, different browsers. Checked my credit card and the payment is pending. What can I do now?

[TheOldVR]

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@SD08 wrote:

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@TheOldVR wrote:

Trying Chrome incognito mode is not worth a try?

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@TheOldVR 

Since the OP said there was already a pending charge on their credit card, it's not a good idea to make another attempt or it could result in a double charge, that is, if they can even get past the invalid SIM message.  In this case, contacting the moderators was the best course.

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Ignore my recommendation... go with @SD08 ... makes sense!!

Happy Monday peeps!

[SD08]

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@TheOldVR wrote:

Trying Chrome incognito mode is not worth a try?

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@TheOldVR 

Since the OP said there was already a pending charge on their credit card, it's not a good idea to make another attempt or it could result in a double charge, that is, if they can even get past the invalid SIM message.  In this case, contacting the moderators was the best course.

[TheOldVR]

Trying Chrome incognito mode is not worth a try?

[geopublic]

@alilow  If you can't get it going then you need to notify PM. 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

[RossN]

did you check to see if you have service * 611 will tell you