Not receiving phone calls or SMS

[timing]

Hey all,

For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call.

I tried to look through the forum but really didn't find anything.  I haven't changed my plan or added any new add-ons for the last couple of months.

One thing I tried, that I read on the forum, was to report the phone as being lost/stolen, then after a couple of minutes, say it was found and restart the phone.  Still nothing.

Any suggestions?

[mh1983]

---

@timing wrote:

So I was able to get a hold of another phone.  I added my sim card to it, and yes, I was able to get the messages on that phone.  So, I switched it back to my phone, turned it on, tried to message it with the other phone, and low and behold, it now works.  Now I'm able to receive messages and phone calls.  This has to be the weirdest IT problem I've had to deal with.  Any suggestions why this worked?

On a side note, I was reading that there have been a lot of Samsung users running into the same issue with no solution that I was able to find.  Hopefully, this is a permanent solution.  I'll post in a couple of days if things are still in the clear.

---

Yeah, that's a doozy. But just glad it's working again. I guess SIMs can be finicky? Maybe it wasn't fully seated properly or there was some debris/dust in the reader of your original phone. Taking the card out only to reseat it seems to have been just the ticket. 

Hope that doesn't happen again. If it continues to, you may want to look at getting a new SIM card. But glad you're up and running!

[PM100]

---

@timing wrote:

@geopublic 

Which I did do beforehand and still had the same problem.  I'm wondering if it has something to do with the phone being the original problem, but when I did remove the sim and put it back in, that it didn't know how to deal with the clogged up messages.  When I put the sim card back into the other phone, the phone knew what to do and was able to un-clogged the messages.  From there, when I put it back into my phone again, there was nothing blocking its pathway anymore and was able to work once again.

I'm not too sure if this is a thing, but it's the only hypothesis I can think of right now.

---

kind of like deleting that one print job thats holding everything up and then all the other printing jobs stuck in queue start printing (?).

Thanks for posting back that you got it to work.

[geopublic]

---

@timing wrote:

@geopublic 

Which I did do beforehand and still had the same problem.  I'm wondering if it has something to do with the phone being the original problem, but when I did remove the sim and put it back in, that it didn't know how to deal with the clogged up messages.  When I put the sim card back into the other phone, the phone knew what to do and was able to un-clogged the messages.  From there, when I put it back into my phone again, there was nothing blocking its pathway anymore and was able to work once again.

I'm not too sure if this is a thing, but it's the only hypothesis I can think of right now.

---

@timing  Glad you got it going.  Keep us posted if it becomes a problem again.

Take care.

[timing]

@geopublic 

Which I did do beforehand and still had the same problem.  I'm wondering if it has something to do with the phone being the original problem, but when I did remove the sim and put it back in, that it didn't know how to deal with the clogged up messages.  When I put the sim card back into the other phone, the phone knew what to do and was able to un-clogged the messages.  From there, when I put it back into my phone again, there was nothing blocking its pathway anymore and was able to work once again.

I'm not too sure if this is a thing, but it's the only hypothesis I can think of right now.

[geopublic]

---

@timing wrote:

So I was able to get a hold of another phone.  I added my sim card to it, and yes, I was able to get the messages on that phone.  So, I switched it back to my phone, turned it on, tried to message it with the other phone, and low and behold, it now works.  Now I'm able to receive messages and phone calls.  This has to be the weirdest IT problem I've had to deal with.  Any suggestions why this worked?

On a side note, I was reading that there have been a lot of Samsung users running into the same issue with no solution that I was able to find.  Hopefully, this is a permanent solution.  I'll post in a couple of days if things are still in the clear.

---

@timing  Does not compute 

Once you used your sim in the other phone and incoming calls/texts started working it confirmed that the issue was 100% related to your phone. The fact that your phone started working after your removed the sim for a couple of minutes suggests the fix was your phone needed the sim removed for a couple of minutes and a phone reboot afterwards.

[RossN]

I hate to say it but if everything else fails a factory reset may be in order

[timing]

So I was able to get a hold of another phone.  I added my sim card to it, and yes, I was able to get the messages on that phone.  So, I switched it back to my phone, turned it on, tried to message it with the other phone, and low and behold, it now works.  Now I'm able to receive messages and phone calls.  This has to be the weirdest IT problem I've had to deal with.  Any suggestions why this worked?

On a side note, I was reading that there have been a lot of Samsung users running into the same issue with no solution that I was able to find.  Hopefully, this is a permanent solution.  I'll post in a couple of days if things are still in the clear.

[mh1983]

---

@PM100 wrote:

Did you try a simple battery pull ? a long shot i know, but while you are waiting....

---

Not possible on most modern phones and the 32 sec reboot is an equivalent of a battery pull.

[PM100]

This article below talks about deleting your phone app data as a solution, however note you would lose your call history because it sets the app back to factory settings (therefore backup if being tried).

https://thedroidguy.com/2019/06/what-to-do-if-galaxy-s9-plus-does-not-receive-calls-or-texts-from-mu...

[smp99]

I hope you have already sent a message to the moderators.

What plan are you on? If it is the $10 or $15 plan I wonder if the minute/text counter got borqued somehow. 

[stonechucker]

@timing, wow... such a strange problem.  Have you got access to another active SIM (with a known number) that you can try in your phone, and see what happens?

[geopublic]

@timing FYI

https://www-androidcentral-com.cdn.ampproject.org/v/s/www.androidcentral.com/how-use-do-not-disturb-...

[PM100]

Did you try a simple battery pull ? a long shot i know, but while you are waiting....

[timing]

@mh1983 

Just tried that, nothing changed.

[mh1983]

This seems odd. Service is fine here, but there can be account-specific issues.

Scrolled through and didn't see mention of this, but did you try a hard reboot of the phone? Hold power button for 32 seconds; ignore what happens on the screen (it may vibrate too). 

Good luck!

[timing]

@geopublic 

Yep, nothing there.

And with the factory reset, I'm not touching that until I hear from PM and see if its something on their end.

[geopublic]

@timing  Open your Phone app as if to place a call, tap the menu button and select CallSettings. Select Call Rejection. Then select Auto reject list and make sure none of the numbers that you can't receive callsfrom are in that list. If they are, you can delete them from the block list by tapping on the trash can icon.

If you are not blocking or your ringer is on then your only option is to perform a factory reset.

[timing]

@Dunkman 

I think that's a last option at this point.  Before I even do that, I would want to talk to PM first to see if it's anything on their end.

[Dunkman]

@timing 

Factory reset of phone?  (back up first)

[timing]

@Dunkman 

Tried that too.  Had it on for a minute or two before turning it back off.

[Dunkman]

@timing 

Maybe try turning on and off airplane mode?

[timing]

@Anonymous 

Call forwarding

unconditionally

Voice: Not forwarded

[Anonymous]

---

@timing wrote:

@Anonymous 

Goes straight to voicemail.  This happens for both listed numbers and unknown numbers.

---

In your dialer, "call" *#21# . What comes back?

[timing]

@Anonymous 

Goes straight to voicemail.  This happens for both listed numbers and unknown numbers.

[Anonymous]

---

@timing wrote:

@Anonymous 

I'm using the stock version that came with the phone.  Haven't done any mods to it.  It's on version 8.0.0

---

How about Block unknown callers?

If it wasn't already asked...what happens when you call your number from another phone?

[timing]

@Anonymous 

I'm using the stock version that came with the phone.  Haven't done any mods to it.  It's on version 8.0.0

[Anonymous]

---

@timing wrote:

@Anonymous 

Yep, went that route before, no call forwarding there.  Weird, right?!

Okay, finally found it.  PM, please fix the UI on the "Make a Payment" page.  The 2 options there don't look like buttons at all, but just text with images.

Made a $1 payment, restarted my phone and still nothing.

---

Which OS version are you on? I bought my phone used and the previous owner had upgraded it to 8. iirc it came with 6. Maybe you have 7. Or an after-market ROM.

Edit: Are you using the stock dialer?

[timing]

@Anonymous 

Yep, went that route before, no call forwarding there.  Weird, right?!

Okay, finally found it.  PM, please fix the UI on the "Make a Payment" page.  The 2 options there don't look like buttons at all, but just text with images.

Made a $1 payment, restarted my phone and still nothing.

[timing]

@Dunkman 

Yeah, maybe next time I'll keep one for something like this.

With regards to it being a hardware issue, I'm pretty sure it's not because I'm able to use data, but not receive messages and calls, and I'm able to make calls and send texts.  If it was a hardware issue, none of those things should work.  So, it's either a software issue on my end, something I pressed without realizing it, or something on PM's side.

And ya, if I can't figure out what it is with the community, I'll have message a moderator.

[Anonymous]

---

@timing wrote:

@Anonymous 

It has voicemail settings, but no call forwarding anywhere.  It's a Samsung S7.

With regards to the $1 payment, I can't for the life of me find where to do that.

---

I have a Samsung S7.

Phone dialer - 3 dots upper right - Settings - More Settings - Call Forwarding

Assuming you have a credit card registered:

Make a Payment - Select an amount drop down - Other - Amount